Samsung Electronics America Inc.

Samsung has reviewed Mr*** complaint in regards the Traprogram with his Samsung.com order. Our system shows E-Commerce is currently investigating this matter and an agent will be in contact with Mr*** with a resolution once the investigation has concluded.
Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their RefrigeratorThe customer’s Refrigerator was unrepairable and the customer was offered a buybackThe customer has
also been approved for food compensation for $We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted the customer regarding their washerThe customer has been set up for repair service under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact
Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # HL61A750A1FXZA. Based off of our customer service records, we show that the unit in question is significantly out of warranty (02/2010) and repair costs are typically the responsibility of the
ownerWe are providing free-of-charge repairs for some models that have a DMD-chip failure (resulting in white dots) as the result of inadequate chipsThis is not to say that no other units will have a DMD-chip failureAll parts are susceptible to failureUnfortunately, this model has not been identified as having been affected by this issue and this would be considered an isolated failure and does not qualify for assistanceWe do have flexibility and provide assistance outside of the warranty, within reason; however, a year old television is typically too far beyond the warranty for an accommodationAs a final resolution to try and help, we are willing offer to pay for the parts portion of a repair with one of our authorized repair facilities, if the customer is willing to pay for the laborThe assigned authorized repair service center will bill the customer directly for the laborIf this is something the customer would like to do, we will need to set up the ticketPlease have the customer contact us directly with acceptance and so that we can request the service to be startedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherWe have advised to the customer that we would be more than happy to set up service and cover the full cost of repair as per our limited warrantyWe explained that we would not be offering an exchange at
this timeThe customer advised that they tried using a separate rinse aid and that seemed to be workingWe informed the customer to call us back if for some reason issue occurs again and that we will be more than happy to send a technician outThe customer agreed with our proposalWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the tracking number shows the package was delivered on 9/An expedited reshipping has been requestedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further
inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung telecommunication department has contacted the customer regarding their concerns with their deviceAs of 01/the device has been received and has been transferred to RSI for repair. We apologize again for any inconveniences and delays the customer may have experienced with this
case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung tabletWe have advised to the customer that the damage to the unit has been determined to be physical damage by the Samsung product support teamAs you know, Samsung’s limited manufacturer’s warranty is
voided when there is any physical damageTherefore, the customer is responsible for paying for the crack in order for the repair to be completed under warrantyOnce repaired, the original warranty will be re-instated, which ends 07/31/according to our recordsAgain, we apologize the customer’s customer service experience has not meet his expectations but if the customer would like to continue repair, he may do so but it will be at his expenseWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their RefrigeratorUnfortunately there will be no accommodation as the unit is out of warranty for a length of time
face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, Ingram will be contacted to replace the VR with the SwatchWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact
Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that based off of our customer service records we do show in fact that we did offer the customer a buyback (refund) on 6/8/in the amount of $1,We
asked for the customer to review our buyback process and steps included that the customer is required to complete to ensure check/funds will be releasedOn 6/8/2015, the customer replied to our offer advising that ** *** has already come and took the unit back last weekSamsung was unaware that the customer sought resolution from ** ***Since they have removed the unit from the home the Samsung buyback offer is now void as the customer no longer has the unit in questionWe called ** *** to confirm their resolution for the customer and they confirmed that they did a credit/repurchase transaction for the customer for the same refrigerator and a replacement was already delivered on 5/30/Since the customer no longer has the original unit referenced and has had a replacement delivered we therefore will not be able to honor her request for a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888-480-between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer’s IMEI’s were invalid; their receipt was from *** ***
The model on the receipt shows that these are international variant devicesWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

I am rejecting this response because: Samsung is well aware of the problems they are having with they're refrigeratorsYes it is out of warranty, but the problem that thousands of people are having are caused by design flawsThere is a class action lawsuit pending at this timeA quick google search will back me upI only wish Samsung to admit there is a problem and help out the customers that spent good money on their appliancesa $fridge should last more than yrs

According to our files, Samsung has contacted the customer regarding the customer’s unit model # HL61A750A1FXZA We have advised to the customer that based off of our customer service record his original manufacturer’s warranty expired in approximately 11/We have offered the customer
part(s) accommodation to replace the capacitors and/or power supply leaving him responsible for any trip of labor feesWe also advised that should the unit require any other additional parts that he would be responsible for additional costCustomer indicated that he would contact us back with his decision of whether or not if he will continue with repairsWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # 5***. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this matter has been resolved
Regards,
*** ***

Samsung telecommunications department has contacted Mr*** regarding his device. Mr. *** was advised that a replacement device would be sent out to him on 11/08. The replacement IMEI is ***. We apologize for any inconveniences and delays the
customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Ms*** claim in regards to her refund. Our system shows the agent handling the claim spoke with Ms*** today, 5/05/and informed her that the buy-back (refund) is currently going through our review process after corrections were made to the buy-back
(refund) amount to reflect the information in her complaint. The corrected refund amount is $904.39; reference Txt# *** for the unit. The agent also explained the buy-back (refund) process to her in regards to the time frame, what information will be required, and to make sure she holds on to the product until the process is completed. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr*** claim in regards to closing his Samsung accounts. Our system shows that the IT Division is still working on trying to remove Mr*** information from our system. We apologize for any inconveniences and delays the customer may have
experienced with this case. Thank you

Our files indicate that the customer’s complaint regarding Model # RS265TDRS/XAA has been reviewed an additional time per customer’s rebuttal requestWe have offered the customer a pro-rated refundThey have accepted and we have begun approval process. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***4. Thank you

Upon receipt of Mr***’s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modified. Potential situations that can cause a cook top crack, include but are not limited to:? Heavy object is dropped onto to the cook top.? A pot/pan is dry heated with no content.? Over heated pan and adding a cool liquid.? CleaningIf the cook top is not immediately cleaned from a spill or boil over, the sugars/grease left will cause pittingOver time, pitting will lead to larger cracks. The Samsung Limited Warranty provides coverage during the designated time for defect in material or workmanshipRespectfully, after review of Mr*** claim, Samsung has determined usage and care of the unit, not defect, was directly related to the development of the crackMr*** is also questioning what is covered under the year glass cooktop warrantyThe warranty only covers the glass cooktop itself and not the radiant heaters or any other parts attached to the cooktop or any form of physical damageWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you