Samsung Electronics America Inc.

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We do apologize for any trouble you may have encountered during the previous repair of your device. If there is a claim that the product was returned in worse condition then Samsung would request
the unit be returned for additional evaluation. Based on the evaluation results of the unit a resolution will be provided. Samsung cannot honor the request of a replacement unit, however, as previously stated, once the unit has been received and evaluated a determination will be provided regarding this matter

Samsung has reviewed Mr*** claim in regards to his refrigerator. Our system shows a PL agent contacted Mr*** and requested that he send in an estimate and photos for review. Once the estimate and photos are received, Samsung will be able to proceed with the
claim accordingly. Please have Mr*** send the agent the required information (if he hasn’t done so already) at his earliest convenience in order to proceed with the claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung Standard Warranty covers manufacturer defects and physical damage repair can be proceed with repair payment with customer's agreementAccording to agent's indication on 6/6/15, it appears device reflash was advised and only phone will be sent in without screen protector or any other
accessoriesPlease contact Samsung at *** for all service related inquiresThank you

Samsung has contacted the customer regarding their washing machineThe customer is being set up for a one time accommodations of free of charge repairWe apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has attempted to contact Ms*** at *** but to no availMore documentation is required in order for Samsung to review the claim any furtherPlease have
the customer contact Mr*** @ *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-P9000ZKVXARWe have authorized a free of charge charging cord replacement for the customer as an accommodation The customer has accepted our resolutionWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Thank you for your inquiryWe do understand your distress concerning the repair of your handset.
As a part of Samsung’s warranty repair procedure we must evaluate all aspects of the unit to determine the problematic issue.
All devices need to be evaluated before resolution is provided
Please provide your physical address to *** for product evaluation and resolution
Thank you

Samsung has reviewed Mrs*** claim in regards to her refrigerator. Our system shows the agent who handled the claim spoke with both Mrand Mrs*** and they were both advised that since they are unable to provide a valid proof of purchase, Samsung has to base the
warranty time frame off of the date the unit was manufactured The agent explained that based off the date of manufacturer (8/1/11), their unit was nearly years old and would not be eligible for an accommodation. The agent further advised them that since the unit is out of warranty they are able to seek their own service provider outside of Samsung Mrs*** understood however Mr*** started to recite the Florida law to the agent and stated that he didn’t care what Samsung says, Samsung is obligated to service the unit, replace the unit, or refund the unit Mr*** also stated that if Samsung doesn’t comply with his request, he will seek resolution through other avenues such as AG office or litigation before disconnecting the call. The agent reiterated that due to the unit being out of warranty, no accommodations can be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***

Samsung has reviewed Mr***’ claim in regards to his phone. Our system shows a repair was set up; reference Txt# *** for the device. The agent handling his claim spoke with Mr*** on 3/13/and informed him that RSI determined that the LCD on the device was cracked
and he would have to pay OOW (Out of Warranty) charges Mr*** stated that devise overheats while charging The agent stated they would cancel repair ticket and send a pre-mailer for the unit to be diagnosed. The agent advised if the diagnosis determines that the LCD cracked due to the device overheating, Samsung will provide a FOC repairIf the diagnosis determines physical damage to the LCD was not from overheating, then Mr*** would need to make a decision if he wants to pay the OOW charges repair the device. The phone was shipped back on 3/15/without repair because Mr*** stated it cost too much for the OOW charges. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have reviewed the customer’s history and there are currently no previous service transactions on fileWe have advised to the customer that we can offer a one-time parts and labor accommodation
if repaired through an authorized Samsung service providerSamsung’s one year manufacturer warranty is for serviceWe provide the service to ensure that any issues that arise are taken care of without the customer incurring any costThe customer has accepted our offer and we have set up a repair service for themWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer was provided a promotional code in order to purchase the Portable SSD T250GBWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Complaint: ***
I am rejecting this response because: It has been Business days since confirmation of Samsung receiving the SThere still has been no refund issuedNo contact with themthey keep me on hold endlessly when I call, and have not responded to the support requests that I have openedI have respectfully waited beyond the time they say per their previous reply to the Revdex.com of to business daysStill, nothing has happened.
Regards,
*** ***

Refund rebate card has been received Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has contacted the customer regarding their RefrigeratorThere will be no accommodations; the customer’s unit is out of warrantyWe apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

We do apologize for any ongoing issues you may be experiencing.Although the unit is now registering to be out of warranty by date, Samsung has authorized the unit be returned to our repair facility for a 2nd evaluation of the battery drain concernsPlease return the phone and battery using the UPS
E-label we have emailed to you (same process for packaging as done previously)Back up all date prior to the shipment of your device.Service Ticket for this evaluation is as follows ***You may contact Samsung Support at ###-###-#### for further updates concerning your repair

Our files indicate that the customer’s request regarding their Samsung rebuttal has been reviewed an additional time per customer rebuttal requestWe have advised to the customer that we will go ahead and set up service to get the call for a technician initiatedWe then explained that the servicer should reach out to the customer within 24-hoursWe do show that parts were able to be ordered, so the repair should be taken care of upon the tech coming to the customer’s homeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We must confirm that in order for Samsung to proceed with a battery, or any accessory replacement, as per the Samsung Standard Limited Warranty the defective product must be returned to Samsung prior a
replacement being shipped. Turnaround time for this prices is business day shipping to and from Samsung and 1-business days for processing totaling a possible business day exchange period. At this time an RMA was created for a battery exchange, RMA # ***. As a one-time courtesy Samsung will authorize the advanced shipment of the battery replacement, however, you will need to utilize the UPS E-label we have emailed to *** for return of the defective battery upon receipt of your replacement. The new battery will ship between 1-business days. Thank you

Samsung has reviewed Mr*** complaint in regards to his refrigerator. Our system shows the agent who handled the claim spoke with Mr*** on 9/19/and advised him that the unit has been OOW (out of warranty) since and there was rusting on the unit The agent
explained to Mr*** that rusting is considered cosmetic damage and is not covered under the warranty as well. Regrettably due the unit being OOW and is cosmetically damaged, no accommodation can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been set up for a refund under transaction #***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you