Samsung Electronics America Inc.

As per Prizelogic Mr. [redacted] has been approved, however due to inventory the unit has not shipped yet. Mr. [redacted] has also been advised of this per Prizelogic.  We apologize for any inconvenience and delays the customer experienced with this case.  For further inquiries, please...

have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted Mr. [redacted] regarding his concerns with his television (model#[redacted]).  A pro-rated refund was offered to the Mr. [redacted] in which he accepted. The refund has been processed under transaction #[redacted].  We apologize for any inconvenience and delays the...

customer experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case#[redacted]. Thank you

Samsung has contacted the customer regarding their washer. The customer has been set up for repair under transaction # [redacted] for 12/28/2016. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer...

contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Dear Ms. [redacted]:Thank you for providing your order number in order to further assist with your case.  Our system shows a full refund in the amount of $175.00; reference Refund # [redacted] has been issued.  Please allow 3-5 business days for the funds to reflect in your account. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.  Sincerely, Samsung Office of the President

Samsung has reviewed Mr. [redacted]’s claim in regards to his television.  Our system shows the agent who handled the claim informed Mr. [redacted] that unfortunately his unit (model [redacted]) was manufactured in 2013 before the UHD industry standard came out in 2014 for other units. The agent...

further explained to Mr. [redacted] that his unit is able to display 4K content in the proper format (S4UD) however in order to utilize HDMI UHD he would need the evolution kit in order to upgrade the technology. Regrettably, no accommodation can be provided for this claim due to the unit functioning within its model specifications. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Thank you for your correspondence. Under our company warranty policy, we offer either repair, replacement or refund of the device. For refund, we can only compensate how much was on the receipt.Please let us know if you have further questions or concern.

Samsung has reviewed Ms. [redacted] complaint in regards to a refund for her dryer.  Our system shows a refund check in the amount of $624.02; reference Txt# [redacted] was issued on 10/17/17 for the unit.  Please allow 7-10 business days after the check has been mailed to receive...

it.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Complaint: [redacted]
I am rejecting this response because: The new phone that I received is not functioning proper. The over heating as bad as the first phone. However,  the phone sends crazy notifications 24-7, and never stops twerking. I am requesting that Samsung clear this purchase with [redacted], which would allow me to purchase another phone of my choosing.
Regards,
[redacted]

Samsung has reviewed Mr. [redacted] claim in regards to his refund for the Note7 phone.  Our system shows a refund in the amount of $946.86; reference Txt# [redacted] was issued on 4/06/17 for the device.  Please allow for 7-14 business days after the check has been mailed to...

receive it.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung television. We have advised to the customer that currently the issue is being reviewed with our product support team. We requested confirmation of the model and serial number of the unit. The customer advised...

that she was not home at the moment however will verify the info once she got home. Currently, we are waiting a call back from the customer. We will continue to monitor this case to ensure resolution. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]2.  Thank you.

Complaint: [redacted]
I am rejecting this response because: The business seems to have sent a template response (does not even mention my name or issue).Furthermore, it does not provide any guidance or timeline on how/when they would resolve this issue.I would not consider this as a valid response. I would request the business provide detailed concrete response. Thanks
Regards,
 [redacted]

Samsung has attempted to contact the customer regarding their concerns with their dishwasher.   The customer has been advised that we have a copy of the purchase...

receipt and will contact back in 1-2 business days to discuss any available options.   We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]  Thank you

As per Samsung E-commerce there was a cancellation request submitted for Ms. [redacted]’s  order on 01/25.  The [redacted] charged will be reversed.  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please...

have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

Samsung has reviewed Mr. [redacted]’ complaint in regards to his washer.  Our system shows the agent assigned to the complaint spoke with Mr. [redacted] on 8/22/17 and found a service request; reference Txt# [redacted] under his fiancée [redacted] name for the unit.  The agent created a...

service call for the repair on her account which was completed on 9/02/17 per the technicians’ notes.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Complaint: [redacted]
I am rejecting this response because:
After you had contacted the business yesterday. They reached out to me and advised they would be overnighting my replacement device. I received a refurbished replacement phone today with nothing I had sent back with my original device. I had sent back to them my original device in its original box with all of its accessories (charger, ear piece , USB cable and transfer adapter). This replacement was supposed to be a brand new phone as this was what was communicated to me.  I do not accept this refurbished phone. I called Samsung and again they were not willing to provide any assistance. Any help you can provide would be greatly appreciated. At this point I would like to send back this refurbished device to Samsung and I would like my money back for the phone they have taken from me or they need to send me a brand new phone. 
Regards,
[redacted]

Upon further review of Mr. [redacted] claim, our system shows the agent handling the claim spoke with the service center on his behalf for more clarification on both units.  The ASC technician stated that the refrigerator needs a compressor and the washing machine is working up to specifications.  Mr. [redacted] has been advised that if the technician is recommending parts for the fridge, Samsung would have to proceed with a repair as the warranty on the unit is service based. In regards to the washer, the ASC stated the technician ran all test on the unit and there were no defect found.  This was determined on 2 separate occasions; first with [redacted] and the second with [redacted]. The technician also contacted Samsung TS (Trouble Shoot) and was advised of the same information on the unit.  The agent advised Mr. [redacted] no accommodations can be made at this time since the issues with the units cannot be duplicated by Samsung.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Complaint: [redacted]
I am rejecting this response because:
 
I cannot be without my phone. I have told Samsung this and even said the same in my Revdex.com complaint. My cell phone is the only phone I have access to not to mention I pay for it monthly.
It is unacceptable to expect me to be without a phone when the phone is defective.
 
 
Regards,
[redacted]

I am rejecting this response because: I do not have the insurance from my service provider. I cannot afford to send you all 4 phones at once as we need them for communication. My daughters will be going off to college and it is very important that these issues are resolved prior to that. You should contact my service ( Verizon) provider and have them to send me 3 replacement phones at your cost. Almost every electronic in my home is Samsung, that's why I decided to go with the S5's instead of Apple. I can say that I'm regretting it as of now.

Samsung has reviewed Mr. [redacted] complaint in regards to his Samsung.com order.  Our system shows that due to the order being refused, a refund in the amount of $453.68; reference Refund number [redacted] was issued on 8/31/17 for the order.   Please allow 3-5 business days...

business days for the funds to reflect in the account. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Complaint: [redacted]
I am rejecting this response because: The response I received asked for information previously included in the initial complaint.Refrigerator Model #[redacted] serial #[redacted] Samsung please read the initial complaint which included the details you are asking for!  There are numerous complaints online about the poorly designed spring that breaks within the mullion assembly, typically within 3 years of purchase.  The spring is no longer sold separately requiring the customer to purchase the entire mullion, ensuring Samsung receives added service revenue from each unit sold. Fortunately there are several unhappy customers of the same unit that have posted on-line how to fix this flaw without having to pay Samsung for an added service call in addition to the $85 cost of the mullion assembly. Dear Mr. [redacted] we apologize for your inconvenience however we are unable to locate any previous records with the information that you provided. Please provide model and serial number from your unit and the issue that you are experiencing so that we may better assist.   We apologize for any inconveniences and delays the customer may have experienced with this case. 
Regards,
[redacted]