Samsung Electronics America Inc.

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We do apologize for any trouble you may have encountered during the previous repair of your device. If there is a claim that the product was returned in worse condition then Samsung
would request the unit be returned for additional evaluation. Based on the evaluation results of the unit a resolution will be provided. Samsung cannot honor the request of a replacement unit, however, as previously stated, once the unit has been received and evaluated a determination will be provided regarding this matter

Samsung has contacted Mr*** regarding his concerns with his washing machineUnfortunately we do not have Mr*** serial number for the unit so the agent requested it from the customer. We apologize for any inconveniences and delays the customer may have experienced with this
case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim #***Thank you

Complaint: ***
I am rejecting this response because:
The company continues to send large bandsI am not sure what is going on thereI left three messages at the phone number below and no response to date.
Regards,
*** ***

Complaint: ***I am rejecting this response because:The phone was returned weeks after it was promised, and without the tempered glass screen protector I had on it I was told it took to long because there was an incorrect number on it, so it sat for about business days, and there was never an update sentNot that it was received, and processing errors, the repair, nothingI called in and found out it was fixed and shipped And all the data was wiped and the screen protector gone Would like a replacement of the tempered glass protector, which was removed in the process. Thanks,*** ***

Samsung has reviewed Mr*** claim in regards to the Samsung.com order for the T-Mobile BOGO offer and the Samsung Galaxy SEntertainment Kit Offer. Our system shows that Mr*** order was cancelled because the "friends and family" discount not approved Mr*** was
informed by an E-Commerce agent that his request could not be granted at this time because the promotions are no longer available. No accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:
My acceptance is depending on;
Refund of the $that has been charged to my credit card and,
my receipt of the repaired/replaced sound system
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Its YOUR TV How can you tell me that the advertisements coming from MY TV are not yours? You should control the apps who are spamming me and not allowing me to opt out of their advertisements This is ludicrous
I DON'T WANT ADVERTISEMENTS ON MY TV!!!!!! PERIOD!!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
We apologize for not knowing we were to reply to you concerning Samsung's email to us. A representative CEO emailed me and stated things would be taken care ofSince that time we have emailed, faxed and sent copies of the bill of sale to the company as requested with no resolve. I had one csr give me her personal work email to get this taken care ofShe the let me know via phone that we'd be emailed an agreement to sign, after which we'd receive a check for $719.20. We have yet to receive the email from them. We realize the case is deemed closed, we just want what transpired on recordThank you for trying to help with this
Regards,
*** ***

Samsung has reviewed Ms*** claim in regards to his microwave Our system shows a refund in the amount of $was issued 3/23/17; reference Txt# ***. Please allow for 7-business days after the check has been mailed to receive it. We apologize for any
inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WiFi Tablet Unfortunately, the model presented to Samsung Electronics America is a unit distributed for the Samsung marketTablets, their operating system and requirements differ from region to region
Part(s) are different and not available outside the original intended marketWe sincerely apologize for any inconvenience in this matter but Samsung tablets are not distributed with an International Warranty and coverage is not available here in the U.Sfor this itemBased on the serial number provided, the model code is: ***With this being said, we are unable to honor the customer’s request for a free-of-charge repairWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint:
I am rejecting this response because:I appreciate the refund for the microwave. I have filled out all appropriate paperwork, emailed the receipt and pictures and verified receipt of documents with Mr***. I was also told I would be issued a refund for the range since that is the culprit. I have also sent receipt for the range. Please advise. Thank you!
Regards,
*** ***

Samsung has attempted contacted the customer regarding their Gear Fit Unfortunately, the customer was not available at the timePlease have the customer contact us at *** so we may assistWe apologize for any inconveniences and delays the customer may have experienced
with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted Mr*** regarding his concerns with his device. The agent verified that the customer dropped and cracked the screen and then a few months later the battery was drainingThe agent advised the customer that currently Samsung will service OOW units at the expense of
the customerThe agent advised the customer that she can set him up for OOW service and he agreedVerified the customer home address and email, the agent advised the customer that I will be sending him a free shipping label to send the unit in for serviceAdvised the customer of the charge for the repair and he accepted and provided the cc info for the paymentWe apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Our files indicate that the customer’s request regarding model # *** has been reviewed an additional time per customer rebuttal requestBased off of our customer service records, pictures have been reviewed by our product support team, the damage to the customer’s unit has been determined to be concealed damageSamsung warranty clearly states that concealed damage is not coveredUnfortunately, we are not altering our original response of no accommodations due to concealed damageWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***. Thank you

Samsung has reviewed Ms*** claim in regards to her phone. Our system shows the agent who handled the claim confirmed that the device was received and submitted a request for expedited repair and shipping. The device was repaired and shipped back to Ms*** on
7/29/via UPS; reference UPS tracking # *** which was delivered on 8/02/17; signed by *** ***. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their Smart PhoneWe received the customer’s purchase receipt and have submitted for refund approvalWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer
contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung is currently working with Samsung Pay for a resolution regarding the customer’s concernsOnce we receive a resolution, we will update the customerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Per Prize Logic you registered successfully for the sweepstakes entry into this promotionHowever, a purchase receipt was not submitted at the time of registration, so they could confirm qualification for the purchase offer of the $samsung.com codeIf you are able to submit the purchase receipt, Prize Logic can confirm eligbility
Please contact Prize Logic at *** or *** to submit the information requested, if you have not already been contacted by Prize Logic directly
Thank you

Samsung has contacted the customer regarding their TelevisionThe customer is in the process of a refund under transaction* ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung
at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has reviewed Mr*** complaint in regards to the $promotion code. Our system shows E-Commerce Group is currently investigating this matter and will be in contact with him upon the completion of the investigation. Thank you for being a valued Samsung customer,
we apologize for any inconveniences you may have experienced with this case