Samsung Electronics America Inc.

Upon further review of the customer’s file, Samsung has attempted to contact the customer via their email addressA Samsung Representative has addressed the customer’s concerns and an apology was givenWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted the customer regarding their washerThe customer has been offered the voluntary recall program options and has been offered free of
charge repair for their dryerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate the Executive Customer Relations Department requested replacement for your product as of 11/3/due to the UPS claimEstimated time in order for the replacement to ship out
is 3-business days, and once shipped it should arrive next business day air; a signature is required for delivery.For additional concerns regarding your replacement please contact ###-###-#### directly.Thank you

Samsung has contacted Mrs*** regarding her concerns with her exchange. Mrs*** exchange has been submitted and as of
10/11/the order has been allocated. The transaction number for the exchange is *** and Mrs*** can check the status on the trucking company website *** .We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please contact ###-###-#### between the hours of 9am and 6pm EST, Monday through Friday. When calling please refer to case#***. Thank you

Samsung Product Liability department has contacted Mr*** regarding his concernsSamsung has requested that Mr*** send in his bill of sale for his refrigerator so that a refund can be processed as well as photos/estimate for damages for reviewOnce all items are received we will
process accordingly. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # NP355V5C-A01UBSamsung has authorized a full refund for the customerUnfortunately, we will not be honoring the customer request to include compensation for accessory items or services in our
refund offerThe items listed are serviced and products not required for the use of the unit and are not eligible for reimbursement per our limited warranty termsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***7. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherWe have offered the customer an option of an exchange or a refundThe customer indicated that she will discuss with her husband and let us know which option she will chooseWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their dishwasherThe customer has been submitted for a refund for their unit and will be updated once the refund is in processWe apologize for any inconveniences and delays the customer may have experienced with this case. For further
inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because: they had the phone in their hands, I explain them they decide not to check it and send it back to me, I am a disable veteran with a terminal illness and I need phone to communicate with family and kids at homeI will write a review as I was ask, online about service and phoneI will send a direct letter to the CEO to the HQ, not even a phone call to help, customer from HQ, what a bad service.Never Again will buy Samsung phones or equipment, not even recommend to my friends in the army
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his stereo. Our system shows a service request; reference Txt# *** was submitted and a UPS shipping label sent to bring in the unit for repair. The unit was received and repaired on 4/25/17, and shipped back out on
4/26/to the address on file. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mrs*** complaint in regards to her dishwasher. Our system shows the agent assigned to the claim spoke with Mrs*** on 10/10/in reference to service Txt# *** for repair on the unit. The agent informed Mrs*** that
another ASC has been assigned to repair the unit and will be in contact with her to schedule the repair. The agent advised Mrs*** that if she does not hear from the ASC within 2-business days, to contact them directly. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung product liability department has contacted the customer regarding his concerns and have requested the necessary paperwork be sent in to review the claim. Customer will get a follow up from that department once everything has been receivedWe apologize again for any inconveniences and
delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# ***. Thank you

Upon further review of Mrs***s concerns regarding the knobs for her gas ovenSamsung has contacted Mrs*** and offered her a $*** *** gift card so that she may purchase the knobs. Mrs*** has accepted the offer and the gift card will be sent out today(10/25) via ***. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:
Although Samsung and I have been in contact regarding my very noisy refrigerator, Samsung's refusal to exchange this refrigerator for one that is not so noisy is disappointingAgain, I reiterate that neither the retailer nor I was informed of the extreme noises which come from this refrigerator and which Samsung has acknowledged in writing Yes, Samsung has arranged for a tech to inspect the refrigerator, and this inspection will occur on 4/ Although I am a novice when it comes to the mechanics of a product, I am guessing the worse noise is coming from the compressor, and I can only hope this noise occurs during the inspection Never, in all my years, have I ever heard a refrigerator make the noises this refrigerator makes, and, again, had I known that this refrigerator was so noisy, I would not have purchased it
Regards,
*** ***

Samsung has contacted the customer regarding their washer and has been set up for a refund under transaction #
"Arial","sans-serif">[redacted]We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

Samsung has contacted the customer regarding their WasherThe customer has been approved for a refund under transaction[redacted]
"Arial","sans-serif"">We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday refer to case[redacted] .Thank you

Samsung has contacted the customer regarding their WasherThe customer has been set up for a refund under transaction #
"Arial","sans-serif"">[redacted]We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday refer to case # [redacted]. Thank you

While we understand your concern Samsung can only provide support if there is a technical issue present
"Arial","sans-serif">Samsung is unable to provide service under a what if stanceIf there is currently no symptom or damage present Samsung cannot assist with repair
We do apologize for any inconvenience this may cause
Thank you

Samsung has reviewed Mr. [redacted] complaint in regards to his refund for his returned Samsung.com order.  E-Commerce has advised that the issuance of the refund is currently pending on Upper Management approval.  An E-Commerce agent will be in contact with Mr. [redacted] once...

approval has been provided from upper management on the claim.  E-Commerce apologizes for the delay and is diligently working on trying to resolve the case.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. Per the guidelines of the Note7 Exchange Program exchange and loaner usage were to be provided by the original place of purchase.  Samsung has no record under...

the account information provided of authorizing a loaner device. Please note that you were advised in reply to your email sent 9/15/16 that only selected carrier and retail outlets will provide customers, who prefer a replacement Note7, with a Samsung J Series loaner phone to use until new Note7s are available. Contact would need to be made to the support team of [redacted] at ###-###-#### or at [redacted]-recall with inquiries concerning loaner phone usage or replacement options. Samsung would be unable to provide compensation as requested. Thank you