Samsung Electronics America Inc.

Samsung has reviewed Mr*** claim in regards to his refrigerator. Our system shows a service request; reference Txt# *** was submitted to repair the unit. The agent handling the claim spoke with Mr*** on 4/25/and informed him that if the service
technician determines that the problem is an install issue, he will need to have to contact the installers to repair his unit. Mr*** understood and agreed with the resolution. An ASC agent will contact Mr*** to schedule the repair. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank

Thank you for allowing Samsung the opportunity to review your claim
Records indicate the phone was repaired and shipped out to customer 12/21/via UPS Tracking ***Phone was delivered 12/27/
Samsung would consider this matter resolved
Thank you

I have dealing with MsCaitlin *** with the Office of the President since I sent the complaint to your officeSamsung case number ***. Samsung agreed to exchange my unit and they would pay $for the food I've lost which does not cover even half of the expenses I and my family went throughTwo days ago, I sent an email to her asking how to proceed but no response yetShe is taking extra days like nothing is importantI still have no working fridge for more than monthsand every day countsEvery day I'm losing money and Ms*** does not care.
Now I'm asking Samsung to review the $400 to cover my expenses and to pay more, and to resolve this situation in an urgent mannerI can't wait two other days for Ms*** to respond, or a couple of more weeks to have a new fridgeWe need to take in consideration the delivery time and installation which might take a couple more weeksMs*** didn't sent the information yet to Best Buy to exchange my unit. My fridge capacity is cuftIf this specific unit is not in production anymore, I need a new unit with similar capacity and produced in I'll appreciate your helpThanks,
Regards,

Samsung has contacted the customer to address their concerns regarding their televisionAs an accommodation we set up service for the televisionUnfortunately service did not resolve the issue, however the customer has now been set up for an exchange and we are currently awaiting a response
from the customerWe apologize for any inconvenience and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM ESTMonday thru Friday and refer to case #*** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that we have to wait for the results of the most recent service call that was done before we continue looking into additional accommodationsWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD. We have reached out to the customer and let him know that a fix is to come real soon as some reviewer sites have already tested the fix that we are set to releaseYou can view this at the
following link: http://www.pcper.com/reviews/Storage/Samsung-Magician-46-and-840-EVO-EXT0DB6Q-Fi...⇄ sent an email to the customer advising how our refund process works and asked him if he would be willing to wait for the release to try it outWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

As per Prizelogic due to inventory, which is stated in the terms and conditions, delivery of the gift item can be delayed into mid summer We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have
customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

I am rejecting this response because: Here is a link to a video we taped on September 28, *** We also e-mailed this video to the Revdex.com and Samsung as well. The video shows the extremely loud noise that our year old refrigerator is making. The last messages that Samsung sent to the Revdex.com say that our refrigerator is out of warranty. They also say that the technician did not hear the noise when he was hereThat same technician also said that he suspected the noise to be caused by an icing problem, which he said he has seen several times with Samsung refrigerators. Although this issue has arisen after the expiration of the Samsung year warranty, it is clear that the warranty of merchantability would apply. The warranty of merchantability states that a product must reasonably conform to an ordinary buyer's expectationsIt is reasonable for a customer to expect his $1,refrigerator to operate without constant icing after only yearsIt is reasonable for a customer to expect his $1,refrigerator to not make this loud and obnoxious noise after only yearsThis warranty of merchantability is what would apply in this case, and we ask that you give us our money back in exchange for this "lemon" refrigerator you sold us. If you are not prepared or willing to do so at this time, we would like to move forward ASAP to get your technician out here for the free of charge repair accommodation. We suspect that this problem cannot be fixed because it is a problem with the design of the productIf the authorized technician finds that there is nothing that can be done to fix or stop this noise from happening, your accommodation will be worthless and we will continue in our pursuit for an equitable and fair remedy to our problem.

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe have confirmed there was no LCD damage, however, the charging cradle was damagedThis accessory will be replaced at no cost to the consumerThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate a replacement was shipped via UPS Tracking #: ***Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has been approved for the promotion and will be shipped the televisionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please
have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Upon further review of the customer’s file, the customer’s unit has been repaired on 1/20/We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.The handset was returned without repair due to the fact the external IMEI and internal IMEI doe not matchThis information voids the warranty for your product.For resolution Samsung
must refer you to your place of purchase.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I have been dealing with *** *** (since filing my complaint), and he has indicated that he has submitted BOTH (not just the damaged clothes but the reimbursement for the new washer too) transactions. He has indicated that I should receive a confirmation email on both (haven't yet). As discussed on the phone with you today, I accept their response and will notify you if I do not receive payment within days so that the case can be reopened

Complaint: ***
I am rejecting this response because: I responded back to Samsung on February 9th two days after receiving contact from Jahala S from the Office Of The President! I have not received any further contact except this one, I was waiting until tomorrow to contact, with the anticipation that the delay in response was due to resolution and sending me a new product! Attached is copy/paste word document of the e-mail from Jahala S and my response. Their seems to be so many missing parts to how Samsung operates as a company, I'm amazed!
Regards,
*** ***

Samsung has contacted the customer regarding their dryerThe customer has been offered a 2nd accommodation of free of charge repairUnfortunately, the customer has declined the offer under transaction # ***We apologize for any inconveniences and delays the customer may have experienced
with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung tries to provide the best customer service for all our consumers worldwide and apologies for the service Mr*** has received thus far in trying to resolve the issue with his phone. With the ongoing dispute of determining whether the UAE or South Africa should be handling this claim, Samsung USA is offering to provide an accommodation to Mr*** to resolve the situation. Our agent will contact him requesting the BOS (Bill of Sale) for the phone in order to proceed with the accommodation. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their RangeThe customer’s unit has been repair under transaction #
"Arial","sans-serif"">***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Thank you for allowing Samsung the opportunity to review your claim.While we understand the recall of the Note may have been an inconvenience to some consumers, service options for Note found online at http://www.samsung.com/us/note7recall/ would be the extent of services the can be providedIf
the consumer did not like the available replacement options, then the alternative would have been to receive refundUnfortunately, Samsung cannot assist with replacement, requests such as these were to be completed by the original place of purchaseContact would need to be made to the original place of purchase or carrier for refund/exchange options.Thank you

Samsung has contacted the customer to address their concerns regarding their refrigeratorI am reaching out to you from Samsung Office of the President in reference to your Revdex.com Complaint received, regarding your Samsung televisionI would like to apologize for the inconvenience
these updates had, render your television to experience an interruption in operationWe do typically send notifications to our customers if something is going to change within our network applications, given that the setting on your television is set to receive automatic updatesThis was not a common occurrence We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you