Samsung Electronics America Inc.

Samsung has contacted the customer to address their concerns regarding their Samsung washerAs an accommodation, we will be offering the customer a one-time free of charge repairWe have set up the service repair request on his behalf and the servicer will contact the customer in 1-
business days to schedule an appointmentWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***0. Thank you

Upon further review of Mr*** concerns we do apologize however at this time the resolution will remain the same. The tablet has been evaluated by our technicians and it has tested to have liquid damage. We apologize again however based on that we regret to inform you Samsung will not be authorizing repair at this timeFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# ***Thank you

Upon further review of Mr*** concerns regarding his cartridge we apologize for the issue and any inconvenience this has caused. At this time Samsung would like to offer Mr*** a $*** *** gift cardPlease email Alicia at *** with your consent and confirming your mailing address and she will have the gift card sent to you via UPS 2nd day air. We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer regarding their smart phoneUnfortunately, we have not received a response back from the customerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer
contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding her concerns with her television*** *** was offered a free of charge repair(Samsung will cover the cost) to which she
accepted. The service center has contacted the customer and she has been scheduled for 01/11. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case***. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I received an email from the office of the president on Oct24th telling me they were going to request a coupon code so I can purchase the promotional item I wanted. The email also said that this was a request not a guarantee, so I am still not guaranteed to receive anything. Then just today I received another email from the office of the president stating my ticket was closed because there was no response from the customer. ARE YOU KIDDING ME, I was never asked a question or asked for any kind of response. Also I have never received any kind of coupon code from Samsung. Samsung, your customer service is atrocious. You should be ashamed of your selves. I will never buy another Samsung product and will tell everyone I can to do the same.
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their entertainment systemThe customer has been informed that we will need the complete model and serial number of the product as well as a copy of the original purchase receipt so we can look into the situation furtherWe
are waiting for customers response. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday thru Friday and refer to case# ***. Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for food compensation under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact
Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Mr*** claim in regards to his washer. The agent handling the claim spoke with Mrs*** on 3/23/and she confirmed that there was an ASC (Authorized Service Center) out to her home She stated that the unit is now making a lot of noise since it was repaired. The agent advised that they can offer a SRA (Store Return Authorization) for the unit however they would need a copy of the BOS (Bill of Sale) for the unit in order to process the SRA The BOS on the file does not show the purchase of the Samsung product itself, it just shows the total purchased. Mrs*** stated she will send the agent the BOS either this evening 3/23/or tomorrow 3/24/ Once the agent receives the BOS, they will be able to submit a request for the SRA. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Ms***’s claim in regards to her lost/stolen phone. Our system shows the agent handling the claim spoke with Ms*** on 6/02/and advised her that the *** claim will be reopened for further investigation on the location of the device. As of today,
6/16/17, the *** Lost Package Claim filed on 5/19/under tracking number *** for transaction number *** was reopened 6/14/The *** Lost Package Claim is currently pending allowing time for *** to fully investigate claim. Ms*** will be contacted once the investigation has been completed. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mrs*** claim in regards to her refrigerator. Our system shows the agent handling her claim set up service, reference Txt# *** on 3/23/for the unit. The service date was changed by Mrs** on 3/22/because she would not be able to be at home on the
scheduled date. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the customer’s file, the customer has been sent an email regarding the refund on 12/6/The check has been issued on 12/8/We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:
Simply to say once again thank you for STILL not answering my question and totally deeming anything I asked as invalidYour absolutely poor efforts to answer the question coupled with your absolutely horrible customer service and experience through and through are exactly why I will shift my business elsewhereYour correspondence and handling of my ticket obviously show your minimal desire to help or find a satisfactory resolutionNone the less thank you for absolutely nothingAnd please do not worry about having to respond as im sure your response will be just the same as every other time I wouldnt want to get frustrated over another email written with blatent disregard to anything i've said.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I didn't say anything at the beginning like what they just said
Regards,
*** ***

This email is to inform the Revdex.com of satisfactory resolution of my complaint ID ***
filed against Samsung. Please let me know if I need to do anything else to close this complaint. I appreciate everything the Revdex.com does to get action for consumers. Have a great holiday

Samsung has contacted the customer regarding their TelevisionUnfortunately the customer was not available and a Samsung representative has left a messageDue to the age of the unit, it’s not eligible for out of warranty accommodationsSamsung records show the warranty lapsed on or before
03/2010.The Class Action settlement did not include the customer’s television modelWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case***Thank you

We do appreciate your correspondence and allowing Samsung the opportunity to review your claim. Samsung does require the IMEI/HEX number of your device be included on the Proof of Purchase Receipt submitted to Samsung when a receipt is requested. Unfortunately, if this information is not
included we cannot properly validate your previous purchase. If any documentation can be provided by Sprint directly stating the purchase date and IMEI # of the product you can submit this information to *** and it will be reviewedIf the documentation presented is valid we will direct the UPS Claims Department to continue with your open claim. If there is no information that can be provided, Samsung would not be able to provide further assistance

Samsung has followed up with the customer regarding their washerThe customer has confirmed the unit has been repaired and working properlyWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact
Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

***, Samsung has set up a free of charge repair under *** and customer accepted on 5-11-