Samsung Electronics America Inc.

Samsung has attempted to contact the customer to address their concerns regarding their dryer. Unfortunately we have not heard back from the customer.  Please have the customer contact us at [redacted] so that we may assist.  We apologize for any inconveniences and delays...

the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

As it has been advised, once evaluation is complete Samsung determines the best resolution to the matter at hand. Based on evaluation of this device the issues were repairable, therefore, the unit underwent repair. The cause of the issue was due to debris found in the charging port which caused an electrical short in the charging port area. There was no malfunction of the phone itself.Under Samsung Standard Limited warranty our obligation is to provide repair service, and this service was rendered as it was informed during the processing of your service ticket.Thank you

Upon review of the of the customer’s file the customer has been there will be no accommodations at this time. Customer’s Washer Machine is out of warranty. We apologize for any inconveniences and...

delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Samsung has contacted the customer regarding their dishwasher.  We have been working with the customer and have transferred the customer to our Product Liability Department for resolution. We will update the customer once we receive resolution.  We apologize for any inconveniences and...

delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Fridayand refer to case # [redacted] .  Thank you

Upon receipt of Mr. [redacted]’s second Revdex.com rebuttal, we reviewed the customer’s file and request an additional time. We have explained to Mr. [redacted] that the offer presented is the offer that is available. We explained that he has owned his refrigerator for 3 years and the cost of a new refrigerator will not be the same price as it was 3 years ago.  As an accommodation, we then explained that we will be offering to full refund for his refrigerator plus $200 for food loss and $200.35 for the repair costs. Mr. [redacted] has accepted our offer and we advised that he will receive further instructions from our return department. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you.

Samsung has reviewed Mr. [redacted]’ complaint in regards to his returned Samsung.com order.  Our system shows E-Commerce has submitted a refund request for the order.  Please allow 10-15 business days for the request to be completed.  Thank you for being a valued Samsung customer, we...

apologize for any inconveniences you may have experienced with this case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The customer service provided by Samsung prior to the Revdex.com complaint was unacceptable.  Thank you for your help, without this service I suspect the problem would not be resolved.
Regards,

Samsung has contacted the customer to address their concerns regarding their Samsung Refrigerator. As an accommodation, we have offered the customer a buyback (refund). The customer has accepted our offer and we then explained that our refund department will contact the customer in a few days with...

further instructions. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]6. Thank you.

Samsung has contacted the customer regarding their concerns with their washer.  Samsung has offered the customer a free of charge repair under transaction #[redacted].  We apologize again for any inconveniences and delays the customer may have experienced with this case.  For further...

inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted].  Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: No one has contacted me from Samsung. I just called them yesterday, Monday, and someone told me they would contact me within 24 to 48hrs. Which I have heard plenty of times before.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Mr. [redacted]:Thank you for being a valuable customer.  We apologize for the inconveniences you experienced trying to obtain the S8 promotional bundle. Our Marketing Promotion team is currently reviewing your complaint and they will contact you directly to provide you with a code to redeem...

your promotional item.  Sincerely,Samsung Office of the President

Complaint: [redacted]
I am rejecting this response because there is absolutely nothing in the warranty indicating that the dryer would have to be unstacked from one of their own Samsung washers before service would be provided.  We are using the unit as intended.  The warranty indicates that the unit must be unobstructed and accessible - both of which are true.  If unstacking the unit is a liability issue for the service provider then Samsung should be responsible for hiring a 3rd party to unstack and restack the unit.  I feel this is a clear case where Samsung is not honoring the warranty that came with the product we purchased.
Regards,
[redacted]

Samsung has reviewed Ms. [redacted] claim in regards to her tablet.  Our system shows the agent who handled the claim emailed her advising that based on the model code and serial number the warranty had expired by 10/14 for the device.  The agent advised that due to the length of time the...

unit has been out of warranty, any repair or replacement of the device would be at Ms. [redacted]’ expense.  In addition, Samsung’s records show Ms. [redacted] was granted a prior one-time accommodation on 3/18/15 for the device.  Regrettably, Samsung will not be able to honor Ms. [redacted] request for repair, replacement or refund for the device.  No accommodation will be made for this claim.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

I am writing because I need to re file this complaint against Samsung.  After the first complaint, I received the return label from Samsung to return the broken (on delivery) television.  It was picked up on Tuesday, December 29, 2015.  The return was delivered to Samsung (in Riverside, NJ) on Thursday, December 31, 2015 and signed for by A [redacted].  As of today, I have not been refunded or contacted regarding a refund or replacement despite, calling and using Samsung's online support.  I spoke with them today, and was put on hold.  Please advise as to what my next steps should be.

We recommend that you visit the website www.Samsung.com/us/TLW or call [redacted] for more information regarding the recall program. The value of your washer is based on manufacture date and model. If you disagree with the rebate amount, you can choose the first option which is a free in-home...

repair that includes reinforcement of the washer’s top. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer’s warranty, regardless of the age of their washer. The free in-home repair is not available for mid-control washer at this time. Best regards, Samsung Electronics

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Samsung has contacted the customer regarding their Television. The customer has been offered free of charge parts only at one of our ASC centers. We apologize for any...

inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted]  Thank you

Complaint: [redacted]
I am rejecting this response because:  They only sent a response to one of my return requests I have one still outstanding. 
Regards,
[redacted]

Samsung has contacted the customer regarding their refrigerator. The customer was set up for a one time free of charge repair under transaction # [redacted]. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have...

customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you