Samsung Electronics America Inc.

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. Our records indicate the band exchange order for your product was fulfilled, and item will ship via UPS tracking [redacted]. We do apologize for the delay, however, agents are unable to confirm...

accurate delivery time for inventory. Samsung does not have the ability to control shipment and delivery time when inventory is ordered. Samsung cannot warrant the replacement of your products, however, as previously mentioned the exchange order has been fulfilled. Thank you

Samsung has contacted Prizelogic regarding their concerns. As per Prizelogic, the customer was approved on our end, but rejected by [redacted] for no CTN activity match. I will forward their information to [redacted] for further investigation. We apologize for any inconveniences and delays the customer may...

have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

Samsung has contacted Samsung Pay regarding the customer’s concerns. As per Samsung Pay, they are working with Sprint and Prizelogic on getting a status for the customer. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries,...

please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.

Upon further review of Mrs. [redacted] claim, our system shows the agent handling the claim spoke with her today, 5/03/17 and advised that ABC Mouse cannot be removed from the tablet.  In addition, the error with the Lego app is an error within the application itself.  Mrs. [redacted] understood and thanked the agent for getting back to her.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their television. Unfortunately, the unit has been deemed physical damage. Samsung’s limited warranty does not cover cosmetic of physical damage. Any repair cost would be the responsibly of the customers. We apologize for any inconveniences and delays...

the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]  Thank you

Complaint: [redacted]
I am rejecting this response because:they have had my email address all along.  On 2/27/17 [redacted] had emailed me that she was submitting the refund for approval.  I was out of town when they called looking for my email address.  Upon returning I emailed [redacted] and told her she has my email and to have the refund processed.  I received their forms for the refund on 3/9 (almost a week from when I was told they would be emailed to me) and have emailed them back today.  I am hoping the check will be mailed soon.  They are quick to say they are unable to get in touch with us when in fact they either don't try or they already have our contact information on file.  They are just procrastinating and making us more frustrated with the entire process.Thank you Revdex.com for all your help in this matter.
Regards,
[redacted]

still waiting on that shipping label 4 weeks later

Samsung has reviewed Mr. [redacted] claim in regards to his television. Our system shows that the agent who handled the claim spoke with him on 7/28/17 and informed him that based on the observation of the Samsung technician, the unit has sustained some type of physical damage. Unfortunately,...

Samsung’s Limited warranty does not cover physical damage. There will be no accommodations for the unit as the photographic proof supports the decision to deem it physical damage. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Upon further review of the customer’s file, a Samsung representative has attempted to contact the customer today on 12/14/2016 and has left a message. Please have the customer contact us at [redacted] so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Samsung has contacted Prizelogic regarding the customer’s concerns. As per Prizelogic,
"Arial","sans-serif"">the customer has been approved based off of a receipt with a valid phone purchase. When their information returned from AT&T, their account was considered invalid by AT&T due to an ineligible existing TV or upgrade. Disputes of this must go through AT&T. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Mrs. [redacted] claim in regards to her television.  Our system shows the agent who handled the claim spoke with Mrs. [redacted] on 6/28/17 and advised her that because the unit was physically damaged (due to the spider) from being hit, any service needed to repair the unit...

(physical damage is not covered) would be at her expense.  In addition, the agent advised Mrs. [redacted] that any type of infestation (insects/rodents) entering the unit is not covered under Samsung’s Limited warranty.  The agent offered Mrs. [redacted] OOW (Out of warranty) service however she declined the offer.  Due to the physical damage caused to the unit, no accommodation can be provided for this claim.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Upon further review of the customer’s file, Prizelogic cannot location the customer’s IMEI. Please have the customer validate their IMEI so that we may assist further. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Upon further review of the customer’s file, we have requested the customer to submit her repair receipt and have received. We have submitted for reimbursement under transaction #[redacted] We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

I am writing to provide an update to...

complaint #[redacted] that I filed last month. Samsung has provided the refund that I was requesting. This may now be closed.

Samsung has contacted the customer regarding their television. The customer has been set up for repair under transaction # [redacted].

face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]  Thank you

Samsung has reviewed Mr. [redacted] claim in regards to the delay in delivering his S8 phone.  Our system shows an agent from the E-Commerce Division emailed Mr. [redacted] on 4/26/17 to confirm if he received the device on 4/21/17 delivery date.  Mr. [redacted] did not reply to the...

email so the agent followed up with a call and he informed them that he received the entire Samsung.com order package.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you.

Samsung has contacted E-Commerce regarding the customer’s concerns. As per E-Commerce, the customer did not provide an order number, E-Commerce has reached out to the customer via email to retrieve their Samsung.com order number. We apologize for any inconveniences and delays the customer may have...

experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

Samsung processed a request on 2/14/17 to send Mr. [redacted] a remote control for the TV, reference Txt # [redacted].  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Refrigerator. We have offered an exchange to the customer. The customer accepted and we advised that Lowes will be in contact with them shortly to complete the exchange. We apologize for any inconveniences and...

delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]7.  Thank you.

Dear Mr. [redacted]:Samsung apologizes for the miscommunication provided in the previous response dated 7/05/17 in regards to your complaint for additional compensation.  The system showed an update to the exchange Txt# [redacted] on 6/27/17 which upon further review was the date Mrs. [redacted] returned the agent’s call in regards to her request for additional compensation of $100.00 for the increase in cost for the exchanged range installation kit.  Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review.  However, in regards to your request for compensation in the amount of $100.00 for the difference of the exchanged unit, Samsung’s stance remains the same.  Regrettably as previously advised, no further accommodations can be made for this claim.Please accept our sincere apology for any inconveniences and delays you may have experienced with this case.Sincerely,Samsung Office of the President