Samsung Electronics America Inc.

Complaint: [redacted]
I am rejecting this response because:
Nothing was offered I want a refund as they promised they would not update my firmware from 4.4.4 to 5.0   which they did I told the man who I entered into a verbal contract with that if they were going to update my firmware  refund my money and cancel the order he assured me that no update would occur. My phone went to the with 4.4.4 on it and came back with 5.01.  Regards,
[redacted]

Samsung has attempted to contact the customer to address their concerns regarding their washer. Unfortunately we have not heard back from the customer.  Please have the customer contact us at [redacted] so that we may assist.  We apologize for any inconveniences and delays...

the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Upon further review of the customer’s file regarding their Tablet, there will be no accommodations as the Tablet is out of warranty. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted]. Thank you

Samsung has contacted the customer regarding their washer. The customer has been set up for a refund under transaction #...

[redacted]. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Samsung has reviewed Mr. [redacted]’ complaint in regards to his phone.  Our system shows the agent assigned to the claim spoke with Mr. [redacted] on 11/15/17 to discuss the case.  The agent first verified that the current device has never been serviced by Samsung and...

offered Mr. [redacted] service for the device which he refused.  The agent informed Mr. [redacted] that the warranty for the device is a service based warranty however Mr. [redacted] still refused to send in the device for service.  Mr. [redacted] informed the agent that he was unhappy with the information provided and stated that he will continue his complaint until Samsung resolves the issue. The agent advised Mr. [redacted] that unfortunately at this time, service is the only option available for the device.  Regrettably other than in warranty service offered for the device, no additional accommodations can be made for this claim.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Dear Mr. [redacted], Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concerns. Your feedback is very important, as it allows us to better understand how we can improve our customers' experience.  We are sorry to hear that you are experiencing an issue with your Samsung Galaxy S7 Edge.  However as previously advised, Samsung’s warranty does not cover international phones for service.  When a consumer with an international phone contacts Samsung, our protocol is to refer them back to the place of purchase, in your case [redacted] for service.  Samsung’s stance remains the same in that no accommodation will be made for this claim.  We apologize for any inconveniences and delays you may have experienced with this case. Sincerely,Samsung Office of the President

Samsung has contacted the customer to address their concerns regarding their Samsung Note PC. We have advised to the customer that our authorized service center has deemed the unit to have liquid damage therefore voiding the limited one-year manufacturer’s warranty. We also explained that due to...

this determination that all repair costs would be the responsibility of the owner and that we would not be able to honor her request for a free of charge repair. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]1.  Thank you.

Samsung has contacted the customer to address their concerns regarding their Samsung television. The customer’s television is working as designed.  The television accepts [redacted] input signals and outputs RGB 4:4:4 60Hz/120Hz. Color loss occurs during the...

conversion from YCbCr 4:4:4 50/60Hz input signal to RGB 4:4:4.  Since the customer is dissatisfied with the product, we will work with the customer to find a satisfactory resolution. We have offered a refund for the television and are currently waiting for the customer’s reply. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]2.  Thank you.

Complaint: [redacted]
I am rejecting this response because:I sent in all the information that Samsung Requested in a timely manner I sent a copy of my purchase receipt. I have called several times to try and speak with someone with my complaint so I don't trust what they are stating in their response.
Regards,
[redacted]

Samsung has reviewed [redacted] complaint in regards to his range.  Our system shows the agent assigned to the claim spoke with [redacted] on 3/26/18 to discuss the case.  The agent advised [redacted] that a refund request in the amount of $633.88; reference Txt# [redacted] was...

submitted (prior to Revdex.com complaint) for the unit. The agent informed [redacted] that at this time, ENR is waiting on the acceptance documents in order to proceed with the refund.  The agent advised [redacted] that if he is still unable to submit the documents, he can email it directly to them to be forwarded to ENR for processing.  Please have [redacted] send in the acceptance documents to either ENR or the agent at his earliest convenience in order to proceed with the claim.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Unfortunately their unit has been determined to be cosmetic damage by the Samsung product support team. Warranty is void when there is any physical or cosmetic damage per the Limited Warranty.   The customer will be contacted via telephone number [redacted].We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Complaint: [redacted]
I am rejecting this response because: I am still waiting on a check for the lost items from the broken fridge. I emailed this itemized list on March 8th regarding the ticket number : [redacted]. I sent this to the email that was given to me: [redacted]  This will almost be a month without being contacted regarding this issue. 
Regards,
[redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Based on the evaluation performed by our technical staff the product was returned without repair due to liquid damage found internally.  If liquid was found this means the product may not have been used...

within the specifications required, or the liquid contact was too severe.In these circumstances, based on the guidelines of Samsung’s Standard Limited Warranty the product would be returned without repair due to void of warranty.Thank you

Samsung has reviewed Dr. [redacted] complaint in regards to not receiving his Note 7 refund.  Our system shows a refund check in the amount of $975.39; reference Txt# [redacted] was re-issued on 10/05/17 for the device.  Please allow 7-10 business days after the check has been...

mailed to receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Complaint: [redacted]
I am rejecting this response because:
I called her back a minute later and no response and I call that number and nobody answer the phone and that is not good customer service to me and I left her like 3 voice-mail to call me back but she never returned my call and that number in general nobody answer that number that is not good that is horrible 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am stil waiting for the direct deposit. samsung keeps stalling. horrible.no refund as of over a month
Regards,
[redacted]

Samsung has reviewed Mrs. [redacted] complaint in regards to her washer.  Our system shows a refund request in the amount of $426.93; reference Txt# [redacted] was submitted for the unit.  On 10/18/17, Refund/Compensation payment method website link e-mail requesting Mrs. [redacted]...

preferred payment method as well as a Response Required for Refund Process e-mail was sent to her email on file with the acceptance document attached, along with instructions that are required to proceed with the refund.  Mrs. [redacted] refund/compensation payment method has been received and the refund is now in the final stages of approval.   Once approved, Mrs. [redacted] will receive a Refund Payment Requested e-mail informing her that the refund is being processed for payment as well as a Refund Payment Processing e-mail informing her that the refund is being processed to be issued.  When the check has been issued, Mrs. [redacted] will receive a Refund Check Issued e-mail informing her that the check has been issued for payment.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Complaint: [redacted]
I am rejecting this response because:  I was available to get the call and the agent who tried to assist me made matter worse.  I was unable to get the home screen back on my phone and he said I had to accept to unlock my screen for him which I never had to do before and this may have caused problems.  I am requesting that Samsung send me a new phone so that I can send this defective one back because their agents have caused me so many problems with this device and now it is not working properly at all.
Regards,
[redacted]

Samsung has reviewed Mrs. [redacted] claim in regards to her washer.  Our system shows the agent handling her claim made several attempts (3/07/17, 3/10/17, 3/14/17 and 3/24/17) to contact her by phone and email to no avail.  Please have Mrs. [redacted] contact the agent at the number...

they provided or reply their email for further assistance with her claim.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DW7933LRASR/AA. Samsung has offered the customer reimbursement compensation for the second installation of the exchanged product. We apologize for any inconveniences and delays the customer may...

have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]2.