Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because: I've paid $and still do not know what is wrong. Jasmine or whatever her name stated that I would have spent the money anyway? So we came to a conclusion to agree to disagree. I forgot to mention to her that they need to have qualified technicians wherever they sell their appliances. She also told me that she will contact *** ***, but I thought it very much, since I would prefer that they do not come to my house unless it's an experience refrigerator technician and take back the relay and put my fridge in the condition found
Regards,
***

Upon further review of the customer’s file, the customer was approved by AT&TAccording to their tracking number, ***, the TV was shipped on August 2nd and should have been received on August 3rdWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung specifies for all its products that the internal memory storage is less than the total memory storage available due to the storage of the operating systemWe would suggest contacting the seller directly for possible refund or exchange of the product if it is unable to fulfill your requirementsThank you

Samsung has reviewed Ms*** claim in regards to the return label for the watch. Our system shows that a return label for the device has been provided to her. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: ***
I am rejecting this response because:
I never asked for the promotion codeThe problem is the Samsung have never tried to reship the product I bought or refund me any money I paid in the past two months after contacting the Samsung multi-times by emails and phone, until I contacted Revdex.comPlease send me the product I bought
Regards,***

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has been approved for the Gear VR and submission is being
processedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe understand your concern, however, the electronics business model is predicated upon cutting-edge research and continued innovative developmentToday's access to the ever changing technology
landscape is predicated on an infinite loop of continuous improvement that stimulates innovationPlease note, software updates for phones using the Android operating system are produced by *** and pushed to the phone by the service provider, such as ***, ***, *** or *** for update. Once downloaded, these updates cannot be reversed. The replacement of the phone with a device containing previous software would not provide resolution due to the fact the update would once again be pushed to the device, and can only be postponed for a limited amount of timeSoftware updates cannot be avoided indefinitelyWe will forward your feedback along to the appropriate parties for further review and considerationWe again appreciate your feedback, and apologize for any inconvenience this has causedThank you

Samsung has contacted the customer to address their concerns regarding their TV*** ***r has been informed that physical damage is not covered under the manufacturer’s warranty. However we have requested pictures of the unit to confirm the issue and to see if there are any accommodations
that can be providedWe are awaiting *** ***r’s response. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their Chrome bookThe customer has been informed the day policy has passed and the only option would be to repair the unitWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries,
please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because: I'm still out $and no clue with what is wrong with my fridge
Regards,
***

Samsung has contacted the customer to address their concerns regarding their Samsung Notebook PCWe have offered the customer an exchangeThe customer accepted our offer and we advised that our exchange department will contact her with exchange optionsWe apologize for any inconveniences and
delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TabletSamsung provides repair service for our tablets through our factory repair facilityHowever, I understand you are seeking local repair options, we can recommend one of our walk in stores in your
local Best BuyBest Buy has their very own Geek Squad that may also be of assistanceRegarding the repair costs, this cost is based on the part(s) and labor necessary to complete the repairUnfortunately, one of the most costly part of the tablet is the glass panel, therefore the cost is substantial when compared to the purchase priceRespectfully, the repair cost is not negotiableWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mrs*** complaint in regards to a refund for her washer Our system shows a refund request in the amount of $749.25; reference Txt# *** was submitted for approval for the unit. On 8/24/17, Mrs*** was sent a Refund Payment Requested e-mail to her
email on file informing her that the refund is being processed for payment On 8/27/17, a Refund Payment Processing e-mail was sent informing her that the refund is being processed to be issued. Once the check has been issued, Mrs*** will receive a Refund Check Issued e-mail informing her that the check has been issued for payment. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung MicrowaveWe have offered an exchange to the customerThe customer accepted and we advised that Lowes will be in contact with them shortly to complete the exchangeWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted Samsung Pay regarding the customer’s concernsAs per Samsung per, the email address provided is a valid Samsung Account ID but was not
used to connect the device to Samsung PayThe email address and phone number provided does not show phone calls made to Samsung Pay’s support team. Please provide the Samsung Account ID used when using Samsung PayWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Mr*** complaint in regards to his Samsung Gear Fit watch. Our system shows the agent who handled the claim spoke with Mr*** and explained to him that the device has been deemed BER (beyond economical repair) due to liquid damage on PBA
components. The agent advised Mr*** that due to the device being deemed as BER, Samsung would not be able to assist in a repair or provide an accommodationMr*** admitted to the agent that he did have the watch in water and in the shower, which is probably how the water damage occurredMr*** told the agent that he just wanted Samsung to understand the poor customer service that he receivedThe agent apologized to Mr*** for his experience and thanked him for his feedback which will be utilized to consider possible changes and enhancement to our current policies and procedures. However, regrettably due to the device being deemed BER, no accommodation can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # LNT375HAX/XAASamsung advised to Mr*** that Samsung provides a one-year limited manufacturer’s warranty from the purchase date, and Mr***’s television warranty expired in
July Based on warranty status we are unable to provide any accommodations to Mr***For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***9. Thank you

I have an open complaint with the Revdex.comThe company has contacted me and we are in agreement with them fixing the tabletIm not sure what I need to do to mark it as settled

According to our files, Samsung has contacted the customer regarding the customer’s unit model # NE58F9500SS/AABased off of our customer service records, we show that the service center has received the customer’s service requestAt this time we can offer a repair under warranty if repaired
through an authorized Samsung service providerAt this time we will not be able to honor the customer’s request for a refundSamsung’s limited one-year manufacturer’s warranty is for serviceWe provide the service to ensure that any issues that arise are taken care of without the customer incurring any cost We offered the customer our contact information should the repair be unsuccessfulWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***