Samsung Electronics America Inc.

Samsung has contacted the customer to address their concerns regarding their Samsung washer Please know we understand it can be very frustrating for any purchased product to failHowever, there are few times in to which products require parts replacement after usage, in order to
continue in full operationThis is said for any manufacture, and any type of technologyWhile we appreciate the customer’s feedback regarding their research, Samsung does not agree the materials used in manufacturing these products are of defect or flawWe understand due to the experience with the product the customer requests for replacement units however Samsung will not be able to honor this requestPlease understand the Limited Warranty for the product is a service warranty which offers coverage for months parts and laborAt this time the Standard Limited warranty has expired as of approximately 10/therefore any repair cost or replacement needs are the responsibility of the ownerAgain, we sincerely apologize for the inconvenience but if the customer decides that they would like to move forward with an out of warranty repair of the unit please let us know and we will be happy to set up the service call on their behalf at their expenseWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

*** ***
I am rejecting this response because:At this point in the process my only options are reject or accept. I am just rejecting this temporarily as I am still in contact with Samsung regarding the details of the buyback, etcThey have been very cooperative to date, and I am sure we will close this soon

Samsung has attempted to contact the customer at ###-###-#### to address their concerns regarding their TabletUnfortunately the phone number is disconnected. Please have the customer contact us at *** so that we may assist. We apologize for any inconveniences and
delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung dishwasherWe have offer and approved an exchange for the customerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer
contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has attempted to contact the customer regarding their RefrigeratorUnfortunately, the customer has not been availableA Samsung Representative has left the customer a message for a call backPlease have the customer contact us at *** so that we may assist. We
apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***

Samsung has reviewed Mr*** claim in regards to his refrigerator. Our system shows the agent who handled the claim submitted a service request; reference Txt# *** for the unit. An ASC agent has been in contact with Mr*** to schedule the repair which was
completed on 6/19/on the unit. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

I bought the Samsung Edge in JuneMy previous phone was the note 4, which was relatively okayAfter hearing about the $rebate on the edge, I decided to purchaseBiggest mistake!
I both emailed the form and mailed itI have since made one phone call and sent three emails with barely a responseI even resent the form two more times!

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair under transaction #***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung
at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Unfortunately, Samsung does not offer a loaner during evaluationSome cellular providers such as *** have a loaner phone program in place which provides a device during the time a phone is being serviced. Contact would need to be made to the local service provider's retail store to determine if a program is available and confirm phone availabilityOutside of this option the consumer would be without a device during evaluation if an older device is not available for use during this time

Samsung has reviewed Mr*** claim in regards to his television. Our system shows service was set up for repair; reference Txt# *** for the unit and the parts ordered. The repair of the panel being replaced was completed on 3/13/and Mr** was advised to contact the
agent that handled his claim directly if he needed further assistance. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted Mr*** regarding his concerns with his television. Mr*** has been advised at this time he will need to
proceed with service and if the technician is not able to repair the unit then the technician will have to work with our tech support departmentIf they are still not able to resolve the issue Mr*** can contact the agent that he spoke to and she will look into what if any accommodations may be available at that time. We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please contact ###-###-#### between the hours of 9am and 6pm EST, Monday through Friday. When calling please refer to case#*** Thank you

Samsung has contacted the customer regarding his concerns with his RefrigeratorThe customer has contacted *** to replace his Refrigerator before Samsung could repair the
RefrigeratorWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon further review of Mrs*** claim, our system shows the refund in the amount of $696.00; reference Txt# *** was approved today, 5/09/for the unit. In a couple of days, Mrs*** will receive an email informing her that the check has been issued. Please allow 7-business day after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because: I have spoken to several agents and emailed back and forthI have been told that the country that I am living in is responsible for helping me if the other country will notThe agent who called me told me specifically that no one will help meNot UAE or South Africa as I don't live there nor will the United StatesI find it very convenient that I am told that no one will help me after months of calls and submitting a Revdex.com complaintI have been waiting on a imei validation that took close to months for me to getOnce I got it, I am told it's UAE that's helps, UAE tells me South Africa, South Africa tells me UAEWhen I followed up with us about this they told me that I should try again, which I did, got the same response and showed screen shots of the conversationNo one has offered to help me at this point.
Regards,
*** ***

We do apologize, however, Samsung cannot provide authorization to unlock a device. We hold a proprietary licensing agreement with each Service Provider and it would be in violation of this agreement to assist in unlocking the phone. There are Developer Edition handsets available
for sale which will allow the functionality you are requesting, however, if one of these units were not purchased then Samsung would not be able to provide further assistance. You may search online for the availability of these units: At this time we would suggest returning your product to the seller directly in order to purchase a developer edition productUnfortunately, Samsung would not be able to fulfill the request of a replacement device

Samsung has contacted the customer to address their concerns regarding their refrigeratorMrsParker was offered a refund in which she has acceptedThe refund has been submitted and approved and we are awaiting documentation from the customer to complete the process We
apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mr*** claim in regards to a refund. Our system shows the agent who handled the claim emailed Mr*** advising after further review of his account, Samsung would not be able to provide a refund for the replacement unit. A refund can only be issued for the
original unit that was sold. No accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** claim in regards to the software updates for his phone. We were informed on 3/27/that all carriers have started the FOTA updates as of am this morning. If it hasn’t been updated yet, Mr*** may update the software on his own by going into the settings on his phone, check for updates and begin the process. Samsung sincerely apologizes for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSamsung has refunded my purchase of the insurance, and I was able to purchase it again correctly attached to my IMEI number
Regards,
*** ***

Samsung has contacted the customer regarding the customer’s concerns with their televisionThe unit has been deemed physical damage. Unfortunately, physical
damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibility. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you