Samsung Electronics America Inc.

Complaint: [redacted]
I am rejecting this response because: They just keep posting the same response that there is no compensation. Thank you to the Revdex.com for trying but obviously, they will not accept responsibility and we have other agencies and a lawyer working on it. We are not taking a $2300 loss without going after them!  Of course we don't have the refrigerator!  Should we keep a broken down refrigerator as a memorial? How ridiculous! They know they have thousands of the same complaints and refuse to do anything about a product that should be banned! Thank you!
Regards,
[redacted]

Samsung has reviewed Mr. [redacted] claim in regards to not receiving the gift card.  Our system shows that a gift card in the amount of $300.00 was shipped on 2/10/17.  As previously stated, we do not have any tracking information to see where it is located.   We are investigating on our end to try and figure out what could have possibly happened and we will follow up with Mr. [redacted] once the investigation is completed. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Upon further review of Mr. [redacted] claim, our system shows a compensation check in the amount of $889.00; reference Txt# [redacted] and a compensation check in the amount of $889.00; reference Txt# [redacted] were issued on 6/13/17 for both devices.  Please allow 7-10 business days after the checks have been mailed to receive them.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has contacted Prizelogic regarding the customer’s concerns. As per Prizelogic, the customer has been approved. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-####...

between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

I am rejecting this response because:
As a customer this is really bad for me , after sending my device multiple times to customer service and samsung sent me faulty broken phone and asking service charge for the device repair. This is only the worst ever customer service in my life and also first and last samsung device in my life .Since I have purchased 699$ and cant leave my device in trash and no option from samsung service and paid 100$ customer service .  Hope I will get my device back and remember in my life about samsung devices and thier service and will never buy a samsung product in my life . Thanks for Revdex.com helping me and at least reduced 80$ for repair fees .

Complaint: [redacted]
I am rejecting this response because:  I called the number back several times that they left me which was ###-###-#### and they never got back to me after my several attempts to return their call. I even left times that I am available to be reached. so if they want to resolve this they can contact me at ###-###-#### Monday thru Friday 12:30pm central time or anytime after 5:30pm central time.
Regards,
[redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN32F5500AFXZA.   Samsung has advised to the customer that per our one-year limited manufacturer’s warranty we offer free repair service therefore Samsung will offer repair before any...

additional options will be reviewed. As per our customer service records, we show that an a repair has been completed and the authorized repair facility has confirmed that the unit has been repaired to the customer’s satisfaction. Based on our findings and will the success of the recent repair we are unable to honor Mr. [redacted]s request for a full refund. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]1.  Thank you.

Samsung has contacted the customer regarding their Television. The customer was advised in order to provide accommodation the customer must provide proof of purchase. Unfortunately, there will be no accommodations unless the customer can provide the purchase receipt. We apologize for any...

inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted]-[redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted].  Thank you

Samsung has reviewed Mr. [redacted]’ complaint in regards to his phone.  Our system shows the agent assigned to the claim spoke with Mr. [redacted] on 1/04/18 to discuss the case.  The agent submitted a service request; reference Txt# [redacted] for the device.  The agent provided a UPS...

shipping label in order for Mr. [redacted] to send in the device for service.  The device was received on 1/10/18, repaired and shipped back on 1/11/18 via UPS; reference UPS tracking # 1Z54V84A[redacted]6 to the address on file.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Our files indicate that the customer’s request regarding his Samsung microwave has been reviewed an additional time per customer rebuttal request. We have offered the customer an exchange to which he has accepted. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted]0. Thank you.

Complaint: [redacted]
I am rejecting this response because: Please see the attached. Washer still not repaired. NOTE PER CPSC machine is dangerous. They have broken 2 more appointments. There 25.00 token does not buy any single item (A joke). Please read the attached escalation I sent yesterday. Still no response. Dear Office of President, LaShauna S (Samsung) Revdex.com Consumer Protection Safety Commission and  [redacted] Attorney General State of [redacted],Good Afternoon,I am writing to provide another update. It has been 8 days since my last contact and this email is to inform you this is still an unresolved issue. I have been patient and only led to additional disappointment. I yet again received another appointment to repair may washer. Please note the date!. Again that day has come an gone. Since I finally have a company to call "  [redacted] I reached out to them. Only to be told that that is just a place holder. [redacted] ([redacted]) provided me with an appointment for this upcoming Saturday December 18th between 10 and noon. To my disbelief I waited 24 hours and called then to ensure the confirmation and the appointment is for sure. I am now waiting for repair since November. I received a call from [redacted] stating they can not keep the appointment as my appointment date and time was voluntary and have now offered to come out on December 23rd. I ask you is this fair is this right? LaShauna S is the person who contacted me about my Revdex.com complaint. She admitted that had I not filed a Revdex.com complaint nothing would have happened and they would have continued to schedule appointment and not show. As you can see they have offered me a 25.00 Gift certificate that has no value as there is not one item to buy for 25.00. I have nearly 4 days off from work, 15 hours on the phone, countless emails  and still have an unsafe washer in my home. [redacted] Attorney General, Revdex.com CPSC Samsung cant something more be done. After all the broken appointment lies and I am  at a loss. I need to keep the appointment for the 23rd in hopes they really come. But I have been abused mentally buy there actions. Its sounds like I am not the only victim of this. LaShauna makes it sound like everything is done through her. She has all decision power but I still have an unsafe product in my home. Is it a ticking time bomb ready to explode? CSPC you would know that answer? If it does and we are hurt or our property is damaged while I sit and wait for the repair this is the best Samsung has to offer? [redacted] Attorney General, Revdex.com CPSC please get involved help me with a fair solution. I truly believe Samsung does not want to repair the machine and wants me to take the credit to buy a new machine. That does not work. A) I have to go out of pocket to replace the machine. B) Wait for a refund C) Have to invest addition money over the credit D) I have in place an extended warranty with [redacted] for 5 more years which I loose if I purchase a new machine. What truly are my option over waiting until the 23rd in hopes  ([redacted]) comes on the 23rd to repair our washer.I would thing Samsung needs to be held to a high standard and I need your help in a fair resolution.Please feel free to contact me at any time for any questions or additional documentation. (see below for exhibits) Attorney General Complaint Identification Number:  [redacted] Revdex.com ID [redacted]CPSC my contact info is my reference for my complaintThank You,[redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF4287HARS/XAA. Our external insurance company issued payment to the customer on 4/1/2014. We apologize for any inconveniences and delays the customer may have experienced with this case. For...

further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]3.  Thank you.

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung Standard Limited Warranty physical damage is not covered.  Had the technician reviewed the product and determined damage was a result of the phone directly...

service would have been rendered under warranty.At this time Samsung can retrieve the device for a secondary evaluation and determination regarding repair of the LCD and to review the overheating concern, however, we cannot authorize replacement of the phone.A UPS Premailer box has been requested and will be delivered to your home to retrieve the device if you wish to accept this offer.  If you wish to decline Samsung must refer you to the service provider directly for possible resolution.Thank you

Samsung has reviewed Mr. [redacted] claim in regards to his television.  Our system shows the agent handling his claim spoke with him on 4/04/17 and he confirmed that the ENR Dept. was already working with him on processing an exchange; reference Txt# [redacted] for the unit.  Mr. [redacted] stated...

that his only concern is the amount of time it takes to receive the exchange.  The agent apologized to him and explained that they could not override the exchange timeframes.  As of today 4/21/17, the system shows on 4/11/17 the exchange unit was shipped out; reference KW tracking # [redacted] to Mr. [redacted] home. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Our files indicate that the customer’s request regarding their Samsung refrigerator has been reviewed an additional time per customer rebuttal request. Based on the customer’s file the refund has been approved. We have received the customer’s refund acceptance documents and other required paperwork on 3/17/2015. The Buyback (refund) has been submitted for processing and scheduled in our next check run on Thursday 3/19/2015. Once issued the check will be sent to her directly from our bank located in [redacted] via [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you.

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WF218ANB/XAA.  Samsung has requested for the customer supply us pictures of the damages to see what the issue is and so that we can setup a diagnostic review. Samsung was informed by the...

customer that they have already disposed of the unit. Samsung advised to the customer that due to the unit already being disposed of diagnosis cannot be obtained for the damage and therefore we are unable to provide any accommodations of repairing or replacing the unit as well as any accommodations for the damages. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]8.  Thank you.

The information provided by UPS on 8/3/16 is the following: "Damage to package contents was reported. We will notify the sender. / We're investigating the damage claim. "
This notification is not an approval of UPS to pay a claim. Also as they have stated they are investigating this claim.
Again, a determination will be made once the investigation is complete.
Thank you

Complaint: [redacted]
I am rejecting this response because it does not solve the original problem of purchasing the items as a set.
Regards,
[redacted]

Samsung has contacted Mr. [redacted] regarding his concerns with his washer.  Mr. [redacted] has been advised of the options that are available for the unit.  • The first option is a free in-home repair that includes reinforcement of the washer's top. Consumers who choose the in-home repair will...

receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. • The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. The rebate amount is based on the model and manufacture date of the recalled washer. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase We apologize again for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding the customer’s unit model # [redacted]. Please understand that the settlement agreement legally ended September 2013, however, Samsung did ourselves extend the repair offer to consumers for an additional year to try and help as much as possible....

Mr. [redacted] has been advised at this time there are no accommodations.  We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]. Thank you.