Samsung Electronics America Inc.

Complaint: [redacted]
I am rejecting this response because:
As requested - please provide some compensation; so that I can withdraw my complaint.Why I am asking the compensation is, your suggested process has below tasks involved which also costs me and Samsung money.  1. I need to call the Handyman to remove the TV from Wall mount ($100-)2. Pack the TV (involves atleast 1 hour of work).3. Order the new TV (I will lose the 10% rewards from my Credit Card for this purchase; also, there is no guarantee of price match.  Cost involved is: $200 approximately).4. Call the Handyman to install the new TV once it is delivered.  ($100-)So, if you can provide me the compensation of $400; there will be no mess about it.  And I will be a very happy customer. Thanks,
[redacted]

Samsung has contacted Prizelogic regarding the customer’s concerns. As per Prizelogic, the customer registered for the promotion but never submitted his information. An agent will be reaching out to the customer for his information. We apologize for any inconveniences and delays the customer may...

have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Mrs. [redacted] claim in regards to her dryer.  Our system shows the agent handling the claim made many attempts to discuss about free of charge repair procedure, but failed to reach.  On 08/21/2017, Mrs. [redacted] was reached and told our agent that the dryer has been already repaired, but wants to be reimbursed for the amount. Our agent asked bill of sale for repair cost in order to verify the amount. We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has reviewed Mr. [redacted] complaint in regards to his televison.  Our system shows the agent handling the complaint made several attempts to contact Mr. [redacted] by phone (leaving voice messages) but has been unsuccessful in reaching him.  Please have Mr....

[redacted] return the agents’ phone call at his earliest convenience if he still needs assistance with the claim.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has reviewed Mr. [redacted] claim in regards to his washer.  Our system shows the agent handling his claim called him on 3/27/14 but he was not able to speak because he was overseas.  He told the agent he would call them back upon his return.  As of 4/07/17, Mr. [redacted] has not...

contacted the agent to discuss the claim further.  Please have Mr. [redacted] contact the agent if he is still in need of assistance with the claim. We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has reviewed Mr. [redacted]’s claim in regards to his television.  Our system shows the agent who handled the claim spoke with Mr. [redacted] on 5/11/17 and advised him that Samsung’s warranty does not cover infestation.  Mr. [redacted] told the agent he only had one (1) bug in the unit...

and wanted someone to come out and look at it.  The agent submitted a request for service; reference Txt# [redacted] for a technician to look at the unit.  An ASC agent will be contacting Mr. [redacted] to schedule the repair.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has reviewed Mr. [redacted] claim in regards to the $200 gift card.  Our system shows an E-Commerce agent sent the below email.Dear Mr. [redacted]:I have received your complaint and reviewed your Samsung.com order. In the terms and conditions, it states that you can opt out to receive a...

$200 eCertificate redeemable on Samsung.com, if your did not receive your $200 [redacted] card within 2-3 weeks. I have attached a copy of the terms and conditions for you. I apologize for any inconvenience this may have caused you. If you have further questions or concerns, please email me back. Thank you for choosing Samsung and have a great day!Please have Mr. [redacted] reply to the agents email for further assistance. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Complaint: [redacted]
I am rejecting this response because:  As they said they will only refund $23.34 for the payment that I made, but I need $50 eCertificate which is half amount of $100 that I spent as well for the purchase
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I ordered the TV on 12/3/16.  As of today, 1/14/17, I still don't have a TV.  I haven't even gotten the refund yet, which means I can't even order a new one yet.  Although Samsung has stated that they provide return paperwork in 3-5 business days, it was actually 15 days before I got the return paperwork.  It should not be acceptable for a business to treat their customers this way.  If I had purchased the TV from a store, I would have a new TV by now.  They should have to honor the purchase of a new TV and not require their customers to wait 2 months to get the merchandise.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted]. Samsung explained to the customer that our product support team has determined that the damage to her unit has been determined to be concealed damage. Samsung warranty outlines that...

any type of damage is not covered. Samsung understand that Ms. [redacted] would like to have the unit repaired or replaced free of charge, unfortunately we will not be able to accommodate her request. In such matters as this Samsung recommends contacting the customer’s place of purchase. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted].

Complaint: [redacted]
I am rejecting this response because:I did not ask for a return.  I asked for a REPLACEMENT. Since I bought this phone brand new and I dont expect it to send in for repair and it will take weeks before I can get my phone back.  This sporadic green veritcal line appears on a new product is not acceptable and I am still waiting for a  answer from Samsung to replace my phone since I bought a defected product.  
Regards,
[redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung television. Research shows this unit’s original 12 month warranty expired on or about 02/2012 based on the information currently on file. Respectfully, due to the length of time the unit has been out of warranty,...

there are no accommodations available. Repair needs and costs are the responsibility of the owner once the limited manufacturer’s warranty expires. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]1.  Thank you.

Our files indicate that the customer’s request regarding her refrigerator has been reviewed an additional time per customer rebuttal request. We have offered the customer a refund. The customer has agreed to our accommodation offer. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted]1.  Thank you.

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted]. Based off of our customer service records, we have scheduled a repair service for the customer on 10/3/2014. The technician went out and ordered parts to fix unit at an installation date...

of 10/13/2014. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted].  Thank you.

Samsung has contacted the customer to address their concerns regarding their Samsung Refrigerator. The data from the on-site visit has been reviewed once again by our product specialist and it has been confirmed that the damage to the unit and its internal tubing is a result of environmental...

factors, not product defect. The condition of the tubing within the unit indicates a high level of sulfur in the air. Sulfur can be release into the air in many ways but the most typical are, ‘off gassing’ from Chinese drywall or the home is situation near a mine. While Samsung cannot determine the cause of the condition, it is not indicative of defect in the product or its manufacturing. Samsung apologizes for any inconveniences in this situation but respectfully warranty coverage is not available for this type of issue. With this being said, we are unable to honor the customer’s requests for an exchange. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]4.  Thank you.

Thank you for giving Samsung an opportunity to respond to your concerns.  While we would like to confirm that yes, the device has been tested and received an IP ([redacted]) rating of [redacted] which means that it is protected against dust intrusion and capable of withstanding water...

immersion of between 15 cm to one meter for 30 minutes; the specifications also note, covers must be tightly closed to withstand these tastings’.  If the battery cover came off the unit when it came into contact with liquid it may not hold to these standards.  Please be advised the handset is water resistant, and not water proof. Based on the incident described, and review of the damage to the device the handset does not qualify for warranty repair/replacement extended by Samsung, which is why the unit was returned unrepaired. If you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing.  In some cases, they may send out a replacement phone and the defective phone is sent back to them in return. For more details on a possible exchange, please contact your Service Provider. We do apologize for any inconvenience this may have caused.

We are contacting you in efforts to retrieve your unit for evaluation. 
In order to provide...

a resolution Samsung will need to evaluate your products.  We will need to request a UPS E-label be sent to your email address for shipment of the device to Samsung.  You will need to place the phone, battery and charger in the box and drop off the package at your nearest UPS location (not a drop box) for shipment. 
Please remove any SIM, SD card or additional accessories used with the handset prior to shipment.  Please also note, the unit may have to undergo a software reflash during evaluation which will result in a loss of data if it has not already been backed up to external source.
Upon receipt of the handset we will begin evaluation and provide repair or replacement under the Samsung Standard Limited Warranty, or contact you if additional information is required.  Turnaround time for evaluation and resolution to be provided is typically 5-7 business days upon receipt of all products.  If you are in need of a device during this time we would suggest contacting your local carrier for possible loaner availability.
If you can please confirm your physical mailing address we will have the RMA processed on your behalf.

Samsung has reviewed [redacted] complaint in regards to her phone case.  Our system shows the agent assigned to the claim contacted [redacted] to discuss the case.  The agent offered [redacted] a gift card in the amount of $69.99; reference [redacted] so she would be able to purchase...

a replacement case.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Complaint: [redacted]
I am rejecting this response because:
Once again, one of the phones is shattered and you are unable to see what you are doing. I am not sending my phones in with private information on them. I will never deal with Samsung again and I will make sure my friends and family are aware of how they will be treated if they buy Samsung products and something is wrong with them .
Regards,
[redacted]