Samsung Electronics America Inc.

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that our product support team deemed that the panel was working within specificationWe have offered the customer a buyback (refund) as an accommodationWe advised that
the offer will be good for days from 5/28/The customer advised that he will discuss with his wife and contact us back within days with his decision We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding his concerns regarding his microwave. *** *** has been offered a pro-rated buyback of $based on the original purchase price and length of ownershipRegarding the years additional warranty coverage for all of the remaining products,
respectfully that request will not be honoredHowever if *** *** wishes to purchase additional coverage Samsung can provide contact information for a pricing inquiry. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case#***. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF261BEAESR/AABased off of our customer service records, we show that the customer is scheduled for service on Wednesday, November 26, We attempted to call customer numerous times with
no successWe left messages advising the service date and our contact information should the customer have any further questionsAt this time, the customer will have to proceed with service in accordance to our limited manufacturer’s warranty and we are unable to fulfill their request for a refundWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***4. Thank you

Upon further review of Mr*** complaint, please see the email below he received from the Promotions team with the replacement code for his $Google Play credits. Due to the Revdex.com being a public forum, the code has been blocked out for security purposesSamsung Google Play Credit Your Submission Has Been Approved Hello ***, Congratulations! Your claim has been approvedBelow please find your $Google Play Gift Code* Google Play credit must be added to your Google Play account within sixty (60) days of receipt and used by June 30, or it will expireGOOGLE PLAY CODE: *** HOW TO REDEEM YOUR GOOGLE PLAY CREDIT: Using the Google Play Store App Open the Google Play Store app Touch the Menu icon > Redeem Enter Your code Using your computer Go to***Enter your code When ready to make a purchase on Google Play During the checkout process on your computer or device, select the down arrow > RedeemEnter your code Follow the on-screen instructions Must have Google Payments account to claim Google Play credit *SeeTerms & Conditionsfor additional details Please have Mr*** check his SPAM/Junk folder to see if the email went there. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms*** complaint in regards to her Samsung.com order. Our system shows that E-Commerce was not able to find an order regarding a Gear Fit watch The agent assigned to the case sent Ms*** an email requesting the correct Samsung.com order
number for the product in order to further assist her. The agent also attempted to contact Ms*** by phone and was unsuccessful in reaching her. As of today, 9/15/Ms*** have not responded to the agents’ email or returned the phone call with the requested information Please have Ms*** return the agents’ call or reply to the email if she still needs assistance with the claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their TelevisionThe customer has been offered a one-time accommodation for a free of charge repair and the customer has accepted
(transaction * ***)We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

Samsung has contacted the customer regarding their TelevisionThe customer was educated of the television spec and features can change without prior notification daily due
to business decisionsWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their RefrigeratorThe customer has been offered a refund in the amount of $We are currently waiting on a response for the customer on the offerWe apologize for any inconveniences and delays the customer may have experienced with this
case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

We have been a customer for *** wireless service since last few years and we have leased Samsung Noteearly part of this year in Jan With ***, we are with jump plan (which means, we can switch anytime) and warranty is covered for year for my Samsung Note The problem started back in Jan after we have leased Samsung Note deviceSince then, I am having lot of issues such as battery drains out quickly, does not charge properly or sometimes screen freezes and does not work at all, and frequent call drops (because, my spouse has iPhone which works fine, even when we both are in the same spot), my calls, drops offThey (***) have exchanged back in Aug for another Samsung Note Even then, the issues persistsAfter that I am having frequent call drops, batter drains so quickly, full charge does not hold good until noon (even the fully charged all of previous night)My wife's iPhone lasts until midnight (it charged once), never drains out and she makes more calls, and I use half of what she usesAlso, I have to charge my phone more than times a day to keep it usingLast few weeks, I am having frequent call drops at home, outside and all over the east coast area and even when I travelThis is causing too much inconvenience for me since I am not able to use phone at allI have complained to both *** and Samsung, but, no action is taken by *** nor SamsungSamsung has one the horrible customer service, very arrogant and does not want to help at all, always, they say, it is not their phone issue and it is something elseThe cost of phone is $900, but, leasing and paying on a monthly basis since Jan I have already paid, $till nowSince I am in jump plan, I can switch to iPhone, but, they would not give me money back that is already paid by which is $400, and have been asking to switch to iphone since 2nd month (thats when the problem started), and they are saying they would only exchange to Samsung Note They have already exchanged once and the problem still persists, without any resolutionI am tired of talking to *** and Samsung customer because the customer service is arrogant and keep transferring me to or other people, finally, they transferred me to Samsung tech supportAnd Samsung tech support did not take action nor gave any options, but to contact ***This has happened more than times and each call lasts for more than hours tired of their game

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Something needs to be doneMy food didn't just ruin on its ownSamsung needs to be held accountable for their products not working properlyI wished my food didn't ruin but it didI was told it was going to be replaced and I still expect it to be replacedI looked on to their facebook page there is so many complaints and unhappy customersI wonder why honestly Samsung is allowed to sell home appliancesI trusted in Samsung's name that it was good valuable productsI also but the extended warranty because I'm sure I'm going to need itI am still at hopes Samsung will do the right thing
Regards,
*** ***

We do understand your situation, however, the only option Samsung has available would be to request expedite of the serviceWithout evaluation of the phone Samsung is unable to provide resolutionAgain, Samsung's manufacturer obligation is to provide repair service which is what is being
offeredSamsung does not supply loaner phones.As a one-time courtesy Samsung will authorize the advanced shipment of a replacement charger, and request the defective charger be returned upon receipt of the replacement
Please be advised that any future accessory replacements or repair of your phone itself are needed Samsung will require the product be returned to Samsung prior to any service being provided
Thank you

Samsung has contacted the customer regarding their smart phoneSamsung does not have a loaner programThe customer informed us they will check with their
carrier for a loan before processing with repair serviceWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review. In Ms***’ case, she was previously advised that Samsung would not be able to assist her with service for the device and to contact TracFone Wireless for further assistance. Samsung devices that are purchased through TracFone have a different policy for service than Samsung devices purchased through a known carrier. Regrettably, no accommodations can be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** claim in regards to his television. Our system shows an exchange request; reference Txt# *** was submitted due to no coverage to repair the unit Mr*** will be contacted by the Exchange and Refund Deptwith further instructions on how
to proceed with the exchange. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** complaint in regards to the Premium Care deductible Per the terms and conditions in Mr*** Premium Care contract, it shows that there is a $deductible on the copy he would keep for his records. “DEDUCTIBLE (if applicable): You will be
assessed a non-refundable deductible as shown on the Declarations Page each time a repair or replacement is completed.” Please have Mr*** review the Terms and Conditions of the Premium Care contract again. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their televisionThe customer is being set up for repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung
at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

We do understand your decisionShould you decide you would like to accept the evaluation offer in the future please feel free to contact us.Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # PN60F5300AFXZA Samsung has advised to the customer that it was determined by our product support team that the unit was deemed to have physical/cosmetic damageSamsung has investigated
this type of damage and results of testing show a unit will not display this type of damage if there was no impact or pressure prior to the crack developingThis type of damage voids Samsung’s limited one year warranty and any repairs would be out of warrantyThe Limited Warranty, paragraph 5, can be referenced for exception/limitations. If the customer wishes to proceed with the repair, she just needs to notify Samsung to set up the request but it will be at her expenseWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***1. Thank you

Samsung has contacted the Promotions Department regarding the customer’s concernsAs per the Department, the TV Big Game code will be issued to the customer
size="3" face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you