Samsung Electronics America Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The egifcert that was provided did not work so I will once again have to call Samsung customer service to gain a valid one.
Regards,
[redacted]

Samsung has contacted the customer regarding their washer. The customer has been informed the washer value is based on the manufacture date and model. The...

customer has been explained the voluntary recall options available. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

Samsung has contacted Mr. [redacted] regarding his concerns with his gas range. Mr. [redacted] is requesting an exchange on the unit due to the uncertainty of knowing the second repair will resolve the issue.  The agent advised the customer at this time that a repair/evaluation would need to be...

done, the customer declined.  Claim is closed due to repair/evaluation is the only accommodation available at this time. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim #[redacted]. Thank you

I am rejecting this response because:
I don't care how far out of warranty it is, it should have lasted 5-10yrs minimum!  3yrs and some change doesn't cut it, not for a TV of that price.  In my business I replace our product even if the customer installed or used it incorrectly, that's called customer service. You see, I want them to always buy my product, it's what keeps food on my table for my family.  For our $130M dollar per year company we generally budget $500K per year for replacements, it's part of the yearly budget, we accept it as a cost of doing business. That's just good business.  Unfortunately, Samsung looks at it differently it seems.  If it was my decision I would look for new old stock or refurbished product and have it shipped to me over night, take my old one back and have engineering and/or quality control look at it to determine why it failed prematurely so Samsung can learn from it and improve the product or process for future production models. That's good for Samsung and good for your customers.But then again, maybe it's Samsung's MBA marketing guru who created that business model, sell crap product so [redacted] Public will have to replace it more often. As it stands, I and a group of my friends are getting ready to make a YouTube video showing the defective TV and then we are going to light it on fire, with any luck it will go viral, we still don't have a title, how about "Stand Alone with SAMSUNG - A TV on FIRE", kind of catchy don't you think?
I'll never buy another Samsung product again and my entire network will hear my story, maybe it will influence them to seek a quality product from a reputable supplier.

Samsung has contacted the customer to address their concerns regarding their Samsung television. The customer’s television is working as designed.  The television accepts YCbCr 4:4:4 24Hz/25Hz/30Hz/50Hz/60Hz input signals and outputs RGB 4:4:4 60Hz/120Hz. Color loss occurs during the...

conversion from YCbCr 4:4:4 50/60Hz input signal to RGB 4:4:4.  Since the customer is dissatisfied with the product, we will work with the customer to find a satisfactory resolution. We have offered a refund for the television however the customer has declined stating that she does like the unit and doesn’t see the need to replace it. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]0.  Thank you.

Upon further review of the customer’s file, Samsung has contacted the customer regarding their Dish Washer and the customer has been advised to contact Assurant regarding their warranty and repair. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]  Thank you

Samsung's customer service is pretty much the worst. I had to call them repeatedly for help with a recalled washing machine. They refused to help me, call me back or offer any service. I had to keep calling them back, with no luck, no help, zero customer service. I gave them ample opportunity to make the problem right and they just don't care about their customers or in making their processes better. They are a horrible company to deal with and I will never buy a Samsung product again.

Samsung has reviewed Mr. [redacted] claim in regards to a refund for his Samsung.com order.  E-Commerce has advised that device was received at the Fulfillment Center on 8/21/17; reference FedEx return shipping label [redacted]1 and a refund in the amount of $455.80; reference Refund ID...

Number [redacted] was processed on 9/28/17 for the product.  Please allow 3-5 business days for the funds to be reflected on the account.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has reviewed Mrs. [redacted] claim in regards to her television.  Our system shows the agent who handled the claim set up service; reference Txt# [redacted] for the unit.  An ASC agent has been in contact with Mrs. [redacted] to schedule the repair.  Thank you for...

being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WA50F9A7DSW/A2. We have addressed Ms. Howard’s concerns and have offered to reach out to the assigned technician to see if we can get an appointment scheduled as quickly as possible. We will...

continue to monitor this case to ensure customer resolution and satisfaction. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]6. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although disappointed that Samsung didn't do more to satisfy the customer.  I went elsewhere to buy my new TV.  The call center is atrocious.  Samsung should rally figure out how to escalate matters when necessary.
Regards,
[redacted]

Samsung has reviewed Mr. [redacted] claim in regards to his television.   Our system shows that based on the photos on file there is evidence of a point of impact on the screen. The agent that handled his claim spoke with Mr. [redacted] on 3/17/17 and informed him that the screen has a...

point of impact on it and that is considered physical damage.   The agent explained that physical damage is not covered under the warranty. Mr. [redacted] stated he did not think it was physical damage but a manufactures defect.  The agent advised Mr. [redacted] that if that is the case, it would have to be specified by an authorized Samsung technician.   Mr. [redacted] declined OOW (Out of Warranty) service to correct the physical damage issue. The agent provided Mr. [redacted] with information to the different Samsung service centers in his area. No accommodation will be made for this claim other than OOW service. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their dryer. The customer has been set up for repair under transaction # [redacted]. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at...

###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

Please DO NOT buy Samsung appliances. I replaced my Sears after 15 years with never having a problem but bought Samsung because I wanted stainless steel.
After 2 years I have had all 4 appliances serviced--Stove , Refrigerator, Microwave, and Dishwasher. I wrote them a letter and of course I did not get the warranty so I was out of luck. They are the worst appliances ever! Please do not waste your money.
There is just my husband and myself so they do not get alot of wear and tear.

Upon further review of the customers concerns regarding her television, we do apologize however the resolution will remain the same physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibility.   We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

While we understand your concern the Terms and Conditions clearly state offers are available while supplies last.  In the event the item has sold out at the time of your selection period it unfortunately cannot be provided. Prize Logic does not receive notification as to if an item will be restocked, however, should it be restocked the item will again be listed as an available selection.

Samsung has contacted the customer to address their concerns regarding their Blu-ray player. The unit has been repaired and has been shipped back to the customer via UPS, tracking # [redacted].  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday thru Friday and refer to case# [redacted].  Thank you

Upon further review of the customer’s file, in order for the customer to qualify for the promotion, we need to be able to clearly see the purchased device on the receipt. The receipt submitted only shows the price and date but does not state the device. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

Samsung has contacted the customer regarding their washer. The customer has been provided with the information for the recall. Repair has been set up for the customer for her dryer under transaction # [redacted]. We apologize for any inconveniences and delays the customer may have experienced with...

this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

Samsung has contacted Mrs. [redacted] regarding her concerns with her television.  The customer stated her unit was not damaged prior to it arriving at the service center.  The customer was offered an exchange for which she accepted.  The exchange has been...

submitted and approved under transaction number [redacted].  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim #[redacted] Thank you