Samsung Electronics America Inc.

Samsung has reviewed Mrs. [redacted] claim in regards to her refrigerator.  Our system shows the agent handling the claim submitted a service request; reference Txt# [redacted] for the unit.  An ASC agent will contact Mrs. [redacted] to schedule the repair.  We...

apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has reviewed Ms. [redacted] complaint in regards to her refrigerator.  Our system shows the agent who handled the complaint spoke with Ms. [redacted] on 8/18/17 to discuss the claim.  Ms. [redacted] told the agent that she received a call from [redacted] informing her that they will not provide...

her with an exchange. The agent informed Ms. [redacted] that if [redacted] determined not to accommodate her with an exchange she will only be eligible for a manufactures refund.  Ms. [redacted] wanted to know if she would receive her tax. The agent informed her that if she does her refund with Samsung, we will include tax however, we can’t confirm if [redacted] will include tax as well.  Ms. [redacted] told the agent that she will continue with [redacted] for her accommodation.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Tell us why here...Samsung as a courtesy has exchanged the customers product as requested as of 06/18/2015. The consumers situation was  evaluated and product replacement in this case was determined to be appropriate resolution to this issue.  We appreciate your...

patronage and your understanding regarding this matter.

Upon further review of the customer’s file, Unfortunately, Samsung does not reimburse for services rendered. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung television. We have advised to the customer that currently the issue is being reviewed with our product support team. We requested confirmation of the model and serial number of the unit. The customer advised that...

she was not home at the moment however will verify the info once she got home. Currently, we are waiting a call back from the customer. We will continue to monitor this case to ensure resolution. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]2.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Samsung has contacted the customer regarding their refrigerator. The customer has been offered a refund and the customer has accepted under transaction...

# [redacted]. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

Samsung has contacted Samsung Pay regarding the customer’s concerns. As per Samsung Pay, the email address [redacted] is not found in our systems as being a valid Samsung Account ID. Please ask the customer to open Apps > Settings > Accounts > Samsung Account and verify the email address displayed. We still have an account tied to the [redacted] address. Does the customer still have access to this account?
Please clarify that we are not the retailer, and that we purchase the card for delivery to the consumer. We will issue a replacement card in good faith, but we need the correct Samsung Account ID to be able to deliver the card to. If they still have access to the yahoo address, we can also resend the existing card. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.Thank you

Samsung has contacted [redacted] regarding the customer’s concerns. As per [redacted], the order was suppressed by [redacted]; we are working to resolve the customer’s issue. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further...

inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am very thankful that you (the Revdex.com) were able to contact someone at Samsung who could assist me with my issue. We are in the process of resolving my complaint.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have been contacting people at Samsung about this issue and no one has actually resolved it. I haven't heard from anyone since I contacted Samsung via Facebook. Can I please just have the refund check sent to my address on file. I am tired of waiting for something that could easily be resolved. I would like this issue resolved here and now. Too many months have passed by.
Regards,
[redacted]

As per Samsung E-Commerce, Ms. [redacted] received the Television in November. She is outside the 30 day policy. E-Commerce does not have the parts she is requesting. This would need to be handled by technical support. We apologize for any inconvenience and delays the customer experienced with this...

case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Mr. [redacted] claim in regards to his refund.  Our system shows an E-Commerce agent spoke with Mr. ** and informed him to proceed with the return of the product. Once the product is received back at Samsung warehouse, a refund will be credited to his account. We apologize...

for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigerator. At this time, we are unable to honor the customer’s request for an exchange. Samsung’s limited manufacturer’s warranty is a service warranty. As an accommodation, we have set up a service request...

for the customer for a technician to inspect the unit. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you.

Samsung has contacted the customer to address their concerns regarding their Samsung Television. We have offered to research the customers issue with our product support team and give the customer a call back once we receive their feedback on how to correct her issue. The customer understood and...

accepts. We will continue to monitor this case to ensure resolution. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]1.  Thank you.

Samsung has contacted the customer to address their concerns regarding their Samsung Dryer. We have advised to the customer that we can offer to coordinate the repair but it appears that Lowes Service Advantage team is already actively working on the repair with the service center and the customer....

As an authorized dealer, they do have an avenue directly into Samsung to make requests on the customer’s behalf. We have asked the customer if they could to keep us posted on the progress. The customer advised that they are scheduled for a repair on Friday. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you.

Thank you for allowing Samsung the opportunity to review you claim.A new service ticket has been processed for the evaluation of your tablet. Please note if there is physical/liquid damage present the product may be returned without repair.Please refer to Service Ticket # and use...

the UPS E-label provided.Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T210RZWYXAR. We have offered the customer a one-time free of charge repair accommodation. We apologize for any inconveniences and delays the customer may have experienced with this case. For...

further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]9. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Nothing was offered I want a refund as they promised they would not update my firmware from 4.4.4 to 5.0   which they did I told the man who I entered into a verbal contract with that if they were going to update my firmware  refund my money and cancel the order he assured me that no update would occur. My phone went to the with 4.4.4 on it and came back with 5.01.  Regards,
[redacted]