Samsung Electronics America Inc.

Samsung has contacted the customer regarding their ovenThe customer has been set up for repair under transaction # *** scheduled for 9/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer
contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer was denied the television because they cancelled their accountThere are guidelines in
place in order to receive the televisionThe customer did not submit for the *** television offerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that we contacted Assurant and they have informed us that they will be looking into the matter further and will contact the customer directlyWe asked for the customer
to contact us directly if he has any further additional questions or concerns We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***7. Thank you

Complaint: ***I am rejecting this response because: Yes I reached out to my financial institution to resolve this matter because Samsung has notToday, the 2nd of November, or exactly days after my first contact with Samsung, their customer service, and their E-Commerce team and they still didn't provide a resolutiondays after submitting a claim to the Revdex.com and Samsung did not resolve this issueMy financial institution has refunded my fee, now all I want is "We're sorry"Admit that the way this simple issue over $93, was handled poorly by everyone at SamsungTake ownership over this situation that you caused and failed to remedy in timely fashionIt should not take days especially when I was told twice that in 7-business days you'll get a refund (before I even went to my bank) and that the refund was already processedNot only will I NEVER spend another $on your products (make no mistake the products are amazing, but this situation has soured me) but I cannot in clear conscious promote Samsung and it's business practices nor can I hold my tongue at my displeasure at this situation and not tell friends, family, acquintances, social media and the likeYou have lost more than one customer because of this.
Regards,
*** ***

Spoke to consumer and we resolved his issue, refunded him

Complaint: ***
I am rejecting this response because: I'm absolutely appalled at the "lack of" adequate communication and responses from Samsung in resolving my issuesEvery message is a complete run aroundI truly feel they are doing everything possible to discourage my claimI don't even know where to startI have made over a dozen calls to Samsung. I was told by Barbara in Executive Customer Services on the morning of Sept8th around 9:PST that there were no service providers in my area and therefore I would receive a refund for the cost of my machineMsH conveniently claims there is no record of this callAt that time I was told to fax a copy of my receipt and was given the fax number ***I tried for days to send a fax at that number at all hours and it connects you, but instantly disconnects you so nothing can be received at the Samsung companyI tried other fax numbers as well and received an out of service response or the same disconnectI made several follow up calls to Samsung Customer Service to verify their fax was working and each time I was told it was fineI have left phone messages for MsH and have not been able to reach her. I replied to MsH last email (Sept29) where she states that she will proceed with a service for repairs based on my phone messageI did not say thatAll I asked was for her to call me so I could speak with a real person to resolve this issueI replied by asking her who was going to service my machine since I was told there is no one in my area? I still have not received a replyThis is the worst customer service experience I have ever had to deal with. Is there really a service provider in my area? Can my machine really be fixed? If so, by who? And are they authorized Samsung repair? I really feel this is just another delay or scar tactic to discourage my claimI have yet to receive any "credible" or "consistent" information from Customer Service or MsHPlease help
Regards,
***

Complaint: ***
I am rejecting this response because: This is yet another excuse First it was several receipt issue, now it's a shipping issue What will the next issue be? I refuse to close this until I receive notification of shipment (tracking information)
Regards,
*** ***

Dear Mr***:Thank you for being a valuable customer. We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your
promotional item. Sincerely,Samsung Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # LN52A530P1FXZAOur customer service records indicate that Mr***’s one year limited manufacturer’s warranty from the purchase date, and Mr***’s television’s
warranty expired in June Samsung has offered the customer a full free out-of-warranty accommodation repair to replace his television’s capacitor and/or power supply but also advised Mr*** that he would be responsible for the service and part costs for any other required repairsBased on our notes, Mr*** accepted our offerUnfortunately, the part need for Mr***’s repair (main board) is not included in our offer and we would not be able to honor Mr***’s request for this part to be covered in his repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

Samsung’s service (ASC) center made attempts to contact Mr*** with no success. An email was sent on 2/13/informing him that the service was cancelled. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Ms*** complaint in regards to the Infinitely Immersive VR Gear bundle. An agent informed Ms*** that a request was submitted for the promotional code and it will take 3-business days to process the requestOnce the code is generated, Ms*** will
receive an email with the new code and the instructions on the codeThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim
Under the coverage section of the Samsung warranty it clearly states your product must be shipped to Samsung at Samsung's expense for warranty service if the issue cannot be resolved by simple
troubleshooting
Please contact Samsung Support at *** in order to have a new Service Ticket processed
Thank you

Samsung has reviewed Ms***’ claim in regards to the $off discount offered on a previous Samsung.com order Our system shows an E-Commerce agent informed Ms*** that unfortunately her request to receive the $off discount cannot be granted. The agent advised
Ms*** that the product is currently no longer being offered with this discount on Samsung.com; Samsung.com prices are subject to change daily The agent apologized to Ms*** for the customer service she received when contacting customer service and advised that Samsung will take her feedback to work on improving Samsung Direct Customer Services processes for future customer service experiencesWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Upon receipt of Ms***r’s Revdex.com rebuttal, we reviewed the customer’s request an additional timeBased on our records, we have submitted the customer for a refund on 4/2/Approval time takes anywhere from 3-business daysOnce approved, the refund department will send the customer some instructions to complete the refund processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mr*** complaint in regards to not receiving the $Visa Gift Card. Our system shows that E-Commerce has escalated this issue to upper management for further assistance and is currently waiting on a resolution from them Once resolved, an E-Commerce
agent will contact Mr*** with the final decision. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung had sent a refund checkI guess the matter is settled.Thank you for being there for me

As per *** Mr***’s submission was received and approved under the email address ***, not the email address that was submitted with this complaintThe TV was fulfilled with the FedEx tracking number ***, which shows that the television was delivered
to the home address and left at the front doorThis information was also communicated to Mr*** via the *** helpdesk. We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Ms*** claim in regards to her microwave. Our system shows on 4/17/17, the agent handling her claim submitted a full refund request in the amount of $312.55; reference Txt# *** due to multiple repairs on the unit. Ms*** was advised to
hold onto the unit until further instructed by the ENR Dept. Once the refund has been approved and the check issued, please allow 7-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you