Samsung Electronics America Inc.

Samsung has contacted the customer regarding his concerns regarding what will happen in the future with his unit and was advised that his concerns with customer service will be...

addressed.  Mr. [redacted] agreed and the service will continue.  We apologize for any inconvenience and delays the customer experienced with this case.  For further inquiries, please contact ###-###-#### between the hours of 9am and 6pm EST, Monday through Friday.  When calling please refer to case#[redacted].  Thank you

Samsung has contacted the customer regarding their washer. The customer has been educated on the voluntary recall program options available. The customer was not happy with the options for her washer. We apologize for any inconveniences and delays the customer may have experienced with this case....

For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I commend the Revdex.com for providing this platform for consumer complaint resolution and thank Samsung for repairing our electric range. 
Regards,
[redacted]

Samsung has reviewed Mr. [redacted] claim in regards to his stereo.  Our system shows a service request; reference Txt# [redacted] was submitted and a UPS shipping label sent to bring in the unit for repair.  The unit was received and repaired on 4/25/17, and shipped back out on 4/26/17 to the address on file.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We sincerely apologize for any negative experience with our Customer Care Center.  The unpleasant experience described is not consistent with the high standards and values that you, as well as...

Samsung, expect from our employees. We will forward your feedback along to the appropriate parties for further review and coaching opportunities.  As for repairs to your handset, we must advise service would require a repair fee in the amount of $70.31 due to the fact the handset is out of warranty by date.  All U.S. manufactured mobile products hold a one year warranty from the original purchase date.  There is a $64.95 Standard Price for repair, and $5.36 Service Tax which totals the $70.31 amount. If you wish to continue with service please contact Samsung Support at ###-###-#### in order to arrange a new Service Ticket.

The purchase receipt provided to Samsung does not list any applicable taxes applied. The receipt shows a full purchase of $879.99 only.Samsung has also confirmed the repair fee charged on 10/7/16 in the amount of $237.01 was credited on 10/11/16 confirmation # [redacted].There is no record of any additional offer/credit which should be applied by Samsung.Thank you

Thank you for allowing Samsung the opportunity to review your claim.  In order to review this matter further the phone would need to be returned to our offices directly for evaluation of the Home Key and Screen. Please return the phone using the UPS Premailer box which will be delivered to...

your home tomorrow. You would place the phone in the box, and drop off the package at your local UPS store. Upon receipt Samsung will begin evaluation and resolution will then be determined.  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted].  Thank you

Complaint: [redacted]
I am rejecting this response because: I have not received anything. I called again yesterday and asked for an update since the website says it's been shipped. I was told that it's incorrect and has not been.  It's officially over 90 days at this point. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have already changed ones .This is a second defected panel and I don't want another panel. I don't want a new panel exchange I just want a new TV or money back. Even the service I have here and they said that this should be replacement for in new TV. They  promise me if I will have defected TV for a second time they will give me new tv or refund. They have send the technician to my apartment to check if is broken  tv because they did not belive me and the supervisier newer call me back. I don't trust them any more.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I haven't heard anything from Samsung regarding this. i had to go to [redacted]s to get replacements and had to pay to get rid of Samsung since they are of no help, and get ** brand. i want Samsung to pay the difference. I haven't ever received a phone call from Samsung.  It's always been me calling trying to get answers
Regards,
[redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. After review of service ticket # [redacted] Samsung finds that there is severe LCD damage your product.  Samsung cannot speculate how the damage occurred, but only report our...

findings. To proceed with any repair a service fee of $182.89 is required. However, as a one-time courtesy Samsung will offer to discount the repair fee to $100.00 which will address the LCD repair as well as the battery drain and hanging concerns. If you would like to proceed with the repair please contact Samsung Customer Support directly at ###-###-####, refer to the new Service Ticket # [redacted] and make payment for repair.  Once payment is made a new UPS E-label will be emailed to you for shipment of your unit back to Samsung.   Should you decline repair we must suggest you contact your local service provider for resolution. Thank you

Samsung is aware of Ms. [redacted] ongoing claim with SFM (Samsung Fire and Marine), reference #[redacted]. SFM has made an offer to her insurance carrier.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has reviewed Mrs. [redacted]’s claim in regards to her washer and dryer.  Our system shows the agent handling her claim spoke with her on 3/22/17 and set up service; reference Txt# [redacted] for the washer and Txt# [redacted] for the dryer. We apologize for any inconveniences and delays...

the customer may have experienced with this case. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. The phone purchased via [redacted], [redacted], is not a U.S. manufactured device.  For this reason the U.S. Samsung Standard Limited Warranty is void.  Please refer to warranty where it stated...

"Product used or purchased outside the United States" is not covered. Under these circumstances Samsung must refer you to the seller for possible resolution. Thank you

Samsung has contacted the customer regarding his Samsung television. We have explained to the customer that we do not have any repair history on his unit and that if the repair was completed by one of our ASC the replacement part would not have been with another defect capacitor. We...

additionally advised the customer that the settlement that he is referencing has expired therefore any repair needs would be the responsibility of the owner. We offered the customer the option to continue with out of warranty repair however the customer has declined. With this being said we are unable to honor the customer’s request for a free of charge repair. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]7. Thank you.

Samsung has contacted E-Commerce regarding the customer’s concerns. As per E-Commerce, the customer was provided with a $50 e-certificate and an apology. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer...

contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

Samsung has reviewed Mr. [redacted] complaint in regards to his tablet.  Our system shows the agent who handled the claim made several attempts to contact Mr. [redacted] by phone but have been unsuccessful in reaching him.  The agent left voice messages for Mr. [redacted] on 9/07/17, 9/12/17...

and 9/14/17 advising him the unit was deemed physically damage which voids Samsung’s warranty.  The agent further explained that the ASC from the previous repair; reference Txt# [redacted] confirmed that there is water damage to the main board inside the unit and any repair would be at Mr. [redacted] expense.  Regrettably, due to the physical (water) damage to the device, no accommodations made for this claim.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Thank you for the information, we have assigned a Samsung representative to your complaint. Please allow 1-2 business days for the representative to contact you. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

Samsung has reviewed Mr. [redacted]’ claim in regards to compensation for water damage to his home.  Our system shows compensation in the amount of $1,784.73; reference Txt# [redacted] for the water damage has been processed.  We apologize for any inconveniences and delays the customer...

may have experienced with this case.  Thank you

Samsung has contacted Samsung Pay regarding the customer’s concerns. The customer has been credited $5.00 to each gift card and should expect to see a credit issued on their account within 2-6 business days. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you