Samsung Electronics America Inc. Reviews (11685)
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Samsung Electronics America Inc. Rating
Description: Electronic Equipment & Supplies - Wholesale & Manufacturers, Photographic Equipment & Supplies - Wholesale & Manufacturing, Television Sys & Equipment - Closed Circuit, Auto Dealers - New Cars, Electronic Equipment & Supplies - Dealers, Shavers - Electric, Television & Radio Parts - Retail, Computers Hardware, Software & Services, Electronic Equipment & Suppliers - Service & Repair, Fulfillment Services
Address: 85 Challenger Rd Fl 7, Ridgefield Park, New Jersey, United States, 07660
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Samsung has contacted the customer regarding their concerns with their Television. Samsung Setup service to have a tech confirms the issue. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at...
[redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]How will I no when the box will be sent out? Is there a tracking number that can be sent? I would like documentation for EVERYTHING for now on because of the inconsistencies. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have not received the refund amount. While it is in fact being processed it has not been issued to me at this time. Once the refund is dispersed then the complaint will be resolved.
Regards,
[redacted]
Samsung has contacted [redacted] regarding the customer’s concerns. As per [redacted], we can see that a 5 month subscription for [redacted] was sent via code on 6/22. The code has...
not expired. Per the terms and conditions, the codes only work on new [redacted] accounts. If the account is pre-existing, the code will not work. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you
Complaint: [redacted]
I am rejecting this response because: although I was provided with the $100 credit, I was told that the samsung level one wireless headphones was no longer available. Upon checking the samsung.com website, I found the headset to be avilable for purchase. Either I am given the samsung level one headphones or I am given a different set of headphones would be great.
Regards,
[redacted]
Samsung has contacted Prizelogic regarding their concerns. As per Prizelogic, the consumer has two rebate submissions. The first submission from February was fulfilled on 2/25 and shipped to the address provided during registration. Her second submission is currently preparing for shipment. We have...
communicated with her via our customer support, where she asked for a status update and we provided her with the status checking link. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you
Samsung has contacted E-Commerce regarding the customer’s concerns. As per E-Commerce, the customer has been provided a promotional code so he may purchase the product at the original advertised price. We apologize for any inconveniences and delays the customer may have experienced with this...
case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you
According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN55FH6200FXZA. We have approved an exchange for the customer. We also advised that Best Buy will contact the customer to complete exchange. We apologize for any inconveniences and delays the customer...
may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]9. Thank you.
Samsung has reviewed Ms. [redacted] claim in regards to her washer. Our system shows a refund in the amount of $764.10; reference Txt# [redacted] was submitted on 4/27/17 for the unit due to no coverage. Ms. [redacted] was advised hold onto the unit and to not dispose of it...
until all required paperwork has been received by Samsung. Ms. [redacted] was also advised that she is responsible for disposal after the refund has been approved and all documentation is received. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you
Upon further review of Mr. [redacted] complaint, our system shows he was informed him that Samsung had determined that the package he sent the Gear 360 camera in for repair, arrived at the service center empty. The notes show that upon opening the package, it only consisted of bubble wrap and paper. Base on this information, regrettably no accommodations can be provided for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.
Samsung has contacted the customer to address their concerns regarding their Samsung Monitor. We have advised to the customer that we will honor the out of warranty exchange. We explained that our exchange department will contact him to charge the fee of $150.00 for the exchange unit. The customer...
understood and accepted the resolution. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]3. Thank you.
Upon further review of Dr. [redacted] complaint, our system shows the agent who handled the complaint contacted her today, 9/07/17 and requested the work orders of the repair company she used in order to make a determination if the company is a Samsung authorized servicer. Once investigated, the agent will contact Dr. [redacted] with a final resolution on whether Samsung will reimburse her for the repair as an accommodation. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.
Samsung has contacted the customer to address their concerns regarding their Samsung Microwave Oven. As an accommodation we offered to set up service with a different service center. The customer has accepted. We apologize for any inconveniences and delays the customer may have experienced with...
this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you
Samsung has reviewed Mr. [redacted] complaint in regards to his range. Our system shows the agent assigned to the complaint made several attempts to contact Mr. [redacted] by phone but was unsuccessful (voicemail box full) in reaching him. The agent followed the calls with emails to...
Mr. [redacted] providing him the service ticket; reference Txt# [redacted] for the repair. In addition, the agent also provided Mr. [redacted] with the ASC (Home Services Network) assigned to service his range, advising him to contact the scheduler to set up a date to schedule the repair. Up to date, Mr. [redacted] has not responded to the agents’ email or contacted the scheduler to set up service for the unit. On 8/31/17, a Service Cancelled e-mail was sent to Mr. [redacted] email on file informing him that service was cancelled. Please have Mr. [redacted] contact Samsung customer care if he would like to set up service again for the unit. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.
Samsung has reviewed Mr. [redacted] claim in regards to his Galaxy Note 4 phone. Our system shows the agent handling the claim submitted a service request; reference Txt# [redacted] on 7/07/17 to send in the device for repair. A UPS E-label; reference UPS tracking #...
[redacted] was sent to Mr. [redacted] email on file to send in the device for service. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Samsung has contacted the customer to address their concerns regarding their Samsung Oven. We have offered the customer a one-time free of charge repair accommodation. The customer has accepted and we have set up repair service for her. We apologize for any inconveniences and delays the customer may...
have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]6. Thank you.
Samsung has contacted the customer regarding their concerns with their dishwasher. The agent reached out to Mr. [redacted] regarding the repair that took place on 02/08. ...
She was inquiring if the unit has been repaired successfully. We are waiting on the customers response. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case[redacted]. Thank you
Complaint: [redacted]
I am rejecting this response because:
The fact that they lost the records of the first 2 attempts (in 2011) to repair the problem and the fact that I called them after the repair in May 2012 to say that the problem had NOT been fixed have never been adequately addressed. They seem to have deleted records or to have them listed incorrectly in their system.
Samsung has consistently been unable or unwilling to honor their warranty.
Regards,
[redacted]
Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty service. Samsung as a courtesy will evaluate your product and determine the appropriate resolution to this issue. Please take advantage of the free shipping...
instrument provided for the return of your product. Samsung has provided product replacement as a courtesy. Please contact Samsung at ###-###-#### for all service related inquires. Thank youTell us why here...