Samsung Electronics America Inc.

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May 15. The price of the UN40KUtelevision was incorrectly displayed at $100, when the correct price was $799.99. We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price. We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com
Again, we sincerely apologize for the incorrect information posted on our website

Samsung has reviewed Ms*** complaint in regards to a refund for her washer. Our system shows the agent who handled to claim spoke with Ms*** on 10/26/to discuss the case. The agent submitted a refund request in the amount of $599.25; reference Txt# *** due to repair delay for the unit. The agent advised Ms*** that product is under review and to hold on to the unit until receiving further instructions. A Refund/Compensation payment method website link e-mail requesting Ms*** preferred payment method was sent to her today, 10/30/to the email on file. Ms*** will receive a Response Required for Refund Process e-mail with the acceptance document attached, along with instructions that are required to proceed with the refund Once received, please have Ms*** send in the acceptance documents at her earliest convenience in order for the Refunds Deptto process the refund in a timely manner. In regards Ms*** request to keep the claim open until she receives the refund. Unfortunately, Samsung has a limited timeframe in which to respond to Revdex.com complaints and does not have the option to keep a claim open past the allotted time the Revdex.com allows to respond. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we have set up the repair service request We apologize but there are no
accommodations available at this timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because: I have contacted Samsung before and I have waited months just trying to get gift cards or to qualify for promotions and after making many purchases I have not recieved anything at all This is a huge disappointment as I have bought only Samsung products and currerntly trying to save every penny I can to buy a Samsung smart tvThis makes me feel like qith Samsung the customer doesnt matter in the slightest and its all about their profits off people.
Regards,
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Samsung has contacted me but the issue has not been resolvedI have been told that they are checking into the matter but it has been several weeks since there last response

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RFG238AARS/XAASamsung has approved a buyback (refund) for the customerAdditionally, for customer satisfaction we have also offered Mr*** food loss compensationWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***

Samsung has contacted the customer regarding their washing machineThe customer is being set up for a one time accommodations of free of charge repairWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mr*** claim in regards to compensation for his missed vacation. Our system shows an agent from the E-Commerce Division informed Mr*** that E-Commerce could not compensate him $for missing his vacation Mr*** was offered a $promotional
code for the inconvenience which he declined Mr*** was issued a refund in the amount of $for an incorrectly charged shipping fee on the Samsung.com order. No further accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Dear Valued Customer,
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Thank you for contacting the Office of the President at Samsung Electronics AmericaWe apologize for your inconvenience and appreciate your patienceWe have forwarded your request to the proper department for further consideration
Best Regards,
SEA Office of the President

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for a refund under transaction # ***The customer was sent the refund process to their email address on 12/9/We apologize for any inconveniences and delays the customer may have experienced
with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mr*** claim in regards to his phone. The agent handling his claim made several attempts on 2/27/and 3/07/to contact him on ###-###-####, leaving voice messages to call back in regards to his claim. Up to date, the agent has not received any response
from him. Please have Mr*** contact the agent on the number provided in the voice messages or send an email to *** for further assistance. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

I am rejecting this response because:My complaint it's about Samsung initially telling me my refrigerator was under warrantee when I first called in but when I called back I was told that the initial Samsung rep gave me the wrong information and won't cover the cost of my repair, done based on the initial information given to me by a Samsung repAll the pertinent information was detailed in my initial Revdex.com complaintPlease re-read and respond accordingly. The response I got from Samsung with this Revdex.com complaint was just like that of what their executive customer service rep read off to me over the phoneIt seems like the company is just generating a fill in the blank response without any consideration for the company's inability to stand behind the information they gave me which lead me to a costly repairPlease re-read the complaintI asked the initial rep to make a note of our phone conversation in his log that per the rep, my refrigerator was still under warranteeYes after the fact, I learned that my fridge was not under warrantee as originally proclaimedI was lead to believe that my appliance was under warrantee by a Samsung representativeI took the subsequent actions of repairing the appliance per Samsung approved repair shop based on the information given to meI asked numerous time about my appliance being under warrantee when talking with the initial Samsung representative and the initial rep confirmed numerous time that my appliance was still under warranteeSamsung should realize that they made the mistake and this customer service issue is that of their inexperience phone rep and should honor their initial advice that my refrigerator was still under waranteeIt is Samsung's mistake not mine since they gave me the wrong information therefore they should cover the repair cost If Samsung doesn't, then what accountability do their representatives have when dealing with the company's customersSamsung would then have no obligation to train their rep to give out correct information since they can just fall back on "well the rep gave you the wrong information, nothing we can do about it" Please re-read the complaint and I will be more than happy to give additional information as needed. Thank you,

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherOur records show a local authorized service provider has been in contact with the customer and a diagnosis visit is scheduled for this weekWe apologize for any inconveniences and delays the customer
may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # ***Samsung was advised by the customer that they returned the product and will let us know if they experience this issue again with their new kitWe apologize for any inconveniences and
delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mr***’ complaint in regards to receiving the wrong promotional item with his Samsung.com order E-Commerce has advised that Mr***’ information provided on the Revdex.com complaint is not pulling up an order in the system An E-Commerce agent emailed Mr
*** requesting the order number associated with the promotional item in order to further assist him. Up to date, the agent has not received a reply from Mr*** with the order number. Please have Mr*** reply to the agents’ email at his earliest convenience and provide the order number if he still needs assistance with the claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because:
This is the third time now a Samsung authorized technician has came outThis technician stated that he hopes this will be the last Samsung washing machine he will have to work onHe will be retiring from doing Samsung at the end of the yearHe states that he has ran into my issue beforeSamsung washing machines were not designed to fill up enough water to clean the clothesI explained that before it seemed to clean properly and to please go through the diagnostic processHe contacted Samsung tech supportThey explained that this is a common problem and the only thing they can say is to run the washing machine on heavy duty, add additional water to make the clothes heavy, or to stuff the washing machine completely packedThis is cause the sensor to add more water.
When you purchase a $washing machine, one you don't expect to have toward your clothes before you wash your clothesAlso why would you have different settings but only able to use one that will actually clean your clothesTwo why is there no middle for the clothes either its inches of water or completely filledNo in betweenAccording to both the new technician and the Samsung tech support stated that the machine seems to be functioning to specificationsBut that also this is a problem with this specific model of machineIf you loosely fill your load the clothes on top do not get wet.....throughout the entire cycleThis is not what a washing machine is supposed to doSamsung is aware that it is a faulty design and even tell the consumer that they should make the clothes wet before washing or only use one settingThis makes no sense and Samsung should be held responsible for a poorly designed unit.
I have worked with Samsung and been patient throughout this processI even stood behind the product after three technicians have stated that these units were designed poorly and that I should not expect my clothes to get cleanBut then when the tech support told the last technician that this a common issue that Samsung is aware of and that the only thing we can do is work to get the clothes clean or just use one setting on the unit, I give! I am asking that my money be refundedI do not have the luxury of being able to just go buy a new washing machine and I do not intend to let this goWhen you have a faulty product your replace it According to all three technicians all of the top load washing machines work poorly and do not get the clothes clean.
Please refund me me my money so that I may get a new washing machine for my family
Regards,
*** ***

According to our files, Samsung has contact the customer regarding the customer’s unit model # UN55D8000YFXZASamsung has authorized a one-time free of charge repair accommodation to the customerWe apologize for any inconveniences and delays the customer may have experienced with this case
For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***8. Thank you

Samsung has reviewed Mr*** claim in regards to his refrigerator. Our system shows the agent who handled the claim submitted an exchange request; reference Txt# *** for the unit. An ExchReqSubmitted e-mail was sent to Mr*** email on file as well as an
email from the agent on 6/23/providing him with the aforementioned Txt number. Once the exchange has been approved, *** will contact Mr*** to complete the exchange of his refrigerator. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Upon further review of Mr***s’ concerns we do apologize for the inconvenience, however there will be no accommodations at this timeMr*** is responsible for an repair service on his refrigerator. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Ms*** claim in regards to her refrigerator. Our system shows the agent who handled the claim set up service for the unit per Ms*** preference to have the unit repaired. However, there were no servicers in her area and Ms*** was offered a
refund which she declined and an exchange for the unit was set up instead. Upon further review of Ms*** unit by the Exchange and Refunds Dept., it was discovered that the unit she purchased was reconditioned which voided the warranty. An agent from the Exchange and Refunds Deptcontacted Ms*** on 6/02/to inform her that no accommodations would be made for the unit due to the voided warranty and that she would need to contact a servicer in her area for further assistance with the repair of the unit. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you