Samsung Electronics America Inc.

Thank you for allowing Samsung the opportunity to review your claim.Our records indicate that an existing ticket is pending to assist with processing refund for the Note7 purchase. Proof of purchase receipt and return of the Note7 is required before refund can be submitted. Ticket [redacted].Samsung...

cannot issue full refund for the non-Note7 product purchase, however, additional refund for the price difference between the Note7 and new Samsung Galaxy purchase made can be issued. Proof of purchase for the non-Note7 model would also need to be submitted to continue with this offer.We would require return of the Note7 accessories and proof of purchase receipts for these items in order to process this request. If the carrier has retrieved these items from you then they would be responsible for issuing refund.Issuance of any promotional items would require a proof of purchase receipt and the IMEI # of the product be provided in order to confirm purchase and submit the information to the promotional team for validation and processing.To sum the above information, Samsung would be unable to continue with any of the refund requests until products and purchase receipts are received.Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-[redacted]. We have addressed [redacted] concerns and she has accepted our explanation. We have advised that she will need to continue with service and that we couldn’t guarantee that her data...

would not be lost. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted].  Thank you.

Samsung has contacted the customer regarding their washer. The customer has been offered a one-time free of charge accommodation and scheduled for repair on...

9/6/2016. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Television. We have offered the customer a one-time free of charge repair accommodation. The customer has accepted and we have set up a repair service request on the customer’s behalf.  We apologize for any...

inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]8.  Thank you.

Samsung has reviewed Mr. [redacted] complaint in regards to his cancelled Samsung.com order.  Our system shows an E-Commerce agent emailed Mr. [redacted] apologizing for the order being cancelled and advised him to reorder the Note 8 phone.  In addition, the agent informed Mr....

[redacted] that a promotional code will be sent to him so he can reorder the free promotional items as well.  Please have Mr. [redacted] reply to the agents’ email if he needs further assistance with the case.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has contacted the customer regarding their Washer. The customer has been offered a one-time accommodation of free of charge repair and the customer has accepted under...

transaction # 4137490604. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***2.  Thank you

Samsung has reviewed Mr. [redacted] complaint in regards to being charged $175.00 for the Trade-in promotion.  Our system shows E-Commerce is currently reviewing this matter and is diligently working on trying to resolve the case.  An E-Commerce agent will be in contact with Mr. * once a...

resolution has been provided from upper management on the claim.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung tries to provide the best customer service for all our consumers and apologies for the service Mrs. [redacted] received when she was contacted in regards to her unlocked phone.  Our system shows Mrs. [redacted] have not sent in the device to be serviced.  If Mrs. [redacted] still needs to unlock the device, please have her send it in using the Samsung overnight shipping label at her earliest convenience.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am hoping to mail the devices to Samsung today.
Regards,
[redacted]

Samsung has contacted the customer regarding their concerns with their CD Writer.  The customer has been asked for a bill of sale, and we offered a full refund for their unit and the process has already started.  We apologize for any inconveniences and delays the customer may have...

experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]2. Also you could reach us at [redacted].  Thank you.

Samsung has contacted the customer regarding their Refrigerator. Unfortunately, there will be no accommodations for reimbursement of the customer’s repair cost due to the...

unit being out of warranty. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

Please be advised, Samsung is unable to locate any previous contact with Samsung support regarding a mobile product based on the name and email address listed.  In order for Samsung to provide assistance with your mobile device we would require the handset be shipped to the Samsung Repair...

Center for evaluation if the issue cannot be resolved by simple troubleshooting, or the service provider cannot provide resolution. If the phone is still within its one year manufacturer’s warranty period, and repairs fall within the warranty guidelines; repair service will be rendered. As the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issue. If you would like to send in the handset for evaluation please contact Samsung Customer Support at ###-###-####. If you are in need of a device during repair we would advise contacting your local service provider for possible loaner availability. Unfortunately, Samsung does not provide loaner units or immediate replacement. Unfortunately, there would be no other resolution, or offers Samsung is able to provide without prior evaluation of the handset.

Samsung has reviewed Mrs. [redacted] claim in regards to her phone. Our system shows a service request; reference Txt# [redacted] was submitted for Mrs. [redacted] to send in the device/charger to the service center.  A UPS E-label; reference UPS tracking number...

[redacted] was sent to Mrs. [redacted] email on file on 6/23/17 in order to send in the device and charger.  The agent who handled the claim spoke with Mrs. [redacted] on 6/28/17 and advised her that the unit needs to be evaluated along with the charger. Mrs. [redacted] was advised that if it is found that the charger was the cause of the damage, the repair will be FOC (Free of charge) however, if it is found that the charger did not cause the damage then she will be responsible for the repair cost. Mrs. [redacted] told the agent she understood and agreed to proceed with service.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
The response is not accurate.  As I previously stated, [redacted] had not contacted me at any time nor left me any messages.  I suppose I would be very hard to get in touch with if they never dialed my number.  I did finally call [redacted] myself and spoke with the store manager.  They took my information and called me back the next day.  the refrigerator was ordered and finally delivered.  this process was awful.
Regards,
[redacted]

Complaint: [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.I reviewed the phone's repair completion issues with my lawyer,  I have no recourse but to discard my phone for the cost of repairs could possibly exceed it's value.Samsung's incomplete job repairing my phone was a BAD experience. Add 1 star or poor rating to Revdex.com's rating for Samsung which I noticed have many dissatisfied customers. Please close my file complaint ID [redacted] Thank you for your assistance,[redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me.
However, I contacted the seller and they have agreed to take the merchandise back and replace it with a different brand. My review still stands and will always have reservations buying their products again.
On that note, this complain can be closed.
Regards,
[redacted]

Samsung has reviewed Ms. [redacted] claim in regards to her refrigerator.  Our system shows the agent who handled her claim submitted a FOC (Free of charge) service request; reference Txt# [redacted] for the unit.  The service was completed on 6/02/17 on the unit. We apologize for...

any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has reviewed Mr. [redacted] claim in regards to his refund.  Our system shows a refund in the amount of $346.00 was issued on 2/24/17.  Please allow for 7-14 business days after the check has been mailed to receive it.  We apologize for any inconveniences and delays the...

customer may have experienced with this case.  Thank you

Samsung has reviewed Mrs. [redacted] complaint in regards to her television.  Our system shows a buyback refund in the amount of $745.11; reference Txt# [redacted] was submitted for the unit.  The refund was approved on 10/05/17 and a Refund/Compensation payment method website link...

e-mail requesting Mrs. [redacted] preferred payment method was sent to her email on file.  Mrs. [redacted] will receive a Response Required for Refund Process e-mail with the acceptance document attached, along with instructions that are required to proceed with the refund.  Please have Mrs. [redacted] send in the acceptance documents once she receives it at her earliest convenience in order for the Refunds Dept. to process the refund in a timely manner.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.