Samsung Electronics America Inc.

Samsung has reviewed Mrand Mrs*** claim in regards to their television. Our system shows the agent who handled the claim spoke with Mrs*** on 7/07/and advised her that a refund request in the amount $4,340.67; reference Txt# *** was already submitted for
the unit. The agent advised Mrs*** that product is under review and to hold onto the product until receiving further instructions from the Refunds Dept. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised the customer that his unit does not carry a manufacturer’s warranty because it was purchased from an auction site and not through the retailerTherefore, there are no
accommodations that can be offered for the unitWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***1. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DryerAs an accommodation, we have offered the customer a one-time part(s) accommodation leaving the customer responsible for the labor/trip chargesThe customer has accepted our offer and we have set up a
repair service request on his behalfWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Dear Mr*** ***: Thank you for being a valued Samsung customerWe apologize for the inconveniences you are experiencing in regards to the TrapromotionOur E-Commerce Group is currently looking into the complaint but in order to be able assist you further, they need the order number
associated with the tradevicePlease provide the order number and any additional information for the E-Commerce Group to be able to locate your account and assist you with your claimSincerely, Samsung Office of the President

Samsung has reviewed Mr*** claim in regards to his refrigerator. Our system shows a full refund request was submitted in the amount of $1,556.85; reference Txt # *** for the unit. Upon receipt of the itemized food list, the agent will process the food compensation
request as promised. As of today 4/07/17, the refund is being reviewed by the Accounting Deptfor final approval. Once the refund has been processed, please allow for 7-business days after the checks have been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have authorized a buyback (refund) for the customerThe customer has accepted our offer and was advised to hold onto the unit until receiving further instructions from our refund departmentWe
apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. After review of service ticket # *** Samsung finds that there is severe LCD damage your product. Samsung cannot speculate how the damage occurred, but only report our findingsTo proceed
with any repair a service fee of $is requiredHowever, as a one-time courtesy Samsung will offer to discount the repair fee to $which will address the LCD repair as well as the battery drain and hanging concerns. If you would like to proceed with the repair please contact Samsung Customer Support directly at ###-###-####, refer to the new Service Ticket # *** and make payment for repair. Once payment is made a new UPS E-label will be emailed to you for shipment of your unit back to Samsung. Should you decline repair we must suggest you contact your local service provider for resolution. Thank you

I would like this Tablet Replaced since I just paid for it May 8,newIt should not be having problems
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I'd caught samsungs mistake and after verifying with ups tracking number at the time that I called to get the issue corrected a label had been made and the device was waiting to be picked up I have snap shots and call logs for everything that I would need to prove this was neglect on there behalf I also called and was told I would be receiving a call from someone in the investigative department and have never received that call as far as the statement I called after the product left that was inaccurate I called before the package ever left the repair center and the lady I spoke with that night informed me it would be corrected and that my device would be shipped to me and it wasn't and I am curious to know why this can't be expedited if it was a board member or the cel of the company it wouldn't take a hour for this to be fixed all I know is that I will never buy anything else from this company it's just sad that the consumer gets the shaft in the long run
Regards,
*** ***

Thank you for allowing Samsung the opportunity to review your claim.As per the Samsung Standard Limited Warranty the phone is required to be returned to Samsung for evaluation in order to determine resolution.Samsung will exhaust all repair options in efforts to repair the deviceIf all options are
exhausted and issues are still present, which are not a result of physical abuse such as liquid/physical damage, then Samsung will authorize replacementAs per warranty Samsung will repair/replace at their sole optionIf your request is for immediate replacement contact would need to be made to the carrier if insurance is availableTo receive service from Samsung the device would need to be returned.We do apologize for any inconvenience this may cause.Thank you

Samsung has reviewed Mr***’ claim in regards to his phone. Our system shows Mr*** has been in communication via email with the agent handling his claim. The agent submitted a refund request on 3/23/17; reference Txt# *** in the amount of as compensation for the device. The agent replied to an email from Mr*** on 3/28/stating “the refund claim is currently in progressOnce all approvals have taken place your refund check will be issued in 4-business days” On 3/30/17, a Compensation ReqProcessing e-mail was sent Mr*** requiring his reply. Once the refund has been processed, please allow for 7-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: ***
I am rejecting this response because: I have been told they were processing this before and then decided to say we declined the offer - which we never did (they later recanted after "further review" I will accept the response when I actually receive payment I still believe this minimal payment does not come close to compensating for our losses The company had every chance to try and provide excellent customer service for a total failure of their product that caused months of inconveniences and expenses They claim that customer service is a priority yet we had to spend hours chasing them down just to get compensation for a fraction of our losses
Regards,
*** ***

Samsung has contacted the Mr*** regarding his concerns with his refrigerator. A refund has been submitted and approved, transaction number ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case#***. Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, we have requested additional information from the customer through the
zendesk ticketWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

If you have received confirmation that the phone is not rooted, and *** *** could not resolve the issue in store then you are welcome to ship the phone to Samsung for evaluation. Unfortunately there is not a wafacility in your area that can review the device.As it may have been explained, the only option which may resolve this matter would be to factory restore or reflash the device which would delete data that has not been stored to a Gmail account, DropBox Account, Samsung Account or other third party application/source.To arrange evaluation and shipment of your product please contact Samsung Customer Support at ***.Thank you

Complaint: ***
I am rejecting this response because: the order were confirmed, you can cancel the order, but 1-day after the order was submitted, you sent a confirmation of the order, that means that the order went thru, you are playing with the customers !! why you confirmed the order if it was an error?? Samsumg is a respectable company, it was you error, no mine, I just bought the item that you were promoting, at least please sell me of tv that I did order because I already offered to my children
thanks
Regards,
*** ***

Dear Dr***:Thank you for being a valuable customer. We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to
redeem your promotional item. Sincerely,Samsung Office of the President

I am rejecting this response because:I emailed the sales receipt from my August 27, purchase of said washer on Thursday, March 27, to the Samsung Office of the President and received verbal confirmation of its receipt. However, I was told that the buyback was to be reviewed by the buyback group (implying it might be rejected) and could take weeks. I also received no written confirmation that a buyback/refund will be delivered to me at all, let alone in a timely manner. I have thus received no documented acknowledgment of this issue nor of its resolution, let alone a clear understanding of when I will receive the buyback/refund. The implication from my conversation with Bianca in the President's office is that the buyback could be refused and/or partially accepted. Given my experience thus far with Samsung customer service, I have no confidence that this matter will be resolved in a timely manner. I will accept the business response and solution from Samsung once I have received the full product refund that allows me to purchase a new machineI have now been without a functional washing machine for several weeks and am forced to use a laundromat several miles away. The facts thus far do not support that this matter will be resolved in a timely manner, but I remain hopeful

Complaint: ***
I am rejecting this response because:I don't know in what language I have to respond in order for this outfit to understand what I am saying. I DO NOT DISPUTE the fact that Samsung LATER and after the fact to schedule a repair service for me. What I have been CLEARLY SAYING ALL ALONG is those calls did me NO GOOD as I was FORCED TO FIND an ALTERNATE MEANS TO GET MY DRYER SERVICED SINCE THEY REFUSED TO DO IT ON MY INITIAL CALL. This ridiculous offer they are using as a defense came AFTER I ALREADY HAD MY MACHINE SERVICED! What does not Samsung understand about this? Now I am saying I WANT A REFUND BECAUSE THEY LIED TO ME IN ORDER TO GET THIS SALE! MY MACHINE WAS STILL UNDER WARRANTY WHEN THEY REFUSED TO SERVICE IT ON MY INITIAL CALL? Maybe if I respond in Greek they will get what I have been saying all along????
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I just want to be compensated for the food that was lost when the refrigerator turned itself off.Samsung requested pictures, and receipts for the groceriesI provided everything they requested only to be told they would not cover the expenses because it was not under warranty.Please publish my response if you'd like.I will no longer purchase ANY Samsung productsIt's obvious they do not care about the consumer and just give the run around when I tried to get help
Regards,
*** ***