Samsung Electronics America Inc.

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.We are currently reviewing options to assist with possible replacement of your productPlease allow a minimum of business hours for additional follow up If you could please confirm the memory size
of the phone and send the information to *** referencing Ticket # *** it would be greatly appreciatedThank you

Samsung contacted Mrs*** by phone at 2:pm EST to inform her that rebate in the amount of $included a $loyalty incentive. Mrs*** stated she was under the impression she would receive $in addition to the $+ $disposal. Samsung apologized for the
misunderstanding and informed Mrs*** that the current rebate value of $+ $is the accurate accommodation and no further compensation would be warrantedWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
no no response yet
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has contacted the customer regarding their smart phoneThe customer has been offfered repair service but unfortunately the customer declinedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer
contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their concernsAs per Prizelogic, the consumer’s location code was not valid for the SWe have switched him and contacted him and he said he will pull his complaints downWe apologize for any inconveniences and delays the customer may have experienced
with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Complaint: ***
I am rejecting this response because: *** has already gave me a copy of the email that they are going to process a claim (pay for the loss) to samsung like more than a week niwyet samsung have not contacted me yet for the same informationinstead, the email I received was saying that they cannot do anything anymore regarsing the case
Regards,
*** *** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF31FMESBSR/AAWe have advised to the customer that we see that an authorized repair facility has evaluated the unit and provided Samsung with the evaluation findingsWe have explained that cosmetic
issues (including staining) would not be a covered issued under our limited warrantyWe have recommended some cleaning solutions to the customer but at this time Samsung will not be honoring the customer’s request for warranty coverage or their request for an exchange/buybackWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***0. Thank you

Complaint: ***
I am rejecting this response because: I cannot be without my phoneI have told Samsung this and even said the same in my Revdex.com complaintMy cell phone is the only phone I have access to not to mention I pay for it monthly.It is unacceptable to expect me to be without a phone when the phone is defective.
Regards,
*** ***

Samsung has contacted the customer regarding his recall. Samsung is providing Mr*** with a refund in the amount of $under transaction #***We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you Tell us why here

On 1/we emailed Mr*** directly as he has requested to address his concerns however to date we have not received a reply back from Mr***

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, our customer support has been in contact with the consumerWe are in the process of reissuing his checkWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: ***
I am rejecting this response because:As stated in the original complaint, Samsung never stated anywhere in their literature (their website, the FAQ, or the Rebate Form) or conversations with Samsung reps prior to selecting the rebate that sales tax would be excludedThey also failed to ever provide a reason whyI don't understand why they would not claim this up front, unless they intentionally desired to hide this from customersAs mentioned in the original complaints, the rebate forms list several other exclusions, yet they opted to not mention this oneComes off as shady business and intentionally misleading practice
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorThe customer has advised that she has taken care of the issueThe customer indicated that ** *** picked up the fridge at no chargeWe apologized for the misinformation and advised that we are glad
that the issue has been resolvedWe asked the customer to contact us if she had any further issuesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Ms*** complaint in regards to not receiving her Note promotion. Ecommerce has advised that Ms*** did not purchase the Note on Samsung.com. Ms***’s claim has been forwarded to the Promotions Team for further assistance on locating her
submission for the promotion. An agent from Promotions will be in contact with Ms*** if any additional information is needed in order to locate the submission in the systemThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution for this issueSamsung cannot provide
replacement or credit for this matter, however, we can evaluate the Gear S in order to determine the cause of the said issuesYou may contact Samsung Customer Support at ***, or Executive Customer Relations at *** to arrange a new Service Ticket for evaluationYour feedback concerning your previous contact will also be forwarded to the appropriate parties for additional review and correction action where/if neededThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # LN52A650A1FXZA. We addressed MsLupkovich’s concerns and have offered the customer a one-time free of charge repair for capacitor and/or power supply onlyWe have explained the offer will
not be duplicated in any future claim as the capacitor settlement has expiredAt this time we cannot honor the customer’s request for a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Upon further review of Mr***’ claim, our system shows the agent handling the claim needs additional information from either Mr*** or THD to proceed with the claim. The agent attempted to contact THD to get a copy of the complete invoice but was unsuccessful thus farThe agent informed Mr*** that they would like to proceed with a buy-back (refund) but based on the information provided, Samsung cannot determine the list price for the unit. On the documentation we have, it shows the register receipt as well as the first page of the invoice but both refer to a “Refund” for the unit. The agent needs all the pages from the invoice so they can look into the buy-back (refund) accommodation. As of today 6/16/17, the agent is waiting for a response from both Mr*** and THD in order to proceed with the offer. Please have Mr*** provide the agent with the requested information at his earliest convenience. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has E-Commerce regarding the customer’s concernsAs per E-Commerce, the return label was created on 1/24/We are waiting for the RMA to generate, the customer should receive the FedEx return label by 1/27/We apologize for any inconveniences and delays the customer may have
experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Mr***’ claim in regards to his Samsung.com order. Our system shows Mr***’ order was cancelled due to the Shopper Consent Notification email not being acknowledged An E-Commerce agent informed Mr*** that once an order is cancelled, E-Commerce cannot
reinstate the order A $*** promotional code was used on the Samsung.com order. E-Commerce is currently waiting for the replacement $promotional code to be generated in the system Once the code is generated it will be sent to Mr*** via email. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** complaint in regards to his tablet. The agent who handled the complaint contacted Mr*** again today 9/13/to discuss the complaint. The agent was unsuccessful in reaching Mr*** by phone however the resolution he was provided in
February on his previous repair; reference Txt# *** is the same. Mr*** was previously informed that his device was deemed to have water damage which voided the warranty and any repair to the device would be at his expense. The agent offered OOW (out of warranty) service which Mr*** refused to pay at the time and the device was sent back to him unrepaired. Samsun’s stance remains the same. No accommodations can be made for this claim. However, if Mr*** changes his mind for OOW service for the device, please have him contact Samsung customer service for further assistance. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case