Samsung Electronics America Inc.

I am rejecting this response because:First, the idea that a damaged camera lens would void the warranty for a power problem is unconscionable. That would be like a car company voiding the warranty on an engine because the vehicle had a cracked windshield. One thing has absolutely nothing to do with the other.Second, there could not have possibly been damage to the camera lens before it was shipped to Samsung because the tablet was enclosed in a drop proof case from the time I purchased it. Therefore any damage to the lens was either caused in shipping (as Samsung required that I remove all accessories, including the case before shipping), or while at the repair center. Judging from the attitude I have received from their customer service personnel, I have even entertained the notion that it was done intentionally in order to void the warranty.I expect that this tablet be either repaired or replaced at Samsung's expense under the warranty.
Regards, k

Complaint: [redacted]
I am rejecting this response because: Samsung, you should have several claims on file under my. And. First off you are spelling my last name incorrectly it's [redacted]. You will see an extensive conversation history under both my and my wife's name. Her name is [redacted] and mine is [redacted]! I had 3 ticket numbers for this range one is 
Ticket number [redacted].
Regards,
[redacted]

Samsung attempted to contact Ms. [redacted] today but was not able to reach her.  The agent handling her claim left her a voice message with their contact information and sent her an email as well.  Ms. [redacted] can reach the agent via at [redacted] for further assistance.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has attempted to contact the customer regarding their Smart phone. Unfortunately, we have not received a response back from the customer to address their concerns. Please have the customer contact us at [redacted] so we may assist. We apologize for any inconveniences and...

delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Samsung contacted Mr. [redacted] to inform him of his options of either an exchange rebate or the recall repair with the one year warranty.  Samsung sent Mr. [redacted] the rebate form to fill out and send back to us to begin processing.  Up to date, we have not received any documentation from...

Mr. [redacted] for the rebate or any further contact for the recall repair option.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Complaint: [redacted]
I am rejecting this response because:
 The tv was defective upon my purchase. The crack that I noticed had seemed to have gotten bigger as time progressed. I do believe that the damaged was there before I had purchased it. I feel that a full refund of my money would resolve this complaint. I hope to have this matter resolved immediately.
Regards,
[redacted]

Samsung has reviewed Mr. [redacted]’ claim in regards to his sound bar.  Our system shows the agent who handled the claim spoke with Mr. [redacted] on 6/08/17 and advised him that the BOS (Bill of sale) he provided shows that the unit is from an unauthorized internet reseller on [redacted].  In...

addition, it is documented that the unit is refurbished and holds no warranty with Samsung.  The agent advised Mr. [redacted] that since he declined to pay for the repair, the unit will be shipped back to him unrepaired.  Mr. [redacted] told the agent that he will send the sound bar back to the retailer.   No accommodations can be made for this claim at this time.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has reviewed [redacted] complaint in regards to his Samsung.com order.  E-Commerce has advised that with the information provided on the Revdex.com complaint, unfortunately they are not unable to locate [redacted] order.  An E-Commerce agent emailed [redacted] requesting...

his Samsung.com order number in order to further assist him with the case.  As of today, 12/18/17, the agent has not received a response from [redacted] with this information.  Please have [redacted] reply to the agent’s email at his earliest convenience in order to proceed with the claim.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has contacted E-Commerce regarding the customer’s concerns. As per E-Commerce, the customer has been contacted, approved return and shipping. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer...

contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.

Samsung has contacted the customer to address their concerns regarding their Samsung Television. We have advised to the customer that unfortunately due to the length of time the unit has been out of warranty, there are no accommodations available. We see that the customer states that they are having...

an issue with capacitors. Any obligation that we had in regards to the capacitor issue expired in September 2013. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]7.  Thank you.

Samsung has reviewed Mrs. [redacted] claim in regards to her Samsung.com order.  Our system shows Mrs. [redacted] refused the package from FedEx; reference return tracking number [redacted] containing the Galaxy S8 64GB ([redacted]) Orchid Gray phone. The returned package was received back at...

the Fulfillment Center on 5/4/17 and a refund was processed on 6/22/17 for the device.  An E-Commerce agent informed Mrs. [redacted] to allow 3-5 business days to see the funds reflected on the account. We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

I am rejecting this response because:In the beginning of October, I was advised by Samsung that I would receive a "code" within 24-48 hours, to order promotional items that were supposed to be included in my purchase of the Note 8, but were not, due to their website not working properly at the time the purchase was completed. I waited 72 hours and called Samsung to advise that I had not received the code. The Samsung rep informed me that I would definitely receive the code within the next 3-5 days; however, I did not. I called Samsung after 5 days to advise them that I still had not received a code and the rep stated Samsung was experiencing delays in issuing promotional codes and assured me that I would receive the code within 7-14 days. After 14 days passed, I called Samsung to let them know that I still had not received the code and I was advised by their rep yet again, that I would receive a promotional code within 7-14 days. A month has passed since I purchased my phone and Samsung has yet to fulfil their end of the sale in providing promotional items that were supposed to be included with my purchase. Samsung, this matter has been well documented with your customer service, sales team, and office of the president. Why not just send the promotional items that were supposed to be included in the sale, rather than supposedly emailing me a code to order the items? You obviously do not value your consumers or their time. 
Regards,
[redacted]

Samsung has attempted to contact the customer to follow up on the customer’s washer. Unfortunately we have not heard back from the customer.  Please have...

the customer contact us at [redacted] so that we may assist.  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted]5 between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted].  Thank you

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Purchased a UN55H7150 in June 2014 for $1494.99. One month after the purchase, we unplugged the tv and left for a job in another state. Returned home, used the tv from August 2015 until November 2015 and again for a month in the fall of 2016. Therefore, we used the tv for less than six months and currently, we have a horizontal shadow across the middle third of the picture. I understand that the warranty is over but seriously, Samsung should stand behind a product that costs almost 1500 dollars and has not lasted more than six months. We purchased the tv at hhgregg. Their answer to the problem is that we should have purchased the extended warranty. Really???? 1500 dollars and we can't get a tv that works for more than 6 months...

Complaint: [redacted]
I am rejecting this response because: I have had issues with this fridge less than three years of owning it. I have already paid for a repair and fridge still isn't right. I will assure to inform everyone I know that Samsung does not stand by their products, having bought a "lemon" and that they could careless about good customer service. I will never by any Samsung products again!!! 
Regards,
[redacted]

Samsung has contacted the customer regarding their concerns with their television.  Mr. [redacted] file history has been reviewed and the damages to the unit have been determined to be physical damage.  We do apologize as at this time there will be no accommodations.  We apologize for...

any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Samsung has contacted Prizelogic regarding their concerns. As per Prizelogic, the consumer’s order has been placed with the fulfillment company as of 6/9. Prizelogic is waiting to receive tracking, once received the tracking will be sent to the customer. We apologize for any inconveniences and...

delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted]/AA. Samsung has offered the customer a direct exchange. The customer accepted this option and the proposed exchange model. Currently, the exchange is approved and in progress for completion...

in the next few business days. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]0.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]