Samsung Electronics America Inc.

In response to Samsung Considering lack of concern for customer retention, I find it unacceptable for any mention of my selling a unit that was refused to be take backIt is irrelevant to this claim The claim I placed was to ask for my money back because a replacement wasnt offered The technician did not do his job appropriately as he was determined not to see the poor quality of the dishes etc I reduse to accept anger as a way to treat a customerThey should reconsider their decline noticeI could have been hurt hauling a ONE MONTH OLD MACHINE SAMSUNG SHOULD BE ASHAMED OF THEIR LACK OF INTEGRITY AND CONVICTION OVER TREATING SOMEONE SO POORLY ALSO NOTED...SAMSUNG TOLD ME ID GET A REFUNDTHEY THEN RESCINDED THEIR WORD I WANT A PERSON WHO UNDERSTANDS CUSTOMER SERVICE TO NOTE THE STRESS THEY ARE CAUSING FOR DOLLARS OF ALL THE MONEY GENERATED THEY SHOULD STAY AWAY FROM APPLIANCES IT IS REPULSIVE
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Dear Ms***:Thank you for providing your order number in order to further assist with your case. Our system shows a full refund in the amount of $175.00; reference Refund #*** has been issued. Please allow 3-business days for the funds to reflect in your accountWe apologize for any inconveniences and delays you may have experienced with this case. Sincerely, Samsung Office of the President

Samsung has reviewed Mr*** claim in regards to the damage on his refrigerator. Our system shows NISI and Mr*** was able to come to a settlement agreement in the amount of $for the damages to the unit. We apologize for any inconveniences and delays the customer
may have experienced with this caseThank you

Samsung has carefully reviewed Ms*** claim in regards to her washer. Our system shows the agent handling the claim set up service; reference Txt# *** for the unit with different service providerWe will have to continue with the repair until the unit is deemed
un-repairable We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for a refund under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact
Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon further review of the customer’s file, We would be happy to assist the customer in scheduling a repairPlease have the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon further review of the customer’s file, there will be no accommodations as the purchase receipt in invalidIf the customer can provide a valid purchase receipt we would be more than happy to assist the customer furtherWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Dear Ms.***
Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience
We have received your letter regarding your Samsung Washer and we appreciate the opportunity
to respondWe apologize for any inconvenience you have experiencedWe were unable to locate any previous communication with our customer service with the information you have provided
Please provide your customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you
Regards,
Samsung Electronics America, Inc
*** *** ***
Ridgefield Park, NJ
*** (###-###-####)

Samsung does not keep a product "hostage" we allow every consumer an opportunity to pay for repair if payment is required, before returning a product unrepaired. This is standard policy.At any rate, your product was already shipped and returned to you via UPS tracking #: ***Samsung would consider this claim closed.Thank you

Complaint: ***
I am rejecting this response because: the water and ice from our Samsung Refrigerator are tainted and we have been advised not to drink the water or use the ice My original complaint, including photos, receipts, and comments from a certified plumber detail the specifics The water supply to my house and faucets is good The problem is the refrigerator ice maker and water filter system
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Upon testing Samsung found no trouble with reading of the SIM cardAfter several tests, and the issue not replicated the unit was returned as no trouble found.If issues persisted after the
return of the device Samsung would require the unit be returned for additional evaluation, and perhaps with the actual SIM Card used with the device. Samsung does not provide immediate replacement, however, our warranty obligation is for repair service. At this time if technical trouble remains with the product it can be returned to Samsung by contacting ###-###-#### for evaluation, however, Samsung would not be able to warrant a replacement as requested.Thank you

Our records indicate your refund request was submitted and processed.The refund check will be delivered via US Postal Mail.Thank you

Samsung has reviewed Mr*** complaint in regards to his television. Our system shows the agent assigned to the claim initially spoke with Mr*** on 11/02/to discuss the case. Mr*** told the agent he was not informed to hold on to the unit as a requirement
for the exchange. The agent advised Mr*** that the call logs would have to be reviewed to confirm that the previous agent did not inform him to hold on to the unit. After reviewing the call logs, the agent contacted Mr*** today 11/22/and offered him a refund for the unit which he accepted. The agent submitted a refund request in the amount of $3,530.98; reference Txt# *** for the unitThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Under the cover section of the Samsung Standard Limited Warranty, Samsung USA is unable to provide repair service for international products.Samsung would be unable to provide any repair service for a resident of Korea, contact would need to be made to Samsung Korea for further
assistance

Complaint: ***
Hi,
I would like for Samsung to contact me about this issue, they can call me at ***
I am rejecting this response because:
Regards,
*** ***

Dear Mr***,
Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience
We have received your letter regarding your Samsung Washer and we appreciate the
opportunity to respondWe apologize for any inconvenience you have experienced. We were unable to locate any previous communication with our customer service with the information you have provided
Please provide your customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you
Regards,
Samsung Electronics America, Inc
*** *** ***
Ridgefield Park, NJ

Refund Requests for return of consumers two Notedevices has been submitted for processing as of 1/9/17.Ticket Reference *** & ***Refund will be delivered via US Postal Mail within 10-business days from check issued date.Thank you

Upon further review of the customer’s file, the customer’s rebate has been submitted and processed on 1/24/for their washerThe customer should receive their check next weekWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung telecommunications division has contacted Mrs*** regarding her concerns. Samsung confirms UPS Payment for claim. A Samsung representative will be in direct contact to provide details related to refund for the lost device claim. We apologize again for any
inconveniences and delays the customer may have experienced with this caseThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. In order for Samsung to provide resolution we will require the handset be returned to the Samsung Repair Center. As the manufacturer our obligation is to repair the unit, but we must be able to
determine root cause for the issueUnfortunately, Samsung does not have a set limit on the repair attempts required to resolve an issue. Samsung will attempt repair until all repair options have been exhausted, unfortunately we do not provide immediate replacement service. Please return your handset using the UPS E-label emailed to you on 6/20/(Service Ticket # 4***) a request to expedite repair service upon receipt of your device has been requested so that we may alleviate some of the turnaround time. We do apologize for any inconvenience this may cause