Samsung Electronics America Inc.

Samsung has contacted Mr. [redacted] regarding his concerns with his refrigerator.  The refund has been submitted under transaction number...

[redacted] and is pending approval.  As per notes on file Mr. [redacted] has also been advised to email/fax over a list of food items that were lost when the unit was not working and he will be reimbursed up to $200.00.  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Upon further review of the customer’s file, Samsung has contacted [redacted] regarding the customer’s concerns. As per [redacted], with the new receipt submission has been approved and the customer will be receiving their gift. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Mrs. [redacted] claim in regards to her washer.  Our system shows a refund in the amount of $583.97; reference Txt# [redacted] was issued on 5/25/17 for the unit.  Please allow 7-10 business days after the check has been mailed to receive it.  In...

addition, Mrs. [redacted] was provided compensation in the amount of $220.00; reference Txt # [redacted] was submitted on 5/31/17 for Laundry Expenses.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WA456DRHDWR/AA. Samsung has authorized an exchange for the customer and are taking care of the damages to the laundry room wall. Currently we are just waiting for the estimate from the customer and...

once we receive it we will process the compensation. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]8.  Thank you.

Samsung has contacted the customer to address their concerns regarding their Samsung Television. We have explained to the customer that both warranties cover failure in parts/workmanship of the product, and not physical damage. Explained we typically would refer back to the retailer but believe...

that Walmart is not taking back the unit because it has been a full year since purchase. We advised it is not for us to say how the damage occurred but that the product did not cause the damage itself. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you.

Samsung has reviewed Ms. [redacted] claim in regards to reimbursement of taxes.  The agent who handled her claim made several attempts to contact her via phone and email to discuss the claim.  Samsung’s rebate policy does not include additional compensation for delivery fees, warranty...

fees or taxes.  No further accommodation will be made for this claim.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted]. Research shows this unit’s original 12 month warranty expired in 01/2013 based on the information currently on file, as well as the date of purchase the customer has provided....

Unfortunately, due to the length of time the unit has been out of warranty, there are no accommodations available. We understand that the customer is seeking a free of charge repair or replacement for a power concern. The television in question was not affected by the settlement offer that began in March 2012. Even for the affected models, in September 2013, Samsung completed all legal requirements associated with the Capacitor Settlement, making those units out of warranty and not eligible for any accommodations. With this being said we will not be able to meet the customer’s request in assisting with repair costs or a replacement. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]3.  Thank you.

We regret to inform you Samsung cannot replace or repair a phone that had physical damage, which voids warranty for free of charge. According to Samsung and [redacted] this mobile device is advertised dust-proof and water resistant, however does not states the unit is shatter-resistant. We apologize for...

any inconveniences and delays the customer may have experienced with this case.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Assuming they take care of us at the email address provided, we'll be in good shape. thank you so much for helping me!!
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Ms./Mrs. [redacted] we apologize for your inconvenience however we are unable to locate any previous records with the information that you provided. Please provide model and serial number from your unit and the issue that you are experiencing so that we may better assist.   We...

apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Television. We have advised to the customer that the information provided to him by our call center is accurate. We explained that his television model was not included in the settlement mentioned and the...

settlement has no since expired. We additionally explained that his limited one-year manufacturer’s warranty has expired as of approximately 01/2013 and that we will not be able to honor his request for compensation due to the fact his unit is out of warranty. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]2.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I will contact the individual listed above, but I attemped communication with Samsung on Wednesday November 23. I called twice and left several voicemails for someone to call me back or email me. I never heard. 
Regards,
[redacted]

Upon further review Samsung has contacted the customer regarding her concerns with their television. Samsung has offered to repair this unit free of charge for “white dot” issue only. If the issue is not related to the white dots the customer is aware that they will be responsible for the charges.  We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].Thank you

Upon further review of Mr. [redacted] concerns both refund checks in the amount of $949.48 have already been cashed on 01/12.  If they were not cashed by Mr. [redacted] there is a fraud report form that would need to be filled out.   We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  For clarity it was the stove top that was the issue and not the oven.
Regards,
[redacted]

Samsung has reviewed Ms. [redacted] claim in regards to her washer.  Our system shows the agent who handled the claim offered for Samsung to cover the parts and labor the repair; reference Txt# [redacted] which was completed on 7/26/17 on the unit.  Thank you for being a valued...

Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has contacted the customer to address their concerns regarding their Samsung Dishwasher. We have offered the customer a pro-rated buyback (refund) and we are currently waiting for the customer’s response/acceptance. We will continue to monitor this case to ensure resolution. We apologize for...

any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]5.  Thank you.

Samsung has reviewed Mrs. [redacted] complaint in regards to her Samsung Gear 3 watch.  Our system shows a refund check in the amount of $371.86; reference Txt# [redacted] was issued on 8/08/17 for the device.  Please allow 7-10 business days after the check has been mailed to receive...

it.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.