Samsung Electronics America Inc.

Samsung has reviewed Mr*** complaint in regards to returning the Gear VR headset Our system shows an E-Commerce agent sent Mr*** a return label on 9/15/to send the device back to the warehouse. The agent advised Mr*** that it was not 100%
guaranteed that the warehouse will accept the package. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer regarding their refrigeratorUnfortunately, we have not heard back from the customerPlease have the customer
contact us at *** so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me because no repair dates or delivery has completed on the second panel, the delivery issue is ongoing and has not been resolved. This complaint should not be closed until a satisfactory outcome has been made and not just a canned scriptTechnical diagnosis is done by untrained individuals by email in Escalation Management at Samsung regarding "their" ranges and "their" acceptabilityIf the consumer had this information when purchasing this TV, on a probable or not basis would not purchase this TV. My TV had NO light bleed with my original panel besides the defect at the top of the screenI have been in contact with local servicing center (TK Electronics) if not on a daily basis to get obtain the status on my 3k purchase repair. The last update I received was yesterday 5/no parts order, panel not available to be ordered and that my ticket was listed by Samsung to be in the "war room".If the panel can not be replaced within a reasonable time then replacement measures should go in effect. I am not responsible NOR should I be inconvenienced for maintaining an adequate supply parts for products that are within years old. I will continue to inform the Revdex.com when there is new informationI would like to add to my rebuttal that I submitted this morning 5/19/2015. I was contacted this morning 5/19/by Samsung via email to advise that the panel should be ordered and released to the service center (TK Electronics). I called the service center and informed them of this who said a panel has been allocated from LA to be shipped to WA via ground due to its size. The service center and I set up a tentative appointment for 5/27/2015 Wednesday morning for installation. I will advise the NJ Revdex.com of the outcome after the installation*** ***

Samsung has reviewed Mrs*** complaint in regards to her $rebate for her microwave. Our system shows a compensation check in the amount of $200.00; reference Txt# *** was issued on 10/05/for the unit. Please allow 7-business days after the check has been
mailed to receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Mr*** regarding his concerns with the disposal fee. Mr*** confirmed that the paperwork was resent showing the disposal fee to the support team for processing. Mr*** was advised that the process may take a day or so to receive the follow up
contact from the support team. We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: ***
I am rejecting this response because:
This response is ridiculous for Samsung to blame *** or *** for what is
clearly sansungs faulty product reliability and workmanship and to not warranty it is unconscionable
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that we can either request service once again with a different authorized service center or we can provide a buyback (refund)The customer opted to go with service at
this timeWe have set up the service ticket on her behalfWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty liquid damage is not coveredIf the unit is used within the required specifications it should not sustain liquid damage.However, Samsung
will authorize a secondary evaluation of your device in order to determine the appropriate resolution.Please utilize the UPS Premailer (empty box) which will arrive to your home on Monday for return of the unit to SamsungOnce evaluation is complete you will be contacted with resolution.Thank you

Complaint: ***
I am rejecting this response because: Samsung continues to blame this on their vendor This is not a vendor issue, but Samsung being misleading in their advertising and not allowing usage on their own website of the certificates Once again, this is NOT a Prizelogic issue
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung for evaluation purposes in order to provide resolution.Samsung does not have a
loaner phone policy in place, therefore, if you do not own an older device for use during this time we must refer you to your service provider's local corporately owned retail store for possible loaner availability.To proceed with evaluation please contact Samsung Customer Support at ###-###-#### to arrange a new Service Ticket.Thank you

Samsung has contacted the customer regarding their RefrigeratorA Samsung Representative has left a message at ***The parts replaced were not covered under
the sealed system warranty, no compensation We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the consumer’s gift was already shipped at the time of inquiry with the tracking number ***
We requested that the consumer provide an updated address as well as a statement that their device was not received in order to re-ship, which they have not providedOur last contact with the consumer was yesterday, 6/We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their washerThe customer has been set up for a refund under transaction # ***We apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because:I got a call from a rep who refused to stop repeating what her notes were saying, even though it contradicts what the tech and I said and sawThe rep then hung the phone up after raising her voice and getting an attitudeNo effort was made on the part of the business to resolve the issueAll the call did was give me unneeded harassment from a hard headed rep who also had a very bad attitude
Regards,
*** ***

*** *** ** *** *** ** *** *** 12/17/Samsung Consumer Complaint Division Challenger Park Road Ridgefield Park, NJ Dear Samsung: Re: *** This past January (2014), I bought a Samsung dishwasher (DW7933LRASR/AA) at Best Buy in *** **Unfortunately, your product has not performed well and the service was inadequateI am disappointed because I have had the dishwasher repaired times alreadyI called on 11/21/for the 4th service requestI finally got a full refund from Samsung, but I had to pay for an installation fee for my new dishwasherSamsung informed me that I would be reimbursedI opted to do direct deposit 12/8/and my approval came on 12/11/I was informed that direct deposit would take 1-business daysI have not received a check or any updated informationTo resolve the problem, I would appreciate if Samsung could keep me updated and rush my checkI have experienced the WORST customer service from SamsungI will NEVER buy a Samsung product againI look forward to your reply and a resolution to my problem and will wait until or before seeking help from a consumer protection agency or the Revdex.comPlease contact me at ###-###-#### or *** Sincerely
Refund of $

Just an update on Samsung RefrigeratorThis is the 5th time is a year and half that my refrigerator is out.After Samsung has sent different repair companies to my home to repair this refrigerator we are again with non working refrigeratorYou had *** come out in January to fix, as I requested to not have the *** appliance that came out the times priorAfter a technician came to my house ordered more parts that they stated most likely would not correct the issue for longer than a monthThen they requested a check from me for I advised we would not be putting another cent into this refrigeratorThis was the order from Revdex.com complaint that Samsung was trying to rectifyThey stated that if I didn't want to pay the dollars then I would owe for them coming to my houseAfter much back and forth with *** I advised them to leave and refused payment advising them of this endless issueThey stated that Samsung did not write the order us as a warranty orderThen advised me that refusal to pay will go to their collections. After I asked them to leave and refused payment, the technician spoke with his boss and somehow they came to agreement they were going to eat the charges and still fix the fridgeI was late to work on this day dealing with the tech. So less than a month and the fridge goes out againMy husband was going to call Jasmine directly however *** said no worriesYou are no under our day warrantyOh great this should be easy thenSo we ordered a tech out to my house AGAIN!!! AND NEEDLESS TO SAY THE TECH TOLD ME THAT THE ONLY WAY ITS COVERED UNDER THEIR DAY WARRANTY WAS IF THE SAME PART WENT OUT. The same part they ordered and put in a month ago telling me that it will NOT workSo he was nice enough to waive the charge againNow at this point it needs a new main board and fan which he provided me with the part #s Fan motor DA31-00146E and the Board Main DA92-00055AHe was also nice enough to give me this information(this is sarcasm)Not sure why he could not test this a month ago to fix it when Samsung was payingSo again same song and danceHe would need to collect money from me to fix the fridgeAs I held back the laughter I asked him to leaveHe advised me if they come again they can't do me anymore "FAVORS" and they would have to collectI am beside myself with this journey of non stop inconvenience with a refrigerator. At this point I need to know what Samsung is going to do? Replace my refrigerator with a new one? I don't want to take off work or be late to get to work or arrange for another technician to come to my home.There is never a good time to not have a fridge, so far the 1st time it went out was before a high school graduation party Then it went out right before Thanksgiving, was fixed again then went out again before Christmas where I have the gatherings for the family, now I am hosting a 16th birthday party and baby shower, and again no fridgeSamsung has turned into a joke with my co workers and familyThe never ending storyStill no resolution

Upon further review of Mr*** complaint, our system shows a refund in the amount of $466.43; reference Refund number *** was issued for the order. Please allow 3-business days to see the funds reflected back on the accountThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms*** claim in regards to her phone. Our system shows an agent set up service; reference Txt# *** for the device. The device was received and deemed physically damage which voided to warranty; OOW (Out Of Warranty) charges would apply however, Ms
*** was offered FOC (Free of Charge) repair as a one-time accommodation. The repair on the device was completed and shipped back to Ms*** to the address on file. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr*** claim in regards to his washer. Our system shows the agent handling his claim made several attempts to contact him to discuss his claim. The 1st attempt was a phone call to ###-###-#### on 3/07/at 3:pm, leaving a voice message to contact the
agent handling his claim. The 2nd attempt was another phone call on 3/08/at 11:am, leaving a voice message. The 3rd attempt was a call/voice message on 3/10/at 12:pm, followed by email to *** informing we have made several attempts to reach him with no success and to contact the agent for further assistance. Up to date, the agent still has not been contacted by Mr*** to proceed with his concerns in his claim. Please have Mr*** contact the agent; reference Txt# *** for further assistance with this claimWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:This response is simply horribleGet me what I needYour company made the errorFix it and get me what I need and stop givingme a phone numberThese is doesn'tknow how to fix itBecause, they are located in canade and contractors of samsung.
Regards,
*** ***