Samsung Electronics America Inc.

Samsung has contacted Prizelogic regarding the customer’s concerns. As per Prizelogic, the consumer’s receipt did not show an eligible location code to be qualified to receive the S2, therefore the gift they were sent it was they were eligible for. We apologize for any inconveniences and delays the...

customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Ms. [redacted] claim in regards to unlocking her phone.  Our system shows Ms. [redacted] has been working with both Samsung and [redacted] in trying to resolve unlocking the device to be able to use it internationally.  We apologize for any inconveniences and...

delays the customer may have experienced with this case. Thank you

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review.  However in Ms. [redacted] case, she was advised to send in the device for evaluation to determine if it was physically damaged or defective which she declined.  No further accommodations will be made for this claim other than having the device evaluated to determine whether it is defective or physically damaged.  Please have Ms. [redacted] contact the agent if she would like to proceed with service at this time.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their concerns with their unit. As per notes on file the unit has been repaired. Due to that there will be no accommodation for an exchange at this time.   We apologize for any inconveniences and delays the customer may have experienced with...

this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case[redacted].  Thank you

Samsung has contacted the customer regarding their washer. The customer has submitted an estimate of damage and images. The claim has been forward to the carrier due to the estimate amount. We apologize for any inconveniences and delays the customer may have experienced with this case.  For...

further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

We apologize for your inconvenience. Customer was reched out by our agent and advised that it is not affected by a recall. Also, in order for us to schedule a service, we need model and serial number as informed to the customer. Please provide model and serial number from your unit and the issue...

that you are experiencing so that we may better assist to [redacted]  regarding the ticket # [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Also you could reach us at [redacted].  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF32FMQDBSR/AA. Samsung has offered the customer an exchange. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer...

contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]5.  Thank you.

[I was contacted by Prizelogic and I did receive the Samsung Gear VR and the free Oculus Content. When I submitted my complaint, I did not think it would be resolved or that anything would happen, but Samsung did make it right, and I really appreciate that. Thank you for your help!

I am rejecting this response because:
When there is a known issue like the capacitor problem as acknowledged by Samsung, it is like a Lemon and they have to fix it irrespective of warranty period. If they had sent me a communication regarding this problem, I would have got it fixed before 2013. I am looking for just the repair of my television not any damages for not being able to use it. I will accept if they agree for a repair at no cost to me.

Samsung has contacted the customer to address their concerns regarding their Samsung Television. We have advised to the customer that we are unable to offer any accommodations due to the determination of the damage to her unit as being physical/concealed damage. We explained that Samsung’s limited...

manufacturer’s warranty does not cover this type of damage and the repair costs would be the customer’s responsibility. We suggested for the customer to contact their retailer. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]4. Thank you.

Complaint: [redacted]
I am rejecting this response because:I have been waiting since the first week of January to receive compensation for the damages! I still have not received any compensation or confirmation that the check is in the mail. Waiting 6 months for compensation to repair damages caused directly by Samsung's product is completely unacceptable! I will never purchase a Samsung product as long as I live! They do not care about their customers time or concerns!
Regards,
[redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung television. Samsung has completed all legal requirements associated with the referenced Capacitor Settlement in September 2013. Respectfully, at this time, the unit is beyond the original warranty terms and...

any other repair accommodations. Once again, we apologize for any inconveniences in that matter but Samsung will not be honoring the customer’s request for an exchange nor repair. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]1.  Thank you.

Complaint: [redacted]
I am rejecting this response because we still have not received the refund or eta on refund from samsung and it now the 15th of February.  This refund should be overnighted to us due to inconvience
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Samsung should own their mistakes as does any company when they make them.  There is no question this was a pricing mistake but does not deter the fact that it happened and the transactions were submitted, acknowledged, and confirmed.
Regards,
[redacted]

There is documented information regarding the manufacturer faults of my model and others relative to the same problem. They have known this problem since 2005 and continued to sell the product through its distribution chains. They did not refer to the product having any recalls or challenges until I inquired about the Class Action Suit against them. Furthermore, The product is only 5 years old and 4 years out of the actual warranty with exception to the compressor which has a 5 year warranty. If need to resolve this outside of Samsungs non-compliance to their customer base, then it is in my right to pursue being part of the class action suit.

Samsung has reviewed Mr. [redacted] claim in regards to his refund.  Our system shows the original check (submitted on 12/05/16) was mailed however Mr. [redacted] stated he did not receive it.  A Samsung agent spoke with Mr. [redacted] on 3/16/17 and advised that since the check was not cashed, another...

check would be reissued in its place.  The agent submitted a request have the check reissued for the device.  Once the refund had been processed and issued, please allow for 7-14 business days after the check has been mailed to receive it.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed [redacted] complaint in regards to his phone.  Our system shows the agent assigned to the claim spoke with [redacted] on 1/29/18 to discuss the case.  The agent apologized to [redacted] for not being provided satisfactory troubleshooting for the devise. ...

The agent advised [redacted] that he could either be set up for service to ship the device in for repair, or he can utilize a local walk in center in his area for assistance.  [redacted] decided that he will utilize the walk in center to see if the software issue he is experiencing can be resolved. The agent provided [redacted] with the address for a Samsung [redacted] location in his area.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has contacted Prizelogic regarding the customer’s concerns. As per Prizelogic, the consumer has had a replacement order placed for the S2. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer...

contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

Samsung has contacted the customer regarding their television. We apologized for the refund delay and resubmitted the customer’s refund claim. The customer has...

been set up for a refund under transaction # [redacted]. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Television. We have advised to the customer that based on the model code and serial number provided the television’s 12-month manufactures Limited Warranty lapsed on or about 01/2014. Respectfully, once beyond this...

date any service/repair required for the unit would be the responsibility of the consumer. Once again we apologize for the needed repair service but Samsung will not be honoring the customer’s request for a replacement at this time. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]6. Thank you.