Samsung Electronics America Inc.

Dear Valued Customer,
Thank you for contacting Samsung Electronics, your feedback is very important to us
The value of your washer is based on manufacture date and modelIf you disagree with the rebate amount, you can choose the first option which is a free in-home repair that includes reinforcement of the washer’s topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer’s warranty, regardless of the age of their washerThe free in-home repair is not available for mid-control washer at this timeYou do also have the option of purchasing a non-Samsung unit, however you would not be eligible to receive the additional loyalty incentive of up to $
Best regards,
Samsung Electronics

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the package was mailed on 1/and tracking shows it was delivered on 1/The
package was signed by *** with tracking number ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Complaint: ***
I am rejecting this response because four failures in a three-year period of the same mechanical parts indicates an engineering problemAll replaceable parts have now been servicedThe original purchase price has been exceeded by the repair costsWe are now forced to buy a new refrigerator, since this one is no longer repairableTotal cost for years use: $
Regards,
*** ***

Samsung has contacted the customer regarding their RefrigeratorUnfortunately there will be no accommodations as the unit is out of warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact
Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI look forward to hearing back from them
Regards,
*** ***

Samsung has contacted the customer regarding their ovenThe customer has been set up for repair under transaction #
"Arial","sans-serif"">*** scheduled for 9/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted Ms*** regarding her concerns with her Galaxy Note ProMs*** has been provided with a free of charge repair and the service ticket # is
***. The label(tracking# ***) has been sent to the customers email so that she may send the unit in to our repair facilityWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case ***. Thank you

Samsung has reviewed Mr*** claim in regards to his Noterefund. Our system shows a compensation check in the amount of $939.80; reference Txt# *** was issued on 3/23/for the device. Please allow 7-business days after the check has been mailed to receive
it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung TabletWe have advised to the customer that his Tablet does not carry an international warranty and that Samsung will not be able to honor his request for a refundWe suggested that perhaps he can send to
*** and when ready he can coordinate pickup and do the export papers or maybe work with Best Buy as unfortunately Samsung USA cannot repair this unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***8. Thank you

Samsung has contacted the customer regarding their RefrigeratorUnfortuntely, Samsung does not have a compensation/reimbursement programThe warranty is a service warranty onlyWe apologize for any inconveniences and delays the customer may have experienced with this case. For further
inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday refer to case# ***Thank you

Samsung has reviewed Mrs***’ claim in regards to her washer. Our system shows a full refund in the amount of $477.65; reference Txt# *** due to no coverage in her area was issued on 6/06/for the washer. Please allow 7-business days after the check has been mailed to
receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WF350ANW/XAA We have requested for the customer to provide a copy of the paid repair invoice and cancelled check (or similar, if available) for review and considerationCurrently, we are waiting
for a reply back from the customerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***6. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD. We have reached out to the customer to let him know how the new firmware works and how it will not negatively affect the SSDYou can view this new fix at the following link:
http://www.pcper.com/reviews/Storage/Samsung-Magician-46-and-840-EVO-EXT0DB6Q-Fi...⇄ have asked him to wait for it to release and to try it outWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD. We have reached out to the customer and let him know that a fix is to come real soon as some reviewer sites have already tested the fix that we are set to releaseYou can view this at the
following link: http://www.pcper.com/reviews/Storage/Samsung-Magician-46-and-840-EVO-EXT0DB6Q-Fi...⇄ sent an email to the customer advising how the new fix works and asked him to wait for it to release and to try it outWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

Samsung has contacted the customer regarding their RefrigeratorThe customer was advised to provide an itemized list of food loss in order to received reimbursementWe
are waiting on the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe advised to the customer that we will be offering and setting up a one-time free of charge repair accommodationWe explained that servicer would be contacting the customer within business
daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:
please reopen the case. They have still not refunded the money. It's now almost November and no one has been in contact with me. While I was waiting, another company allowed me to ship them a laptop for repair, they repaired it, and I just got it back today. And Samsung still hasn't refunded the money for the phone they received before I sent that laptop to that other company
Regards,
*** ***

Samsung contacted Mr*** who requested a full refundOur offer was a rebate or repair which the customer refusedNo other accommodations will be made at this time. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their TelevisionThe customer was educated of the television spec and features can change without prior notification daily due to business decisionsWe apologize for any inconveniences and delays the customer may have experienced with this case.
For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:
Unfortunately we submitted the information on their website (as instructed) and scanned the receipt to them, so we do not have proof in our sent mail that shows we submitted the information. We never received an email verifying confirmation from Samsung and was not aware this was necessary There is nothing that clearly outlines this on their website or promotion, so it is misleading. We waited because at the Sprint store they said it would take 6-weeks before we would receive the TV. When we did not receive the TV or hear anything from Samsung, we contacted them with the promotion, receipt with date of purchase and how we submitted the information they stated they were not required to follow through on honoring our request because we stated we never received an email from Samsung. We still stand by our complaint that promotions should be honored if the receipt matches the date of purchase/promotion period and clearly we were not made aware of the requirement of an email needed from Samsung to honor our requestRespectfully,
*** ***