Samsung Electronics America Inc.

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review. However in Mr*** case, he was previously advised that *** is not an authorized reseller and as such the device he purchased does not have a Samsung warranty. Regrettably, Samsung’s stance remains the same. No accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has followed up with the customer regarding their washerUnfortunately, we can not accommodate the customer outside of the Voluntary Recall Program’s options that are availableWe apologize for any inconveniences and delays the customer may have experienced with this case. For
further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Upon further review of Mr*** claim, our system shows the check was returned back to Samsung’s Refunds Dept from the *** ** *** *** *** ** *** *** ** address. Per Mr*** last response, his address was corrected/ updated in the system to *** ** ** *** *** *** ** and the check resent via UPS; reference tracking # *** for Mr*** to be able to track the package. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Ms*** claim in regards to her television. Our system shows the agent handling her claim spoke with the ASC technician on 3/17/who confirmed that Ms*** picked up the unit the week prior. The tech stated there were some issues in getting the parts because
they were delayed However, once the panel was received he made contact with Ms*** and arranged pick up of the unit after the repair The agent then spoke with Ms*** who also confirmed that she picked up the unit from the ASC the week before. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted Samsung Pay regarding the customer’s concernsAs per Samsung Pay, please provide the Samsung Account ID (email address used to with the Samsung Apps)The card
were not likely deleted from the app, please open the app, touch ADD> Buy gift cardsThe gift cards are shown near the top of the screen as gifts from Samsung PayTouch the card to receive it into the appWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung was informed that a check has been processed and was mailed on 2/23/We contacted Mr*** on phone number ###-###-#### to inform him that the check would be mailed and to allow for 7-business days to receive the check. We apologize for any inconveniences and delays the
customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their tabletWe called the customer in reference to the corrosion inside the unitWe explained to the customer that voids the warrantyWe explained that she will be responsible for the repair charges of the tablet if she wants
to submit the tablet for repair. We explained that the corrosion is in different spots inside the unitShe states that she is not retracting her statement from the Revdex.com because she is not sure the *** didn’t cause the damageWe explained that the tablet was not at the *** long enough and the damage done was prior to sending in to serviceThe customer states that she is going to makes bad reviews on Samsung website because this is bad customer serviceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their dishwasherThe customer has been approved for a refund under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact
Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID I am now on PHONE NUMBER FIVEWent to Verizon and spent TWO HOURS today, because the VOICEMAIL is not workingI was expecting four calls and did not receive oneNO NOTIFICATIONS of voice mail on task bar or app ICONS or anywhere elseI decided to check anyway on *and found four messages, none of which prompted me they were in VOICEMAILThese are IMPORTANT CALLS, from my realtor, doctor, Verizon, ectThey also did not show up where I want them to show up in VISUAL VOICE MAILHowever I did receive notification for ONE old voicemail and it notified me times for the same OLD VOICEMAILMy patients have run out I am computer literate since the inception of P.C.'s in the early 80's I have spent $for a top end phone that does not workAlso money spent for earbugs, tempered glass proctors, cases etcNot only does the phone not work, but my time since OCOTOBER, has been spent on running to and from BESTBUY, major money in gas as they are not close buy, also to VERIZON and sending phones back and fourth to SAMSUNG and VERIZON for a TOP OF THE LINE PHONE This is more then inconvenient...it is a hardship! Make this right or I will have to take measures none of us would care to partake inNO YOUR RESPONSE WAS NOT HELPFUL IN THE LEAST, AS I HAVE FOLLOWED YOUR PROTOCOL IN SENDING PHONES BACK ...JUST TO RECEIVE A PHONE FROM YOUR BONE YARD/REFURBISHED...AND NONE OF THEM HAVE WORKEDI WOULD CONSIDER ONE OR EVEN TWICE A BAD BREAK/LUCK...BUT NOT FIVE DIFFERENT PHONESOBVIOUSLY YOU HAVE SOMEONE IN YOUR PROBLEM SOLVING DEPARTMENT WHO CAN NOT FIX THEM PROPERLY OR YOU HAVE A DEFECTIVE PROBLEM WITH THE GALAXY NOTE 5, IN WHICH CASE YOU WOULD WANT TO MAKE RIGHT IN GOOD FAITH FOR ME, YOUR CUSTOMER WHOM KEEPS YOU IN BUSINESSI ALSO OWN OTHER SAMSUNG PRODUCTS...SO I HAVE BEEN A FAITHFUL CUSTOMER UP UNTIL NOWROSEANN STEDMAN
*** ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Ok, but this doesn't cover the cost of the item. Why did you choose to keep some of the cost of the item? Please send me a transaction statement showing why you refunded the dollars instead of the plus NC sales tax?
Regards,
*** ***

Complaint: ***
I am rejecting this response because: In good faith we purchased this TV, took all precautions to secure this Tv, delayed opening the item, and now left with a lemon, and no recourseWe were sold a damage tv and Samsung nor Best Buy are willing to correct or replace this tvIn my opinion , this is fraudI am still seeking a resolution from either Samsung or Best Buy or at least refunded the money spent to purchase this damaged tv
Regards,
*** *** *** ***

Complaint: ***
I am rejecting this response because:
In less than years we've gone from “the customer is all ways right”, to trivializing consumers! I stated several times previously this has absolutely nothing to do with money, and totally about the principle of accepting a damaged product, or one in less than the perfect condition it was sent to *** via Samsung Repair! Since I along with my concerns have been repeatedly ignored, I am requesting Revdex.coms intercession. In the form of a strong request for Samsung to send me posthaste the link, web site, some means or method to purchase an identical brand new Samsung *** 3d Blu-ray MINUS THE SPEAKERS I do not need to purchase an entire home theater systemI cannot and will not trust anyone who ignores, crosses, or belittles my personal boundaries and ethics. I would like to receive this information and my new 3d Blu-ray by the end of next week, certainly before I receive the repaired damaged one, I will pay for same day delivery, next day if that is not available! I really hope that this can be settled without any further delay or lack to my satisfaction!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regardless of the warranty expiration, no consumer should have to endure three consecutive years of identical repairs on a six-year-old refrigeratorWe are tired of begging for shelf space from our neighbors, borrowing coolers, replacing spoiled food and cleaning grunge and brown sticky messes from our SamsungWe have found mold in crevices no human eyes were meant to viewEnough! The last straw was discovering that the cooling fan has quit yet again!
Regards,
*** ***

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has been approved for the promotionHowever, the IMEI submitted, 99***455, is not recognized as validWe apologize for any inconveniences and delays the customer may have experienced with
this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

I am rejecting this response because:it does not provide me what I want, the application removed from my phone Their response does nothing but provide an explanation that is nothing more than "too bad consumer, you must do what we want, get over it." That is not acceptable to me I did not have the choice to reject the download, it was forced into my phone If the company has the capability to force install an application, then it has the ability to remove it upon request What they fail to acknowledge is that this app, even unused, takes up memory on my device, memory for which I paid and which I do not want arbitrarily wasted on apps that the company arrogantly believes should be on my phone over my objection I want it removed Anything else is a misappropriation of my property which was purchased from them in full back in April Notice that they did not even offer to reimburse me for the value of memory space it takes up or to offer to upgrade my device's memory in an effort to recognize my concerns, all of which were relayed to their representative both via phone and Facebook yesterday However trivial that may seem to them, it's important to me and they have so far refused to acknowledge this issue. Alternatively, if they want to purchase back my device at full price I would be happy to agree to thatBut I do not believe that I should have to give up my memory and storage space simply because they created a product that most of America may want, but I do not They did not provide an opt out, I cannot delete the application and cannot even disable it

Samsung has contacted the customer regarding their washerSamsung has attempted to contact the customer; unfortunately the customer has not been availablePlease have the customer contact us at ***We apologize for any inconveniences and delays the customer may have
experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:
If they read the email that I sent to them I do disagree with the amount still which won't change on there side the main problem now is the fact they told me they would call me within to hrs which now it's been more than or week without a replyI do have another appliance that just had a recall from another company which when I called they answered within a minute and advised me on what needed to be done it took about minuteWhen I called Samsung I was on hold for more than a hour and got no response
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. Under the coverage section of the Samsung Standard Limited Warranty liquid damage is not covered. As for the Galaxy S Active as long as the unit is used with the specifications
allotted the unit should uphold to contact with liquid. If the unit is not used within those specifications, or the liquid contact is too severe the unit may show signs of liquid damage. Under warranty when a product is received in this condition it is returned to the consumer without repair because any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset. Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time. Samsung cannot speculate how the damage occurred, but only report our findings upon evaluation of the productAlthough not covered under warranty Samsung can make an exception and offer to repair the unit with a required fee of $182.89. If you wish to continue with this offer please refer to Service Ticket # *** contact Samsung Customer Support at ###-###-#### to make payment and once the credit hold is processed a new UPS E-label will be emailed for return shipment of your product.Thank you

Samsung has contacted the customer regarding the customer’s concerns with their televisionThe unit has been deemed physical damage. Unfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s
responsibility. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Thank you for contacting Samsung Electronics, we apologize for your inconvenience.We recommend that you visit the website www.Samsung.com/us/TLW or call *** for more information regarding the recall program