Samsung Electronics America Inc.

Samsung has contacted the customer to address their concerns regarding their Samsung Oven. We understand from the consumer’s complaint that a crack has developed on their glass stovetop. Respectfully, after the technical and product support evaluation, it has been determined the...

crack has developed because of an external factor. The internal components of the unit are unable to, if defect, produce this type of symptom. Due to this determination warranty has been voided as physical/cosmetic damage is not covered under our limited manufacturer's warranty. We advised that the information explained by our customer service department was accurate. Samsung sincerely apologizes for any inconveniences in this matter but will not be honoring the customer’s request for warranty coverage. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]5.  Thank you.

Samsung has reviewed Mrs. [redacted] claim in regards to her dishwasher.  Our system shows that the agent handling her claim submitted a refund request in the amount of $483.36 (taxes included); reference Txt# [redacted] for the unit.  On 3/21/17, a Response Required for Refund Process...

e-mail was sent to Mrs. [redacted] requiring a reply to proceed with the refund.  Once Mrs. [redacted] sends in the Acceptance Documents to proceed, the ENR team will follow up with her for further information to be able to process the refund.  Please allow for 7-14 business days after the check has been mailed to receive it.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr. [redacted] claim in regards to his Note7 refund.  Our system shows a refund in the amount of $932.41; reference Txt# [redacted] was issued on 4/22/17 for the device.  Please allow 7-10 business days after the check has been mailed to receive it.  We...

apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung e-commerce has contacted the customers that may have made an order of the televisions that had the incorrect price.  The pricing was incorrect on the website, and it was corrected.  Any orders that could be caught before shipment were caught, and cancelled. Please note that our...

terms and conditions clearly state that we are not responsible for errors in pricing.  Samsung will not be honoring this offer.  We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted]0.  Thank you

Complaint: [redacted]
I am rejecting this response because: This a typical [redacted] response from an unprofessional corporation that has many Revdex.com complaints along with multi reports on the [redacted] website! Attached is a copy of an email from the [redacted] store that Samsung directly will take care of their warranty issues on phones purchased from them as I did not buy their extended warranty for the retailer to take action. This is a delay method on their part so when the phone goes past the one year mark I would be screwed! I have consulted an independent repair place and the screen is defiantly defective and needs replacing! If I have to, will make as much BAD publicity as possible against Samsung as I would imagine they do not want their name " dragged thru the mud" as I am planning to.  
Regards,
[redacted]

Upon receipt of Ms. [redacted]’s 2nd Revdex.com rebuttal, we reviewed the customer’s file and request an additional time. In an effort to resolve this complaint, we have offered Ms. [redacted] a full refund. Ms. [redacted] has accepted our offer and we advised that she will receive further instructions from our refund department in a few days.We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you.

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RS261MDBP/XAA.   Samsung has requested for the customer to provide a copy of her purchase receipt as well as work orders for further review. We apologize for any inconveniences and delays...

the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]1.  Thank you.

Samsung has contacted the customer regarding concerns with his Dryer. Samsung has requested the customer to send in the repair paperwork in regards to the customer’s request for a refund. We apologize for any inconveniences and delays the customer may have experienced with this case.  For...

further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].Thank you

Samsung has reviewed Mr. [redacted] claim in regards to his refund.  Our system shows the agent handling his claim spoke with him on 4/25/17 and he informed them that [redacted] already refunded him the $300.00 for the phone.  We apologize for any inconveniences and delays the customer may...

have experienced with this case. Thank you.

Complaint: [redacted]
I am rejecting this response because:
It is really dangerous to have this stove in my home. It is unfair that Samsung representative contacted me and didn't even know what product I filed a complaint against nor did she provide any solutions other than what I've already been told. The representative also was not aware that Samsung had already sent a technician a few months prior for the same issue she stated they had not and that this would be the first time a technician would come for a repair at my home. I provide d all the information regarding the technician that DID repair the stove for the same issue it is having right now. It isn't fair that Samsung won't provide any solution other than to sent a repairman once again. I do not want this stove in my home even if they do come and repair it because nothing guarantees me that it won't have the same issue a few weeks later, like it has happens. I would like an exchange and I am no longer settling for a repair. If a fire or any other accident happens with this stove in my home Samsung will be responsible because I have made numerous attempts to have an exchange. Samsung should take responsibility and give its customers the quality they pay for. Like I said I am not settling for a repair again, and if Samsung won't provide any other solution for me other than that, I will have to take legal issues and consult with my lawyer. Thank you
Regards,
[redacted]

Samsung has reviewed Mr. [redacted] complaint in regards to his Samsung insurance claim being denied.  Our system shows an Assurant agent contact Mr. [redacted] via email requesting him to send a copy of his purchase receipt to us for our records.  Mr. [redacted] emailed his...

purchase receipt on 9/20/17 allowing his claim to be authorized.  The agent was unable to reach Mr. [redacted] over the phone and emailed him advising him that his claim had been overturned.  Mr. [redacted] replacement device was shipped out for next business day shipping which he should have received on 9/22/17 to the address on file.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has contacted the customer to address their concerns regarding their Samsung Blu-Ray Players. We have advised to the customer that Samsung’s limited one-year warranty is for service and at this time he will need to continue with service in order to allow us the opportunity to fix the...

units. The customer indicated that at this time he does not want to proceed with service and requested replacement units. We then explained that this was not an option under our warranty. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]0.  Thank you.

Complaint: [redacted]
I am rejecting this response because:
My carrier cannot provide a loaner since they have no fault in this matter. It is a Sasmung issue and they are responsible for loaning me a phone or replacing. In the past Samsung didn't handle my claim this way. They sent out a replacement for the down time. The representative was very rude with the situation. Also didn't care to help resolve the problem after mentioning to him that this is a business phone and would need it at all times. Even if I send out my phone to Samsung for 10 days that would cost my business $15,000-$20,000. I doubt Samsung wants to have to pay for the damages. I asked nicely to speak with the presidents office and I have yet to hear back from them. I am very disappointed with Samsungs service after being a customer with them for over 10 years with all my businesses using Samsung products. The customer service representative are rude, not caring and don't care to hear the customer situation. 
Regards,
[redacted]

Thank you for allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states the product must be returned to Samsung for evaluation. Samsung as a courtesy will evaluate the device and determine the appropriate resolution to this issue.In...

order to review this matter further the tablet would need to be returned to our offices directly for evaluation.Please return the tablet using the UPS Premailer box which will be delivered to your home tomorrow. You would place the tablet in the box, and drop off the package at your local UPS store. Upon receipt Samsung will begin evaluation and resolution will then be determined. Thank you

Samsung had reviewed Ms. [redacted] claim in regards to her printer.  Our system shows a refund request was submitted on 4/10/17 in the amount of $104.99; reference Txt# [redacted] for the unit.  Once the refund has been processed and issued, please allow for 7-10 business days...

after the check have been mailed to receive it.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigerator. Our research indicates that the customer refrigerator’s one-year limited manufacturer’s warranty expired approximately in 06/2014. We have explained to the customer that if the unit is still...

covered under an extended warranty then the customer would need to contact the extended warranty company for further assistance as their one-year manufacturer’s warranty has expired and we cannot honor her request for a replacement. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]0.  Thank you.

Samsung has contacted Prizelogic regarding the customer’s concerns. As per Prizelogic, the rebates have been shipped on 8/8/2016. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at...

###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

Samsung has contacted Prizelogic regarding their concerns. As per Prizelogic,
"Arial","sans-serif"">the consumer’s order has been placed with the fulfillment company as of 6/9. Prizelogic is waiting to receive tracking, once received the tracking will be sent to the customer. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer regarding their washer. The customer has been submitted for a refund  under transaction #[redacted]. . We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact...

Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case #[redacted] . Thank you

Samsung has reviewed Mr. [redacted] claim in regards to his Galaxy Note 4.  Our system shows the agent handling his claim has set Mr. [redacted] up for a FOC repair; reference Txt# [redacted].   The agent advised Mr. [redacted] to package the device as safe as possible and...

to remove any accessories, the tray and sim card.   Mr. [redacted] was made aware that physical and water damage is not covered under the warranty.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you