Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because: I have been working with an Andre L regards to processing the refund; I have submitted all the required documentation and have not heard from him in several weeks I have reached out to him servel times via phone and email and have yet to recieve a response Unfortunately I am hesitant to believe this matter is being resolved in the proper manner
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The same technician that was here the first time arrived at the home on 3/06/to evaluate the unit as requested by Takeesha from the Presidents officeThe tech told us to wait until Friday 3/before contacting Samsung to give him time to submit the paperwork and pictures of clothing that were taken.We have attempted to contact Takeesha times since and were able to leave three messages with our name, concern and telephone #.No response
Regards,
*** ***

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review. However in Mrs*** case, she has been previously advised that the previous resolution on this case remains the same. The agent assigned to the case made a final attempt to contact Mrs*** by phone today, 10/02/and again was unsuccessful in reaching her. The agent’s resolution to the complaint was/is still in warranty services, provided the device is within its manufacturer’s warranty and there is no physical or liquid damage to the device. If Mrs*** would like to proceed with service for the device, please have her contact the agent at her earliest convenience for further assistance. In regards to the lost information and data on Mrs*** device, the agent called again and left another voice message apologizing for the inconvenience and advised that unfortunately, Samsung does not have a way to recover her lost informationThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung Stove We have offered the customer an option between continuing with service repair or a return authorizationWe have explained to the customer that the return authorization will include a credit for the
amount of which the customer paid for the unitIf the replacement unit chosen cost more than the store credit the customer will be responsible for the difference in costsWe have requested for the customer to let us know which option they would like to move forward with and we are currently waiting on a reply back from the customer with their decisionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Thank you, It seems I talked to the right people this timeIt took only tries for you guys to get it right!

Samsung has reviewed Ms*** claim in regards to being charged $for the Trapromotion. Our system shows a full refund in the amount of $175.00; reference Refund # *** has been issued We apologize for any inconveniences and delays the customer may have
experienced with this case. Thank you

Samsung has contacted Mrs*** regarding her concerns and Samsung has offered Mrs*** a free of charge repair due to mold issues. We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have customer contact Samsung at
*** between the hours of 9AM and 6PM EST, Monday through Friday. When calling please refer to case#*** Thank you Tell us why here

Samsung has contacted Mr*** regarding his concerns with his washer(model# ***/A2). As per rebate center the check dated 02/10/in the amount of $was sent to Mr*** via USPSPlease allow 7-business days for arrival. We apologize again for any inconveniences
and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding concerns with their Washing MachineThe customer has been approved for a SRA Exchange and customer has acceptedWe apologize for any inconveniences
and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Upon further review of Mrs*** concerns Samsung has sent the customer a premailer to send the device in to our repair facility for evaluation/accommodation. The pre-mailer was sent on 01/Tracking # Out: *** Tracking # In: ***. We apologize again for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Mr*** claim in regards to his refund for the Note7. Our system shows a refund request in the amount of $955.98; reference Txt# *** has been submitted. On 3/30/17, a Compensation ReqProcessing e-mail was sent to Mr*** email address on
file. Once the refund had been processed and issued, please allow for 7-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received the check in the mail todayThank you for your help
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung home theaterWe have offered the customer a buyback (refund) as an accommodationThe customer has accepted and we have initiated the processWe apologize for any inconveniences and delays the customer may have
experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted Technical Support regarding the customer’s TelevisionThe customer has been set up for service 6/under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your
product and determine the appropriate resolution to this issue
Please take advantage of the free shipping instrument that will be provided for the return of your productIf you would like to proceed with warranty service, please contact ***
Thank you

Complaint: ***
I am rejecting this response because: I have correctly included both mine and my wife's email addresses in most of the communications between us (I use autofill to avoid mistakes!)The attached transcripts document my replies, and I have more if neededThere seems to be one lame excuse after another from these folks - anything to bounce the blame back to us, and keep the money for themselvesSo much for marebates and Samsung customer service!!
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung washer. Samsung understands it is disappointing for any product to fail, whether in-or-out of warrantyThe Limited Manufacturer’s Warranty on the customer’s unit was months, parts and labor, which expired
on 11/07/based on the information currently on fileDue to significant time the unit has been out of warranty, the repair costs are the responsibility of the ownerWe additionally explained that due to the unit being out of warranty the only refund that we can possible process is a pro-rated buyback based on ownershipThe customer did not accept this proposed accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Our files indicate that the customer’s complaint regarding Model # HT-E5400/ZA has been reviewed an additional time per customer’s rebuttal requestBased off of our customer service records, we have offered the customer a one-time free of charge repair accommodationUnit was received on 7/22/at our repair center and repair has been completed as of 7/23/We hope this resolves the consumer’s complaint but should he have any further issues please have him contact us directly at any timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***9. Thank you

Samsung has contacted the customer regarding their concerns with their all-in-one pc. Mr*** was advised that the unit was returned to him on 02/
un-repaired. He has also been advised to contact *** once he received the product so that service can be repaired under warranty, we are awaiting the customer’s response. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has reviewed Mr*** complaint in regards to his Samsung.com order. Our system shows a refund in the amount of $790.00; reference Refund number *** was issued for the device as well as a refund in the amount of $250.00; reference Refund number *** was issued for
the trade-in Please allow 3-business days to see the funds reflected back on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case