Samsung Electronics America Inc.

Upon receipt of Mr. [redacted]’s Revdex.com rebuttal, we reviewed the customer’s request an additional time. We do sincerely apologize for this unfortunate situation but our response will not be modified. From what our product support team says, it is really the content that he is trying to view as he is truly having this issue only when viewing videos from India because of the codecs.  Unfortunately, this is not something we can help with.  We are constantly working with app developers to improve and update all formatting. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]9.  Thank you.

Complaint: [redacted]
I am rejecting this response because:I sent this response on June 4,2017 with one of their reps on the phone for guidance. I called Samsung on June 5, 2017 and was told my response was received and it would be reviewed. I called them again on June 12,2017 and was told they did not receive it. I sent it again on June 12, 2017 and the rep told me it was received. I was told someone from Samsung would contact my by 2pm eastern time today in regards to my refund. Each time I speak to someone at Samsung I am told the person I spoke with the time before was wrong. 
Regards,
[redacted]

Thank you for your inquiry and allowing Samsung the opportunity to review your claim.Our records indicate the exchange request has been processed via Service Ticket [redacted]. Unfortunatley, there has been some delay with shipment of replacements and boxes for retrieval of the Note7. We...

can assure you that your exchange will be processed as soon as possible.Thank you

I am rejecting this response because:
The IMAGING UNIT never worked properly.  I would like to have the imaging unit sent to me without cost to me since the unit was defective when we bought the printer. 
Regards,

Complaint: [redacted]
I am rejecting this response because: April 5th I recieved an email from Samsung advising they were going too replace my watch with another device but different color. I responded to the email stating I wished to proceed with the exchange and also I asked if it would be possible to receive the same color I had purchased but if not that was OK. On April 7th I get an email at 3:27 pm from a different individual at Samsung stating they had been attempting to contact me by telephone. At 3:30 pm I received a second email from Samsung stating my exchange request was canceled at my request. I did not make that request.P.S. It showed what kind of service I am getting when Samsung cannot even get my name right. In the latest message from the business they called me Mr. [redacted], copied and email from one of their other representatives that clearly stated Mr. [redacted], yet they continued to call me Mr. [redacted]...
Regards,
[redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung refrigerator. We have offered the customer a buyback. The customer agreed to proceed with the buyback for the refrigerator and we are currently awaiting the customer’s sales receipt. Upon receipt we...

will process the buyback. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you.

Upon further review of Mr. [redacted]s concerns, Samsung telecommunications department has forwarded his file to be reviewed further and he will be contacted directly by them. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted]

Samsung has contacted the customer regarding their washer. The customer has been provided the earliest repair date and advised on using the delicate cycle till...

repair has been completed. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

We do apologize for the ongoing issues you may be experiencing. Upon reviewing your previous repair history, it seems a new Service Ticket ([redacted]) was created on 4/28/15 in order to exchange the charging cradle for your product. Although we understand the agents concept, unfortunately, this would not resolve the issue due to the fact each charging cradle is specific to the Gear SM-V7000ZGAXAR that it was packaged with. This means a different charging cradle cannot be used, the entire product must be replaced.At this time contact has been made with the repair facility to confirm replacement is necessary. Please utilize the UPS e-label emailed to you at [redacted] in order to return your Gear, Charging Cradle and Charger. Upon delivery of the products to Samsung a replacement will be provided.Thank you.

We certainly understand your concern regarding this matterThank you cooperating with Samsung
">Samsung offers free of charge evaluation warranty repair or replacement contingent upon the technician's discretionSamsung will provide free of charge shipping in order to retrieve your device for analysis.Please consider our warranty offer for immediate serviceTo proceed with evaluation please contact us at [redacted]

Complaint: [redacted]
I am rejecting this response because:The company keeps calling me at my home number, I have left NUMEROUS messages for Brooke ([redacted]) on her voice mail instructing her to contact me at [redacted] NOT [redacted]. I have tried several times to contact the number listed above and always get a voice mail and no return call to the instructed phone number
Regards,
[redacted]

Samsung has contacted the customer regarding their TelevisionThe customer is in the process of a refund under transaction[redacted]
"Arial","sans-serif"">We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted]. Thank you

Upon further review of the customer’s file, the consumer’s code was sent on 3/22 which was before the expiration date. PrizeLogic does not have additional codes to issue as a replacement. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer regarding their Television. The customer has been offered a one-time free of charge accommodation with the exception of no...

cosmetic/physical damage. If damage is found, the customer has agreed to the claim reverting back to an out of warranty repair.   The customer has been set up for repair under transaction [redacted]. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted].  Thank you

Samsung has reviewed Mr. [redacted] claim in regards to his refrigerator.  Our system shows the agent handling the claim spoke with Mr. [redacted] on 6/07/17 and requested a copy of the BOS (Bill of sale) for further review on possible accommodations.  As of today 6/21/17, the agent is...

still waiting on the BOS in order to submit for review.  Please have Mr. [redacted] provide the agent with the requested documentation at his earliest convenience in order to proceed with the claim.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has reviewed Mr. [redacted] claim in regards to his request for a charger.  Our system shows a replacement charger was sent on 6/19/17 via UPS; reference tracking number [redacted] and was delivered today 6/20/2017 at 1:56 P.M to Mr. [redacted] home.  We apologize...

for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has reviewed Ms. [redacted] claim in regards to her television.  Our system shows the agent who handled the claim spoke with Ms. [redacted] on 6/12/17 and she stated the unit has already been repaired twice.  The agent advised Ms. [redacted] that Samsung’s warranty is service-oriented and...

our ultimate goal is to repair the unit. The agent explained to Ms. [redacted] that the system shows there has only been one completed repair and one redo, which means that Samsung cannot proceed with an accommodation at this time. The agent further advised Ms. [redacted] that if a technician goes out and verifies the same issue or that they cannot repair the television, then Samsung will have more information at that time in order to explore other options. Ms. [redacted] told the agent that she would like a refund for the unit. The agent informed Ms. [redacted] again that Samsung cannot proceed with any accommodation other than service at this time. The agent offered to set up service again for the unit and Ms. [redacted] asked if it could be done remotely.  The agent explained to Ms. [redacted] that troubleshooting can be done remotely however, that did not work the last time and it would save time by sending out a technician to service the unit at which Ms. [redacted] disconnected the call.  If Ms. [redacted] would like to proceed with service, please have her contact the agent who handled her claim for further assistance.  Other than service, no further accommodations can be made for this claim.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has contacted Ms. [redacted] regarding her concerns with her Galaxy Note Pro. Ms. [redacted] has been provided with a free of charge repair and the service ticket # is [redacted].  The label(tracking# [redacted]) has been sent to the customers email so that she may send the unit in to...

our repair facility. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted].  Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Oven and Refrigerator. To further research the issue the customer is experiencing we have asked the customer to provide pictures of the issue and supply them to us in order for us to review them with our...

product support team. After consultation with the product support team, we have advised to the customer that they indicated that the issue was staining and that the units need to be cleaned. We suggested a cleaning agent to use and asked the customer to follow up with us after trying the solution. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]2.  Thank you.

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. As per our review Samsung has already assisted with your claim, and authorized a one-time courtesy refund of the product once all required items are returned.  At the return of your...

Phone, battery, charger and proof of purchase receipt for the product a refund request is to be submitted. At this time a UPS Premailer was requested and should be delivered to your home today (UPS Tracking # 1Z6VF[redacted]9549).  Once all items have been delivered to Samsung via the UPS return tracking # of 1Z6VF[redacted]7555 we will proceed with resolution accordingly.Thank you