Samsung Electronics America Inc.

Samsung has made attempts to contact the customer via email; unfortunately the customer has not been available. Please have the customer contact us at
href="mailto:[email protected]">[redacted] with the purchase receipt so that we may assist.  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted].  Thank you

Samsung appliances are a rip off. They do not last long. I have a Samsung dryer that I purchased from [redacted] that stopped drying my clothes after I had it for only 6 months. Samsung couldn't find anyone in the [redacted] area to fix it so they had A&E to come out and service it. It took two months to try to fix the dryer so they ended up replacing it. In the mean time, I had to wash at home and go to the laundry mat to dry clothes for a family of 4. This happened during baseball season which means I had to go to the laundry mat everyday to try uniforms so my children items were clean. Samsung did not reimburse me for any added expenses. I bought a Samsung microwave and it stopped working. I couldn't find my receipt and Lowes couldn't find it in my purchase history since it had been over 6 months. I called to get it repaired and was told it was be cheaper to buy a brand new microwave. Samsung makes products that look good but do not last a long time. I also noticed that most of there parts are made in other country's such as China. Samsung need to make better products for consumer and seek contractors in all areas to fix broken appliances so consumers who not be inconvenienced.

Upon further review of the customer’s review, the customer placed an order for Samsung level on wireless in black sapphire on 11/30/2016 and is no longer available for purchase directly from Samsung at this time. The product is available in white on the Samsung.com website; the customer has been informed the product is available in white. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer regarding their refrigerator. Unfortunately, there will be no accommodations as the customer had been granted a free of charge accommodation on the unit previously. Any repair cost would be the customer’s responsibility as the unit is out of warranty. We...

apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

Samsung has contacted the customer regarding their television. The customer has been offered a refund and has accepted under transaction #

face="Calibri"> [redacted]. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Upon further review of [redacted] complaint, E-Commerce has advised that a new promo code for $100.00 discount has been issued.  Due to the Revdex.com being a public forum, an E-Commerce agent will email [redacted] directly with the promo code.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

We appreciate your correspondence and allowing Samsung the opportunity to review your claim The electronics business model is predicated upon cutting-edge research and continued innovative development. Today's access to the ever changing technology landscape is predicated on an infinite loop of...

continuous improvement that stimulates innovation. Please note, software updates for phones using the Android operating system are manufactured and approved for by each individual service provider, and distributed by the service provider, such as Verizon, T-Mobile, Sprint or AT&T.  Once downloaded, these updates cannot be reversed.    When clicking the Samsung Pay Icon it informs the user you must download and install the Samsung Pay App.  Until you have personally accepted the option to “Install” the Samsung Pay App once it is available on your device, the application cannot be used, and you would only see the Applications Icon. Once the application is install the capability to remove an imbedded application is not available. Third Party applications are the only downloaded applications that can be removed from a product.  The best option would be not to use the application if it is not wanted.  Thank you

Samsung has contacted the customer regarding their Refrigerator. A Samsung Representative has explained that the customer is OOW and will be responsible for the repairs. We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have customer...

contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted]. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. If the service provider is unable to provide assistance under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung to receive warranty...

service.  We must have the opportunity to directly evaluate the product, determine the cause of issue and provide resolution accordingly. If Samsung has not, or did not, have the opportunity to review the product in order to determine a resolution we cannot warrant any compensation for charges applied by the service provider. For reimbursement of carrier charges contact would need to be made the provider directly. Thank you

Samsung has reviewed Ms. [redacted] complaint in regards to her washer.  Our system shows the agent who handled the complaint submitted another service request; reference Txt# [redacted] on 8/14/17 for a different ASC to service the unit.  As of 8/18/17, service on the unit was...

completed.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has contacted the customer to address their concerns regarding their Samsung Refrigerator. We have offered the customer a buyback (refund). The customer has accepted and we advised that our refund department will contact her with further instructions. We apologize for any inconveniences and...

delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]1.  Thank you.

Samsung has reviewed Mrs. [redacted] claim in regards to her dishwasher.  The agent handling her claim made attempts to contact her on phone numbers ###-###-#### and ###-###-#### on 3/08/17 but there was no answer.  The agent left voice messages on both lines to contact them directly to further discuss her claim.  Mrs. [redacted] may also reach the agent by email at [redacted]; reference Txt # [redacted] for further assistance.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr. [redacted] claim in regards to the free GearFit 2 promotion.  Upon further review, Mr. [redacted] purchased a blue coral device.  The IMEIs for this color model are not included in our list of eligible IMEI’s for the promotion.  Due to the misunderstanding, Samsung is making an exception and the PrizeLogic team has approved the submission for Mr. [redacted] to receive the device.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their concerns with their dishwasher.  Samsung will be covering the parts for the repair. Ms. [redacted] stated she is scheduled for Wednesday and contact the agent that is assisting her. We will await her reply.   We apologize for any...

inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case#[redacted]1.  Thank you

Samsung has contacted the customer regarding their concerns with their Refrigerator.  Samsung has offered to cover the parts for the repair and the customer will be responsible for the labor. The customer has been set up for repair on March 29th.We apologize for any inconveniences and delays...

the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Samsung refunded the whole amount. Case is closed. Thanks!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Samsung telecommunications division has contacted Mr. [redacted] regarding his concerns about his device.  Mr. [redacted] states that he came back home and had received the phone back and the phone was working and when he got up the next morning when he made a call the speakers were muffled, states that it sounds like a plastic bag is over the phone or under water. Mr. [redacted] states that this is the 2nd repair that he has had on the device.   The agent advised him that she would be able to set it up for repair and have the speakers replaced but the device would have to be deemed as defective. States that he could not go without a phone again. Apologized and informed him that she could send [redacted] label and have the repair expedited and then [redacted] back to him. Mr. [redacted] states that he wants to have the device replaced and not wanting a repair. Apologized and informed him that we have a service base warranty and if the item is deemed as defective we could move forward with a replacement. Mr. [redacted] declined the FOC repair for the speakers.  Mr. [redacted] wanted to know if there was a walk in location he could go to, wanted to know if he could go to [redacted] she informed him that [redacted] could not do the repair but [redacted] could do the repair and they process warranty information for him.

Complaint: [redacted]
I am rejecting this response because:Once again here we go with more lies and excuses from Samsung. My phone was kept in a heavy duty otterbox case.This phone was removed from the case, cleaned with rubbing alcohol, and every square inch of this phone was inspected by me for dents and scratches because I was informed by your Samsung employee that if there is any visible damage to the case they will not repair the cracked LED screen under warranty. Your worthless Samsung employee was informed right up front by me that the screen had a crack at the top left of the LED and at this point she should have known right away that a cracked LED screen would void the warranty and it WOULD NOT be repaired for free. Your Samsung employee was totally incompetent like every other Samsung representative I have dealt with and they misinformed me and advised me that even though the screen was cracked as long as there was no physical damage to the case the repair would be covered for free under the warranty repair program. Samsung loves to sit on their high throne and not admit fault. You mean to tell me that you are more skilled at inspecting the outside of a phone than me? I inspected every aspect of my phone and aside from the cracked screen there was not a single scratch, dent or crack on the back case of my phone. Not one single blemish. The outside of my case was in new condition. I keep my phones in a heavy duty case and I take very great care of my phones because they are expensive to replace and are made very delicate and made to break if you drop it one time. By the way my screen cracked while it was in my pocket. The device was never dropped. Why did your Samsung repair center representative inform me that there was a defect discovered in the rear of the case???? Pull the call log recordings and review all of my calls to Samsung and get to the truth. You hide behind lies and excuses. PULL THE CALL LOGS PLEASE!!!!!. You will see a trail of your customer being totally misinformed about every aspect of this process. It was your Samsung representative in the repair center that dropped, abused, and damaged the rear case of my phone. there was never, ever a single dent, crack or scratch anywhere on my device when I shipped it to your worthless repair center. Your executive relations team tried to blame the added damage to my phone on the [redacted]. Pull the call logs from that conversation on Wednesday 9/14/16. Pull all of the call logs and get to the real truth. Stop making excuses and lying to consumers that drive your business by purchasing billions of dollars of Samsung products. I will not go away. Your repair center damaged my phone and now Samsung will not admit fault. Shame on Samsung for biting the hand that feeds you. I wouldn't purchase a pack of gum if it had the Samsung name on it. You do not take responsibility for mistakes you make and you do not back your products. In fact Samsung sweeps problems under that carpet and does not admit fault. It was Samsung that has inconvenienced me time and time again and it was Samsung that has treated me, a loyal customer, like garbage. Samsung damaged the rear case of my phone and it was Samsung that abused my phone. End of story. Own up to your mistakes Samsung I will not go away!!!
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My only issue is they didn't provide a new 1 year warranty with the new dryer  drum that was installed which tells me they don't have faith in their own product and expect it to fail due to their poor workmanship/defect. I will never purchase a Samsung/Dryer again.
Regards,
[redacted]