Samsung Electronics America Inc.

As per Samsung E-commerce there was a cancellation request submitted for Ms. [redacted]’s  order on 01/25.  The [redacted] charged will be...

reversed.  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

Samsung has reviewed Mrs. [redacted] complaint in regards to the replacement promotion code.  E-Commerce has advised that due to the high demand of promotional codes, there has been a delay in the replacement code being processed.  The E-commerce agent assigned to the case has been in...

contact with Mrs. [redacted] on this matter and will keep her updated once it has been resolved.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Upon further review of the customer’s file, the customer has been informed there are only two voluntary recall program options available. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Upon receipt of Mr. [redacted]s Revdex.com rebuttal, we attempted to contact him via telephone on 3/30 and 4/1 but were unable to reach him to discuss his rebuttal. If you speak with Mr. [redacted] please ask him to contact us directly to discuss his rebuttal.  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]0. Thank you.

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.As you have been advised the product you purchased via [redacted] is a non US product. Samsung USA does not keep an inventory of parts required to repair international products. Although the model handset may be...

the same as a U.S. version, the internal components may be different based on the country of origin for that phone.With that stated, your product was determined to be a Latin American unit, and the device was transferred to Samsung Latin America for service. Unfortunately, Samsung cannot provide an exact ETA required for repair service, however, Samsung Latin America has been informed of your status update request and asked to contact you directly regarding your product.We do apologize for any inconvenience this has caused, but do expect follow up from the Latin America team regarding your device.

Samsung has reviewed Mr. [redacted] complaint in regards to his washer.  Our system shows a refund in the amount of $1,074.27; reference Txt# [redacted] was issued via Direct Deposit on 11/14/17 for the unit.  Please allow 1-3 business days (pending on the bank) to be reflected on the...

account.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has contacted Prizelogic regarding the customer’s concerns. As per Prizelogic, the consumer’s orders were placed with the fulfillment company on 4/8 and delayed due to inventory. Now that inventory is available, we are waiting for tracking information to be provided. Once provided, we will...

let the consumer know. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

Samsung has contacted the customer regarding their Refrigerator. The customer was offered a one-time free of charge accommodation under transaction # [redacted]. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have...

customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted]. Thank you

Upon review of the customer’s file history the warranty has been extended for a free of charge repair. The repair ticket is [redacted].  An email was also sent to Mr. [redacted] with a free shipping label to send unit in for service.  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
To update, as of 59-16 I called Samsung, 1:18pm  at 1:23pm Rep. named [redacted] picked up , proceeded to pretend to be contacting the Exec support, asked me for my number, just in case we were disconnected, after giving her my return number , shortly after while sitting on hold for 1:38pm the called dropped, no return call.....On 5-13-16, at 2:05pm,I called  UPS, and spoke to rep Riean, who revealed to me that their was no claim ever filed by Samsung on there record, she did file at that time.She /UPS, contacted Samsung while I was placed on hold, attempting to contact [redacted]: the rep that gave me his ID, and told me that the warehouse had approved a replacement phone , which was to be shipped ASAP, with email confirmation, ...which I never received, also I was told that a claim had been filed by Samsung to the UPS and it had been waiting for their response from UPS, so they said, after 8 days had already passed and it was the 10th day...they would then go ahead and send replacement phone again..... .[redacted] never reached [redacted]..but did get confirmation of the claim last number was [redacted]. all previous claims had been deleted, unknown by me and with no explanation as to why..I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Mrs. [redacted]: Thank you for being a valuable customer.  We apologize for the inconveniences you experienced trying to obtain the S8 promotional bundle. Our Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to...

redeem your promotional item.   Sincerely,Samsung Office of the President

Complaint: [redacted]
I am rejecting this response because:
As per the original terms and conditions the Gear S2 was supposed to be shipped after 4 to 6 weeks after the submission, which in my case submission date is 4/8 and 6 weeks is 5/20 and it has been an additional 6 weeks. Few of my freinds who purchased the phones after me and submitted the claim a week after me got their watches nearly a month back. Hope I will get the Gear S2 shipped before end of this week and have a tracking number provided. Waiting for a rebate fulfillment for nearly 4 months is not acceptable.
Regards,
[redacted]

Samsung has contacted the customer regarding their Refrigerator. The customer has been approved for a refund under transaction [redacted]. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact...

Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted].Thank you

Complaint: [redacted]
I am rejecting this response because:it was not physical damage and idk how they can tell just by photos 
Regards,
[redacted]

Samsung has reviewed Mr. [redacted] claim in regards to his Note 7 refund.  Our system shows the refund submitted 12/07/16 was left in agents queue in error.  The agent handling his claim spoke with him on 4/10/17 and advised him a new refund transaction; reference Txt# [redacted] has been...

submitted and approved.  A refund check in the amount of $940.00 was issued on 4/13/17 for the device.  Please allow 7-10 business days after the check has been mailed to receive it.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate you were contacted to retrieve a valid proof of purchase receipt which was submitted.The UPS claim was also submitted and approved and a phone replacement request was...

made. The estimated time for shipment of the replacement is 5-7 business days via 2 Day Air shipping with signature required.Thank you

Samsung has contacted Mr. [redacted] regarding his concerns with his device.  Samsung records indicate there are two Note7 products associated with this consumer information.  Confirmation has been provided indicating a refund for IMEI [redacted] was issued by Samsung and cashed...

12/6/16.  Refund for IMEI [redacted] which is associated to the ticket number of [redacted] provided by consumer was issued by [redacted]. Direct contact would need to be made to [redacted] for details regarding issuance of this refund.  We apologize again for any inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I am happy with the resolution, I'm somewhat concerned with the process that had to occur to fix this. I acknowledge I didn't give Samsung any time to fix it before contacting the Revdex.com, but I was on the last day of the potential return period of the phone, and didn't really want to risk being stuck with it if the watch thing wasn't going to turn out the way I had hoped.My first cell phone was a Samsung, and I've continued to buy Samsung phones and other electronics due to my first phones near indestructibility, but not being able to contact someone in customer service when it was somewhat of a time crunch frustrated me, especially given that I went through [redacted], then a Samsung rep, then the promotions numbers, then another promotions number, and at the end of that particular day, it still wasn't resolved; a fact which didn't change until today. I realize that in the grand scheme of things it's just a watch, but the timing of all of it, as well as the frustration trying to get ahold of an actual person made this as much about principle as it was about the watch itself.I will continue to purchase and use Samsung products in the future, and thank whomever at Samsung helped me resolve this issue.
Regards,
[redacted]

Samsung has reviewed Mr. [redacted] claim in regards to being charged $175.00 for the Trade-in promotion.  Our system shows a full refund in the amount of $175.00; reference Refund # [redacted] has been issued.  Please allow 3-5 business days for the funds to reflect in your account....

 We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has contacted the customer regarding their Refrigerator. The customer was offered a one-time free of charge repair and the customer has accepted under transaction...

# [redacted]. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you