Samsung Electronics America Inc.

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.We have confirmed there was no LCD damage, however, the charging cradle was damaged. This accessory will be replaced at no cost to the consumer.Thank you

Samsung has attempted to contact the customer to address their concerns regarding their Samsung Television however we were unable to reach him. The customer’s email address has been returned as undeliverable and we also do not have a telephone number. We need additional information from the customer...

to fully evaluate this complaint and updated contact information. We also need the unit’s serial number and current firmware version. If you speak with the customer, please ask him to contact us directly at the number provided below. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]  Thank you.

Dear Mr. [redacted],
Thank you for contacting Samsung Electronics of America. Your feedback is important to us as it allows us to better understand how we can improve our and your customer service experience.
We have received your letter regarding your Samsung Washer and we appreciate the...

opportunity to respond. We apologize for any inconvenience you have experienced. We were unable to locate any previous communication with our customer service with the information you have provided.
Please provide your customer service ticket reference number, model and serial number so that we may better help you. We understand your frustration and apologize for delay and look forward to helping you.
 
 
Regards,
Samsung Electronics America, Inc.
[redacted]
Ridgefield Park, NJ 07660
 
                                        ...⇄ [redacted] (###-###-####)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Samsung, finally acknowledged that they received my "proof of purchase" for my headphones and sent me (3) three Visa Gift Cards totalling $110 which covered the cost of what I originally spent.
I think it is unfortunate that I had to contact Revdex.com in order for me to get this issue resolved after months of correspondence with numerous Samsung customer service reps.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer regarding their dryer. The customer has been requested to submit their purchase receipt in order to process a refund. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have...

customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday refer to case[redacted]. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as it gets remedied in a timely manner.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I'll add that this was not an easy process to deal with Samsung.
Regards,
[redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung Microwave, Refrigerator and Oven. We spoke to the customer and confirmed that the refrigerator has been repaired. We explained that the bubbles on the cooktop are considered cosmetic damage and is not covered...

under our limited manufacturer’s warranty. The customer requested a refund on all three appliances as he was not satisfied with the quality of the product. We respectfully advised that Samsung will not be able to honor his request for a refund on all three appliances however due to the delay of service with the microwave Samsung will be happy to buyback (refund) the microwave as a courtesy. We asked for the customer to please forward to us a copy of his purchase receipt for further review. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at 888-[redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you.

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.
We do apologize for any trouble in returning your Gear VR.  Your correspondence has been forwarded the appropriate parties for review and direct follow up.
Please...

allow 24-72 business hours for contact.
Thank you

Complaint: [redacted]
I am rejecting this response because:  The only time Samsung has contacted me was back in 12/2016.  I haven't heard from them since then.  The only thing they sent was a  Label Application Guide to put on the washing machine.  They also been trying to sell me their protection plan which is too expensive.  Im still asking for full refund from them for both washing and dryer machines which is $ 2315.05 and I wont except anything else.
Regards,
[redacted]

Samsung has reviewed Ms. [redacted]’ complaint in regards to her Samsung.com order.  Our system shows that E-Commerce is actively investigating this matter and will be in contact with Ms. [redacted] once the investigation has concluded.  Thank you for being a valued Samsung...

customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has reviewed Ms. [redacted]’s complaint in regards to repair costs for her refrigerator.  Our system shows that the agent who handled her complaint contacted her on 8/11/17 to discuss the claim.  Ms. [redacted] verified that Samsung provided her a one-time courtesy FOC repair for the...

unit when it was OOW (Out of warranty) back in 2016. The agent advised Ms. [redacted] that due to her unit being OOW, Samsung will not be able to reimburse her for the OOW cost of the repairs she incurred for the repair services rendered.  Based on this information, regrettably no accommodations can be made for this claim.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has contacted the customer to address their concerns regarding their refrigerator[redacted] was offered a refund in which she has accepted. The refund has been submitted and approved and we are awaiting documentation from the customer to complete the process.   We apologize for...

any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]  Thank you

Upon further reviewed of Mr. [redacted] complaint, our system shows that the tablet was sent to him at an access point which he stated he would pick it up due to his situation with UPS but he failed to do so.  As previously stated, Mr. [redacted] had an altercation with a UPS driver and the decision was made by UPS that they will no longer deliver to his home.  Mr. [redacted] requested that Samsung pay to have it sent to him via FedEx or USPS and was informed that if he could not pick up the tablet at the access point provided to him, he would need to pay to have his tablet shipped back to him as Samsung only uses UPS for our shipping service.  As previously advised, please have Mr. [redacted] provide the service center with a pre-paid shipping label for a carrier of his choice in order to have his device shipped to him in a timely manner.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Upon further review of Ms. [redacted] complaint, our system shows the agent assigned to the claim spoke with her today, 11/10/17 to inform her that the unit has been deemed defective.  The agent offered Ms. [redacted] the option for an exchange or a refund for the unit.  Ms. [redacted] opted for a refund and the agent submitted a refund request in the amount of $621.86; reference [redacted] for the unit.  The agent advised Ms. [redacted] to hold on to the unit until the refund process is complete.  In regards to food loss compensation, our system shows a compensation check in the amount of $200.00; reference Txt [redacted] was issued on 10/25/17 for food loss.  Please allow 7-10 business days after the check has been mailed to receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Upon further review of the customer’s file, the customer has submitted the estimate of their cabinets and we are in the process of processing their refund. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I have recieved the check , can we now dispence of the washer and is there anything we need to do to protect our self from future issues with this company ?

C
First of all, all of the commercials for your product show the phone being dropped above a foot and not breaking. The commercials and your ads also state that the phone is equivalent to a military issued phone. I have read numerous complaints on the Revdex.com regarding this same phone. On the ones that I have seen, you have authorized that the phone be fixed at Samsung's expense. Second of all,  you state to contact Samsung Support to send it off to be fixed. Do you mean that your company will pay for it to be fixed? I have numerous samsung products and I feel that this phone is not lived up to what was advertised. The phone fell out of my husband's pocket and fell merely a foot if that. You should not advertise that you can drop the phone and it not be broken, if that is not the case.

Upon further review of Mr. [redacted] complaint, Mr. [redacted] has been speaking with the office of the president.  Mr. [redacted] has been advised that Samsung will be proceeding with the repair and unstacking the units.  The service center has been notified of this.  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday refer to case# [redacted]. Thank you