Samsung Electronics America Inc.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I have been sent that information in several messages from Samsung, I have a message trail of the messages with the same responses.  I have called numerous of timesand have received the same response.  I have escalated it to the supervisor and received calls stating the same response.   They have not called on a date and time for theretrieval of the phones which I have had to place in fireproof containers and I am not being issued any refund for these items that are banned.   Why can Samsung not refund the monies for this product.   They can then come and get the instruments that are useless at their leisure.

Samsung has contacted Prizelogic regarding the customer’s concerns. As per Prizelogic, the customer has been approved but rejected by AT&T for “No CTN Activity Match”. The customer should have received an email listing the necessary steps to take in order to rectify this situation. Prizelogic...

will send the information to AT&T for an update. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

I appreciate the help I receive from Revdex.com for the complaint... I have received the results I wanted in a resolution so I would like to dismiss this matter and close my complaint.

Complaint: [redacted]
I am rejecting this response because: I did not refuse to take it to a local repair shop. I would gladly take the unit to a LOCAL repair shop, if I was given a local one originally. Samsung gave me the wrong shop as stated in the original complaint. The one given to me by samsung did not accept carry in AND it was a 50 mile drive one way. The microwave is still at that repair shop because Samsung refuses to change the ticket to an inhome. I will not take off another day of work to pick up the microwave to bring it to a proper place, that would not be smart on my part. Samsung got me into this mess, they should show something to get me out.  I have called back the number which was given to me when Samsung representative called me. I keep getting a mail box. I have already left a message and have not recieved a response. Also, Samsung did not even give me 24 hours to reply to this to 1 phone call. That is not even trying to reach out. Called me at 1/23/17 3:53PM - attempted to close compliant 1/24/17 1:00PM. 
Regards,
[redacted]

Samsung has reviewed Mr. [redacted] claim in regards to his range.  Our system shows an exchange request; reference Txt# [redacted] was submitted for the unit.  The agent who handled the claim spoke with Mrs. [redacted] on 5/31/17 and informed her that the exchange was released in...

the system to the retailer and she should hear from them within 7 business days.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has attempted to contact the customer regarding their Phone multiple times, but customer could not be reached. We advised the customer to contact us at the earliest convenient time as possible as they were customer has not been available. Please have the customer contact us at...

[redacted] so that we may assist.  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Samsung has reviewed Mrs. [redacted] claim in regards to her dryer.  Our system shows the agent handling her claim spoke with her on 4/10/17 to discuss the claim.  Mrs. [redacted] stated that she has had several repairs on her dryer which is now working.  The agent explained to Mrs. [redacted]...

that Samsung has a service based warranty.  Then Mrs. [redacted] stated that the ASC damaged her unit.  The agent requested photos from Mrs. [redacted] as proof of the damage but she refused.  In order for Samsung to assist with this claim, Mrs. [redacted] needs to email the agent the photos showing the ASC damaged the unit.  No accommodations will be made for this claim.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr. [redacted]’ complaint again in regards to purchasing the Note 8 under the Note 7 Loyalty program.  E-Commerce has advised that the case has been escalated to upper management for further assistance.  Mr. [redacted] will be notified via email by an E-Commerce agent once upper management provided a resolution for the case.  E-Commerce sincerely apologizes for the delay and is working diligently on trying to resolve the case.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has contacted [redacted] regarding the customer’s concerns. As per [redacted], the customer is not eligible for the S2 due to the location code. We apologize for any...

inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Upon further review of the customer’s file, Samsung has contacted Prizelogic. As per Prizelogic, please confirm mailing address also please confirm 2 submissions. 1st submission was fulfilled on 2/25 and shipped to the address provided during registration. The 2nd submission is currently being prepared for shipping. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

After listening to my complain after couple months, Finally this RUDE tech [redacted] showed up today around 1 pm EST and as I was talking to him over the phone and explaining that I have been running after Samsung/Home depot and guy who installed the unit for me, This RUDE tech from Samsung did even listen to me and gave phone back to my father and told me "I'm not going to argue with you" really?I will surely escalade this matter as right now nobody seem to accept responsibility of fixing this equipment and I'm getting so much mental tension. I will file exact same complaint against home depot as well for making my life/my partially disabled stroke  survivor wife/ my kids life miserable. I have paid $1500 and do not deserve this!! this equipment is still under manufacturer warranty.Please let me know if this hectic issue which is giving me so much additional mental tension is going to resolved soon or do I need to contact Court in this regard?

According to our files, Samsung has contacted the customer regarding the customer’s unit model # NX583G0VBSR/AA. Samsung has offered the customer an exchange. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have...

customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]5.

Upon further review, customer should have been received a check that was already processed in January 12th. Customer has reached out to us while Samsung has issued a check to the address. For any other inquries , please have customer contact Samsung via [redacted] regarding compensation ticket # [redacted]. Thank you.

Complaint: [redacted]
I am rejecting this response because: I did send an email response to the email that was sent to me.Thanks
Regards,
[redacted]

Thank you for your correspondence.  We certainly understand your distress regarding the functionality of your handset, and apologize for any ongoing issues you may be experiencing.  In order for Samsung to provide assistance we would do require the handset be shipped to the Samsung Repair...

Center for evaluation.  As the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issue. Unfortuantely, we cannot speculate how many repair attempts it may take to resolve an issue. As you may have been informed should Samsung exhaust all repair options, and determine a unit “un-repairable” and qualify that unit for replacement it is likely to be replaced with a reconditioned or new device of the same model.  Please see Samsung’s Standard Limited Warranty regarding repair obligations.  Again we do understand your concern, and the frustration this may cause, however, in order to provide a resolution we must ask that you refer to the new Service Ticket # of [redacted] and return the unit using the UPS E-label emailed to you on 5/6/15Thank you

Samsung has reviewed [redacted] complaint in regards to his television.  Our system shows the agent assigned to the claim spoke with [redacted] on 1/04/18 to discuss the case.  The agent followed up the call with an email explaining to [redacted] that there is no need for a hardware...

update on the unit.  The agent explained that if anything, all that is needed at this time would be software updates on the unit.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Complaint: [redacted]
I am rejecting this response because:1) As I clearly stated in my original complaint on April 8, 2015 these five SSDs are used on an Apple Mac running Mac OS X.  A full nineteen days later, Samsung suggested solution is to run a newly released "Samsung Magician" program, yet Samsung knows full well that the "Samsung Magician" program will not run on an Apple Mac running Mac OS X!  The "Samsung Magician" software is intended only for users of Microsoft Windows!
2) Since November 2013 and at some inconvenience, I have installed a total of FOUR firmware updates to these drives only to see the read slowdown continue or to recur within months of the firmware application.  I spent nearly a dozen hours executing Samsung's "Performance Restoration" tool on these SSDs in November 2014 which turned out to be a complete waste of time -- their promised fix did not last and read performance steadily deteriorated.  At this point, my patience has run out.  I have endured over a year of significant underperformance compared to the advertised specifications of these drives.
3) Samsung's email service has been blacklisted by UCEPROTECT for sending spam email.  If Samsung remains incapable of sending email correctly, we will simply have to correspond via the Revdex.com which has no trouble emailing me.
Regards,
[redacted]

Samsung has reviewed Mr. [redacted] claim in regards to the buy-back offer for his television.  Our system shows the agent handling the claim spoke with Mr. [redacted] today, 8/28/17 and he has agreed to proceed with the buyback the agent offered for the unit.  The agent submitted a refund request in the amount of $1,299.99; reference Txt# [redacted] for approval and advised Mr. [redacted] to hold on to the unit until the carrier comes to pick up the old unit.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has reviewed Dr. [redacted] complaint in regards to her washer.  Our system shows the agent who handled the complaint spoke with Dr. [redacted] on 8/14/17 to discuss the claim.  Dr. [redacted] told the agent that since it took Samsung so long, she hired a handy man to repair her...

washer for her and requested to be reimbursed for the repair.  The agent informed Dr. [redacted] that Samsung does not reimburse for non-authorized service repair work.  Regrettably due to Dr. [redacted] having the unit serviced by a non-authorized servicer, no accommodations can be made for this claim.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has attempted to contact Ms. [redacted] regarding her concerns with her device.  In order for any resolution
size="3">  to be made the device will need to  be evaluated.  Please contact us at your earliest convenience so that we may assist.  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you