Samsung Electronics America Inc.

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer has been contacted and informed the order has been shipped on 7/and scheduled for delivery for 7/by the end of the dayWe apologize for any inconveniences and delays the customer may have experienced
with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Complaint: ***
I am rejecting this response because:
What is being stated is falseI did not say $I said it was advertised as $but the true EnergyGuide Usage is $A 38% increase. Simple math tells us that percent of give us Therefore, add to 8,that give us a total of I am not debating on how much the actual cost will be for me at the end of the year but debating on what was advertised to be the estimated energy usage if I am to follow the protocols used to measure and test the EnergyGuideMy usage of the television does not change the fact of what is advertisedApologizing does not work if there is no attempt to finding a remedy to the situationI have contacted you through Revdex.com because the other channels did not work
Again, are you saying that the EnergyGuide I have on my tv is incorrect and saying the $is the true one and it was falsely advertised as $8?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I never had to accept those terms in order to buy, nothing ever prompted me to agree to those terms
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his rebate check. Our system shows a rebate check in the amount of $446.00; reference Tkt# *** was processed on 3/20/for the unit. Please allow for 7-business days after the check has been mailed to receive it. We
apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: ***
I am rejecting this response because: I feel it has taken an excessive amount of time and cash out of pocket to have in warranty repairs done to our refrigerator. On 10/28/the technician from *** *** service brought another replacement part and so far the refrigerator has been workingAlthough, it has now developed a vibrating/humming noise every time the unit turns on for the first secondsI feel and fear this refrigerator WILL fail againSamsung's offered to buy back the unit for $plus tax based on our original purchase price of $1572.24, refund all diagnostic fees of $and food loss of $At this time I am requesting a full refund of the purchase price plus the previous mentioned lossesin addition I am also requesting an additional $food loss for the second failure on 10/16/15. I am asking this due to the fact a comparable unit now exceeds $1800.00.
Regards,
*** ***

Samsung has reviewed Mrs*** claim in regards to her dryer. Our system shows the agent handling the claim submitted a refund request in the amount of $696.00; reference Txt# *** for the unit. On 5/01/a Response Required for Refund Process e-mail was sent to Mr
*** email with the acceptance document attached. The agent spoke with Mr*** today 5/02/advising the acceptance document is required to process the refund. Once Mr*** sends in the acceptance document, the Refund Deptwill be able to proceed with the refund. Please have Mr*** send in the acceptance document at his earliest convenience in order to proceed with the claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their Washing MachineThe customer is being set up for repair with a technicianThe customer will be contacted by the technician for schedulingWe apologize for any inconveniences and delays the customer may have experienced with this case. For
further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10468494, and find that this resolution is satisfactory to me

Samsung has reviewed Mrs***’s claim in regards to her range. Our system shows she was in contact with the agent handling her claim on 3/10/and a new service date was set, reference Txt# ***. If Mrs*** has any additional questions or concerns, she may send an email to the agent at *** for further assistance. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Dear Ms***
Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience
We have received your complaint regarding your Samsung Washer and we
appreciate the opportunity to respondWe apologize for any inconvenience you have experienced. We were unable to locate any previous communication with our customer service with the information you have provided
Please provide your customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you
Regards,
Samsung Electronics America, Inc
*** *** ***
*** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the resolution proposed is fair at this momentHowever, we have yet to have the parts delivered and I do not want to close this case as yet
The good news is the approved Samsung vendor did contact us and is scheduled to come out next WednesdayThey have already warned that fixing freon related issues is not easy...the glass is half right now so I cannot deem if the solution is satisfactory at this time.
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. As per our review Samsung has already assisted with your claim, and authorized a one-time courtesy refund of the product once all required items are returned. At the return of your Phone, battery,
charger and proof of purchase receipt for the product a refund request is to be submitted. At this time a UPS Premailer was requested and should be delivered to your home today (UPS Tracking # 1Z6VF*9549). Once all items have been delivered to Samsung via the UPS return tracking # of 1Z6VF*we will proceed with resolution accordingly.Thank you

Upon further review of the customer’s file, the customer was advised by our agent that her compensation claim was submitted but delayed due to the lack of information of location of the deviceWe confirmed that the device was returned to the repair centerWe have issued a refund check on 4/1/
and please allow weeks to receive. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

no one has contacted me to send this signed aaffidavitHow would I get this and where would I send it? [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I don't belive that you are unable to satisfy my reqest
Regards,
*** ***

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the refund will be imitated in advance of the pickup and the customer will be contacted regarding a pick up scheduleWe apologize for any inconveniences and delays the customer may have experienced with this
case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

We apologize for your inconvenience and experience with your Solar PanelSamsung no longer manufactures solar panelsThe entire business was sold to another company named
***You may contact the company for assistance using the following link provided below: ***
We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mrs*** claim in regards to her washer. Our system shows the agent handling her claim, submitted a refund request on 3/28/in the amount of $637.49; reference Txt# *** for the unit. Once the refund has been processed, please allow for 7-
business days after the checks have been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

I am rejecting this response because: your dryer (purchased at the same time) control panel got the same usage/cleaning as the washer control panel, and the dryer control panel lettering looks as good as it did when newI shouldn't have to pay for the labor to replace the washer control panel

Complaint: ***
I am rejecting this response because:I was informed that the rexall had options only Reinforce the top of the machine or Accept the rebate given after I purchase a new machineIf samsung will send out a technician free of charge to actually look at my machine and make an appropriate repair, not just a standard bolt down the lid repair like I was told, then I am willing to go forth with a repair optionI was not informed a tech would actually look at my machine and decide what needs to be doneI was told someone would come out and reinforce the top of my machine, which I do not believe would be a correct repairI am not against a tech coming out and figuring out what needs to be done and repairing my machine correctly free of charge.
Regards,
*** ***