Samsung Electronics America Inc.

Samsung has contacted the customer regarding their concerns with their Tablet. The customer was offered a free of charge repair. Samsung has setup service for repair. We...

apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case #[redacted].  Thank you

[redacted]
I am rejecting this response because:
I got the tablet back after "repairs", but unfortunately the issue still hasn't been resolved.
Please do take 5 minutes to see the video below for the issue I am still experiencing.
Youtube link : [redacted]
This is the exact same issue that has persisted since my first service request back on July 29th.
I am consistently able to reproduce this issue at my home wi-fi network, my friend's wi-fi network and my office wi-fi network.
Please see my previous videos for details.
I love Samsung products, and in addition to this Note8 that is having issues, I am the proud owner of :
Samsung Galaxy Tab 2 - 2012 model
Samsung S4 mobile - 2013 model
Samsung Note 3 Mobile - 2013 model
Samsung Note 10 (2014 edition, refurbished, bought the same time as the Note 8 in question)
All of these other Samsung products work flawlessly(as you can see from my videos) and I have absolutely no complains against them.
In this case, the tablet has been returned back to me both times without the issue being fixed and I am stuck with a Note8 tablet that is practically unusable for anything that depends on a wifi connection.
All I want is my Note8 to work on a wifi connection without issues like my other Samsung tablets do.
Regards,

Complaint: [redacted]
I am rejecting this response because: Nothing has been settled yet. 
Regards,
[redacted]

I found out about the 1 to 3 day processing time a day after expected delivery. The confirmation page clearly stated 2 days shipping after I completed the order. The status showed confirmed which gives no indication delays.it has all the makings of deceptive practices and failure to comply with customer expectations. No attempt to correct or ease the wrong was attempted outside of an apology. Any other company would have offered expedited shipping and or credit, [redacted] is a great example of this. Sadly Samsung is not [redacted], I would definitely not do further business with Samsung.  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The information provided by UPS on 8/3/16 is the following: "Damage to package contents was reported. We will notify the sender. / We're investigating the damage claim. "This notification is not an approval of UPS to pay a claim. Also as they have stated they are investigating this claim.Again, a determination will be made once the investigation is complete.Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. If a product is deemed out of warranty by date a proof of purchase receipt is required. If the receipt shows the product was purchased within the warranty’s one year time frame service will be rendered. If...

the phone was purchased outside of the one year time frame payment would be required. Please note, if during repair the repair center finds physical damage to the product then payment would be required.  If liquid damage is found the phone may be denied service and returned to the consumer unrepaired. If a device is received with the Reactivation Lock activated the phone may also be returned without repair until the reactivation lock is removed. Based on our records a proof of purchase receipt has been received, and approved.  The product will go through the normal repair process.  If additional information is required you would be contacted directly. Thank you

Samsung has reviewed Mrs. [redacted] complaint in regards to her $500.00 replacement promotion code.  E-Commerce apologizes for the delay and has advised that a request for a new code has been escalated to the promotional code department.  E-Commerce is diligently working on getting the new...

code to Ms. [redacted] as soon as it becomes available.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has contacted the customer to address their concerns regarding their Samsung Television. Although we have advised to the customer that we will not be able to off her labor coverage due to the length of time her unit is out of warranty we have made an exception in this case and offered...

to reimburse the customer for her labor charges. We also explained that this is the only accommodation that will be made and that all future repairs are the responsibility of the customer. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung a[redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]  Thank you.

Samsung has reviewed Mr. [redacted] claim in regards to his phone.  Our system shows on 4/18/17 the device was repaired and shipped back to the address on file and the UPS tracking# [redacted], shows the device was delivered on 4/19/17.  We apologize for any inconveniences and delays...

the customer may have experienced with this case.  Thank you

Dear Mr. [redacted],
 
Thank you for contacting Samsung Electronics of America. Your feedback is important to us as it allows us to better understand how we can improve our and your customer service experience.
 
We have received your letter regarding your Samsung Refrigerator and we...

appreciate the opportunity to respond. We apologize for any inconvenience you have experienced.  We were unable to locate any previous communication with our customer service with the information you have provided.
 
Please provide your customer service ticket reference number, model and serial number so that we may better help you. We understand your frustration and apologize for delay and look forward to helping you.
 
 
 
Regards,
[redacted]
[redacted]
[redacted]
 
                                        ...⇄ [redacted] (###-###-####)

[redacted]Revdex.com RESPONSE[redacted]Samsung has contacted the customer regarding their washer. The customer has been educated on the voluntary recall options available for the unit. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have...

customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

Complaint: [redacted]
I am rejecting this response because:  Samsung is now offering to replace the washing machine, however, after having contacting them twice no one told be to keep the machine.  Not fair.  I was one of the first to file complaint and they kept responding "there is nothing we can do".  So common sense I would buy a new washing machine and haul off the old.  Would anyone keep a useless washing machine?
Regards,
[redacted]

Upon receipt of Mr. [redacted]’s Revdex.com rebuttal, we reviewed the customer’s request an additional time. We do sincerely apologize for this unfortunate situation but our response will not be modified.  We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at 888-480-5675 between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]  Thank you.

Samsung e-commerce division has contacted Mr. [redacted] regarding his concerns.  Mr. [redacted] has been advised that in order to have a replacement sent the old unit will need to be returned.  A Fed-Ex return shipping label was sent via email on 01/04/2017 and there has been no movement on...

the label.  Once the old unit has been returned the replacement can be sent.  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

Complaint: [redacted]I am rejecting this response because: When I spoke with corporate representative in December she assured me that checks were in process and should be receiving soon. That was over one month ago and have since only received one check and all documents were submitted at the same as requested.  Also the amount of the check  is incorrect.  Accessories total was 186.47 and they have listed for another amount. All required info was sent in November 1 in mail and email and to not have a resolution two months later is unheard of.  The response is an insult as I have contacted Samsung many times only to be frustrated even more to be told it's in process.  I was told that this would only take few weeks and it's been two months. The business waited until last day of Complaint to reply to contact them again with questions.  Issue is not resolved as second check is not in hand and waiting to receive when it's in the mail two months later.  Still unacceptable customer service even after Complaint and more communication about all these outstanding issues.  I'm assuming the lack of great customer service will not be addressed and consider matter still not resolved. 
Regards,
[redacted]

I did supply model & serial numbers to Samsung contact on April 6th.I sent a copy of my email to [redacted] at Revdex.com.TThank you, [redacted]  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Samsung has contacted the customer regarding their Oven. The customer has been set up for repair under transaction [redacted]. We apologize for any inconveniences and...

delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted]. Thank you

Thank you for your response.  Samsung did send a tech out to inspect our refrigerator on Saturday, April 18, and it was determined that, although the refrigerator was cooling properly, the extremely loud noise, which was our main complaint and which has been acknowledged in writing by Samsung, is being generated by water flowing into the ice maker.   The tech said this horrific noise, which has even caused our guests to question, would occur about every 90 minutes, but which has literally occurred more often, based, I guess, upon the amount of ice being used.  We can live with the other noises coming from this refrigerator, which also have been acknowledged by Samsung in writing, although the same are irritating.
 
Although Samsung has apologized for our inconvenience in purchasing this model, that is not acceptable.  We did not pay $2,100+ for a refrigerator causing this horrific noise, and we have requested that we be allowed to exchange this refrigerator for a model which does not produce this noise, which Samsung has rejected.  We were not told by the vendor that this model was noisy, and we believe that the vendor should have been made aware of this fact, which it says it was not.  We have friends who have purchased new refrigerators in 2014 (not Samsung), and neither has problems with noises of any kind.
 
I’m sure that no one spending $2,100+ for a new product would be happy listening to this loud noise.  It is very disturbing to learn that Samsung would sell such a product without alerting prospective purchasers of the noise defects.

I am rejecting this response because:
I did call Samsung yesterday after seeing they had left a voice mail on my phone.  I specifically asked for [redacted], as requested and was re-routed to several people.  After explaining my problem, I was advised that they could not comply with my request to either replace with a new unit or refund my money.  They will however pay for shipping and repairs and send back at no charge to me.  If they determine that it is irreparable upon receipt, they will replace with new unit.  This is how it stands.  So the problem is not resolved until I have a WORKING, RELIABLE unit in hand.

Complaint: [redacted]
I am rejecting this response because: I was told multiple times that I qualifted for S2 (watch) gear, was never told that I would only receive the V/R gear because location code didn't match.
Regards,
[redacted]