Samsung Electronics America Inc.

Upon further review of the customer’s file, we have contacted Prizelogic regarding their concerns. As per Prizelogic, the terms and conditions state that in order to receive the S2, a qualifying purchase at a qualifying location must be made. Unfortunately, PrizeLogic cannot grant an exception. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you.

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.
Our records indicate your product will be shipping by end of business today, and arrive to you within 1-2 business days.
Thank you

Samsung has contacted the customer regarding their Dryer. The customer was offered a refund under transaction [redacted]. . We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at...

[redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted].  Thank you

Samsung has reviewed Mr. [redacted] complaint in regards to a refund for his refrigerator.  Our system shows the agent handling the claim spoke with Mr. [redacted] on 9/25/17 to discuss the case.  The agent informed Mr. [redacted] that Samsung has deemed the unit...

defective/irreparable and offered him a full refund which he accepted.  The agent submitted a refund request in the amount of $2,478.46; reference Txt# [redacted] for the unit for approval.  Once the refund has been approved, Mr. [redacted] will receive an email with the acceptance document along with further instructions on how to proceed with the claim.  The agent advised Mr. [redacted] that the product is under review and to hold on to unit until receiving these instructions to avoid any delays in the refund/claim process.  Please have Mr. [redacted] send in the acceptance documents once he receives it, in order for the Refunds Dept. to process the refund in a timely manner.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Our records indicate a response was provided on 2/5/15 which stated the following: " Thank you for your inquiry. Your Netflix redemption code is 3***. Please visit netflix.com/special offers to redeem. Have a nice day,PrizeLogic Support"This response includes the redemption...

code you are requesting.  For any additional concerns you may contact Prize Logic directly at ###-###-####.Thank you,Samsung Electronics America

I have contacted Samsung two times now. Transaction #[redacted] The end of February I spoke with Kaitlin; ref. # [redacted]. She replied they called to confirm the disposal of my refrigerator and have been waiting for a Mr. [redacted] to call back from the disposal company.  Also on March 6 I spoke with [redacted], executive customer service. She called [redacted] to get conformation that they picked up my refrigerator. [redacted] told her she had to contact the company they out source to do the pick up. When she did, they told her [redacted] had that information, not them. She called [redacted] again and was told they don't have that information. It appears she is seeking paper work that can not be provided.  I told her I have a $15.00 refrigerator pick up  charge on my receipt I can send her if it will help. She replied yes, however the email she provided is not valid.This is still not resolved. I have not received my promised refund nor have they resolved my paper work to process my refund

Complaint: [redacted]
I am rejecting this response because:
Samsung is not interested in resolving my complaint. They are refusing to uphold their warranty, and do not appear to stand by their products.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Nothing was handled, a week after complaint a rep calls and says nothing they can do but reschedule me for ANOTHER WEEK OUT! rediculous. Had a company to repair and guess what? It was the same power wire going to the drain pump that has broken off 2 other times making this the 3rd time. Over a month of doing laundry at the laundry mat waiting over a month for a tech to come out and resplice the line again. This unit has been nothing but trouble since day 1 and I've sank hundreds in repairs for the same issues the recalled items caused. 
Regards,
[redacted]

Samsung has contacted the customer regarding their television. Unfortunately, there will be no accommodations due to physical damage. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at...

###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

Samsung has reviewed Mr. [redacted] claim in regards to his dryer.  Our system shows a service request; reference Txt# [redacted] was submitted and the repair on the unit was completed on 4/26/17.  We apologize for any inconveniences and delays the customer may have experienced with...

this case.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
The company has assured me that this replacement unit, though it has been manufactured in Canada, will accept standard Samsung toner cartridges that can be purchased through Staple, Office Depot, etc. 
I have boxed the unit.  Thank you for your assistance in having this matter clarified.
Regards,
[redacted]

Upon further review of Mr. [redacted]s concerns.  We are pleased to see that you are interested in our Samsung products but unfortunately the product is out of stock due to the volume we have received for the holiday season. When you submitted the order on Samsung.com you agreed to our Terms of Sale which states. In the terms of sale section 3.1 it states: We reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. We apologize for any inconveniences that may have impacted your experience with Samsung. We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand. Have a great day.

Samsung has contacted the customer to address their concerns regarding their Samsung 840 EVO SSD. We have attempted to contact the customer via telephone and email to discuss their complaint with no success. If you speak with the customer please have him contact us directly to discuss his complaint...

by replying to us via email or sending us an email at: [redacted] and/or contacting us at the number provided below. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday.  Thank you

Dear Mr.  [redacted]:Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concerns. Your feedback is very important, as it allows us to better understand how we can improve our customers' experience.  We are sorry to hear that you were experiencing an issue with your Samsung water filters purchased on [redacted]  Samsung believes in building quality products, and we apologize for not meeting your expectations.  We value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it.  The feedback you provided is vital to Samsung and our commitment and dedication to our products and services.  We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures.  We are glad to hear your issue has been resolved and that the [redacted] Brick and Mortar store was able to offer you a replacement.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.Sincerely,Samsung Office of the President

Samsung has contacted Prizelogic regarding their concerns. As per Prizelogic, the customer was denied the television because they cancelled their account. There are guidelines in place in order to receive the television. The customer did not submit for the [redacted] television offer. We apologize for...

any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed [redacted] complaint in regards to her replacement charger.  Our system shows the agent assigned to the claim attempted to contact [redacted] on 2/14/18 and again 2/15/18 by phone but was unsuccessful in reaching her.  The agent followed up the last call with an email...

informing [redacted] that the charger was shipped; reference Txt# [redacted] and provided the [redacted] tracking # [redacted] which shows it was delivered on 2/19/18 to the address on file.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung refrigerator. At this time the unit in question is beyond the original warranty terms, thereby, making any repair fees the responsibility of the consumer. However, we understand the customer’s concerns on this...

topic and are therefore, offering a one-time out of warranty part(s) accommodation if the customer wishes to have the unit repaired through an authorized Samsung service provider. The customer will be responsible for any associated trip or labor fees. We have updated the current repair transaction referenced with the offered part(s) coverage, so it is available if the customer would like to move forward with repair. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]2.  Thank you.

Our files indicate that the customer’s request regarding model # RFG297HDRS/XAA has been reviewed an additional time per customer rebuttal request.  Our external insurance carrier has been in touch with Ms. [redacted] and the claim should be resolved shortly. Additionally, Ms. [redacted] has requested Samsung to provide her with a replacement of the unit which we will handle directly. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted]5.  Thank you.

Complaint: [redacted]
I am rejecting this response because: My acceptance is depending on;1. Refund of the $80.00 that has been charged to my credit card and,2. my receipt of the repaired/replaced sound system. 
Regards,
[redacted]