Samsung Electronics America Inc.

Samsung has contacted Prizelogic regarding their concerns. As per Prizelogic,
"Arial","sans-serif"">the customer qualified for this rebate, the customer will be contacted and manually added to receive the rebate. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], but quite not find that this resolution is satisfactory to me until the Gear 2 is shipped successfully with the shipping label. 
Regards,
[redacted]

Samsung has contacted [redacted] regarding their concerns. As per [redacted], the customer order number [redacted] for the Fast Charge Wireless Charging Pad, Black sapphire was delivered on 5/16/2016 and 5/27/2016. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer regarding their concerns with their Refrigerator. Samsung has setup service for repair and customer will be contacted regarding appointment. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries,...

please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

Our files indicate that the customer’s complaint regarding Model # [redacted] has been reviewed an additional time per customer’s rebuttal request. Based on the information we have in our system we will have to reiterate our decision that we made previously. Upon review the picture(s) provided, the impact point is considered cosmetic/physical damage which is not covered under warranty. The customer admitted that while driving his vehicle hit a bump and the unit bounced. We have attached a picture of the damages on the unit for your reference. Unfortunately, Samsung will not accommodate the customer’s request for a refund or replacement.  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted].  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Samsung has attempted to contact the customer to address their concerns regarding their Samsung purchase but with no success. We left a few messages for a phone call back but have not received one yet. If you speak with the customer, please ask the customer to contact us at the number provided...

below and ask for the E-Commerce department. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday.  Thank you.

Samsung has contacted the customer to address their concerns regarding their Samsung refrigerator. We have agreed to reimburse the customer for the charged diagnosis fee. The customer should receive their refund in approximately 3-5 business days. We apologize for any inconveniences and...

delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]0.  Thank you.

Samsung understands the concern, and need for repair of your product. You are welcome to have the phone shipped to Samsung for evaluation at no charge, however, if the phone is...

found to have physical damage you would be contacted to payment. If contact is made a decision can be made at that time to proceed with payment, or have the unit returned unrepaired.As you may have been informed physical damage is not covered under the Samsung Standard Limited Warranty as we cannot speculate how damage occurred.
To proceed with evaluation please contact Samsung Support at ###-###-#### to arrange a Service Ticket.

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SCX-3405FW/XAA.  Customer has confirmed that unit was shipped in for repairs. Samsung has advised to the customer that the unit is repaired and is currently being shipped back to them. We...

apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]7.  Thank you.

Under the coverage section of the Samsung Standard Limited Warranty we must advise that physical damage is not covered.  However, before Samsung can make any determination regarding this matter the phone must be shipped to Samsung's repair facility for evaluation.No determination regarding...

repair can be made until the phone is examined. Once examined an update can be provided. To proceed with evaluation please utilize the UPS E-label already emailed to [redacted]Thank you

Complaint: [redacted]
I am rejecting this response because:
I was not notified about the message shown in the screen capture. Although I was contacted by [redacted], I have not received the Gear 2 yet. Therefore, the complaint has not been resolved.    Thanks, [redacted]
Regards,
[redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T530NYKAXAR. We understand from the customer claim that the unit has not met his expectations and that he wishes to remove unwanted software from the unit. Respectfully, Samsung will not provide...

administration rights to the unit or help “root” the unit in more common terms to allow changes to the original operation system as this will void our limited manufacturer’s warranty. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]4.  Thank you.

Samsung has reviewed Mr. [redacted] complaint in regards to being charged $125.00 for the Trade-in promotion.  Our system shows E-Commerce is currently reviewing this matter and an agent will be in contact with Mr. [redacted] via email once a resolution has been reached on the claim.  Thank...

you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Upon further review of the customer’s file, we have provided the customer with a $25.00 [redacted] gift card sent today UPS 2nd day with tracking # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Upon further review of Ms. [redacted] complaint, our system shows the agent assigned to the claim submitted an exchange request; reference Txt# [redacted] on 11/02/17 for the device.  The exchange request has been approved and is scheduled to be shipped out today, 11/03/17 to the address on file.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung needs to stick to electronics. Wish I had read customer reviews from [redacted] before purchasing. They list 167 complaints on their ranges alone and rate them one star overall. On October 15, 2015, we replaced a perfectly good stove top that we had for over 10 years because the oven was broken. We were quite excited to have a working oven, but were quickly disappointed as our new oven was not heating properly. Additionally, the keys on the display were hard to push, the fast boil feature does not work, and the stove top is starting to show signs of cracking from heat (something many consumers are complaining about). A technician had to replace the display, the main board and two probes on a six month old stove . He was not able to resolve the fast boil and sent pictures to Samsung Product Review on the glass top. Samsung claims it's esthetic and won't approve the replacement. The repair company needs to replace the stove top in order to repair the boil feature and even though it's been escalated twice, they open a ticket and cancel it the next day. They want us to pay for the glass top on our brand new stove in order to fix the fast boil. I have never heard of such a thing! Our range is less than six months old and already has caused more issues than any of our other appliances that are over 10 years old. I suggest Best Buy and other retailers take them off the floor. I forecast that Samsung is a range away from a class action law suit.

Samsung has contacted Prizelogic regarding the customer’s concerns. As per Prizelogic, the customer has been sent a $100 e-certificate and will receive a check value of Netflix. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further...

inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Got response from Samsung and accept their response.  So would like to close the case.  Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Samsung spoke with Mr. [redacted] and advised him to submit an itemized food list for review. Upon reviewing the food list, Samsung will advise Mr. [redacted] if food compensation can be granted.  The refrigerator in the initial complaint, reference Txt # [redacted] has been exchanged.  We...

apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you