Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because: I have received not one, but three separate restock dates since I filed my complaint and none of these dates is even an anticipated ship date, but the date the item will be back in stockSamsung still needs to get their act in order, get the phone to my son, who is a US soldier and come up with a reasonable ship date that they can stick to.On the October 29th, I was given a expected fullfillment date of 11/28/2016!!!On the October 30th, I was given a restock date of 10/30/2016On November the 1st, I was given a restock date of 11/1/2016Either, the last two dates are intentional deception and the first date is correct or the first date has been given to get me off of their backs for a monthEither way, these do not indicate acceptable or honest business practices
I have copied the emails into a separate document and attached this document to my responseRegards,Thank you for your time and efforts on my behalf,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you so much for responding to my complaint. The company did finally refund me in full. I still believe their business practice is very poor and should be looked into for further instances
of bad and unfair customer treatment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and as long as they keep their word stating that I should get my phone (repaired) back no later than July 1, 2015, this resolution will be satisfactory to me
Just to set the record straight, I did not refuse the phone, when I contacted *** on 5/2/15 in regards to what they placed on their website stating that I refused delivery, they acknowledged that that was placed there in error on their part. They did not attempt to re-deliver the phone to me.
Regards,
*** ***

Samsung has reviewed Mrs*** claim in regards to her washer. Our system shows a refund in the amount of $684.32; reference Txt# *** was submitted for the unit. The agent handling Mrs*** claim tried to reach her on 4/05/and left a voice message advising that they
were looking into the reason for the delay in processing her request As of today 4/21/17, our system shows a Refund Payment Processing e-mail was sent on 4/11/to the email on file and on 4/14/a check was issued in the system. Please allow 7-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the customer’s file, the customer has been set up for an in home repair under transcation # ***Please allow the service center to contact within 1-business daysWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case #***Thank you

Complaint: ***
I am rejecting this response because: I won't send my phone with all my work contacts in it after it was already sent in to T-mobile nor will I pay for service charges from a problem that was caused by samsung softwareI just payed off my phone and I won't pay a dollar more to get it fixed
Regards,
Alex ***

Complaint: ***
I am rejecting this response because: I sent the documents requested and I am awaiting confirmation from Samsung
Regards,
*** ***

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the package was mailed on 1/and tracking shows it was delivered on 1/The package was signed by *** with tracking number ***We apologize for any inconveniences and delays the customer may have
experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer regarding their refrigerator. We have informed the customer the refrigerator part will be delivered in 5-business daysWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

To provide resolution Samsung will require evaluation of the deviceAgain, you may contact Samsung customer support to arrange this service or you may use the UPS Premailer which has been requested and will be delivered to you home tomorrow All accessories should be removed from the device and data backed to an external source prior to shipment.Samsung cannot make a determination regarding repair if we have never reviewed the device.Thank you

Samsung has reviewed Mr*** claim in regards to his television. Our system shows the agent handling his claim spoke with him on 4/11/to discuss the claim. The agent informed him the unit was deemed physically damaged which voids the warranty. The agent educated Mr
*** on OOW (Out of Warranty) repair. However a previous accommodation for parts coverage only was offered with the understanding that Mr*** would be responsible for the cost of labor/trip fees. The agent set up service; reference Txt# *** for the unit. An ASC will contact Mr*** to schedule the repair. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: ***
I am rejecting this response because:
SAMSUNG KNEW THAT THEIR DLP CHIP WAS DEFECTIVE ON OR BEFORE NOV,BUT THEY NEVER RECALLED OR NOTIFIED CUSTOMERS ABOUT THE BAD CHIPTHEY ARBITRARILY CHOSE FEBAS THE LAST DATE FOR FIXING THE PROBLEM, BUT NEVER NOTIFIED ME ABOUT THIS DATEHOWEVER MY PROBLEM SHOWED UP LATE
IN TOTALLY UNFAIRPLEASE HELPTHANKS,
*** ***
Regards,
*** ***

Samsung has reviewed Mr*** complaint in regards to his refrigerator. Our system shows the agent assigned to the claim spoke with Mr*** on 11/14/to discuss the case. The agent submitted a refund request in the amount of $2,011.88; reference Txt# *** for the
unit. Mr*** was advised that the product is under review and to hold onto unit until receiving further instructions to avoid any delays in the refund/claim processMr*** will receive several emails throughout the refund process. One of these emails will be a Response Required for Refund Process e-mail with the acceptance document attached, along with instructions that are required to proceed with the refund. Please have Mr*** send in the acceptance documents once he receives it in order for the Refunds Deptto process the refund in a timely manner. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because:I still don't see any apologies for the enormous amount of time spent on hold, or listening while someone types what should be a pretty rudimentary noteFrom top to bottom, support has been less than professional and not respectful of my time as a consumerThat's what spun this entire complaint upNow I'm being held hostage because they have my phoneOpening the back panel and dropping in a new battery shouldn't take a week or require me calling to check on itI was told I would be contacted by a repair repI've been told on several occasions that someone would be following up with me, whether it was repair or regular supportNone of that has happenedJust me waiting, tons of horrible hold music, multiple hang ups and transfers, and my time wastedI'm actually on hold right now
Regards,
***

Samsung has contacted the customer regarding their dryerThe customer has been set up for a refund under transaction #***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mr*** complaint in regards to his Gear watch. Our system shows the agent assigned to the complaint spoke with Mr*** on 9/05/and he informed the agent that he dissatisfied with the Samsung’s process and will no longer be a customer. The
agent reviewed Mr*** account and it showed that initially an exchange request; reference Txt# *** was submitted for the device. This request was cancelled and a service request; reference Txt# *** was submitted to repair the device. Mr*** was informed that the device was OOW (out of warranty) and any repair charges would be at his expense. Mr*** did not want to pay the repair charges and requested that the device was returned to him unrepaired. Regrettably due to the device being OOW, no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung telecommunications department has contacted Mr*** a compensation ticket #*** was created by the telecommunications department in the amount of $We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries,
please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionSamsung understands it is disappointing for any product to fail, whether in-or-out of warrantyThe Limited Warranty on your *** was months, parts and labor, which expired 05/31/based
on the information currently on fileDue to significant time the unit has been out of warranty, the repair costs are the responsibility of the owner We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their concerns with their washer. The agent advised the customer that they would be set up
for repair. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim # ***. Thank you