Samsung Electronics America Inc.

Dear Ms***: Thank you for being a valuable customer. We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to
redeem your promotional item. Sincerely,Samsung Office of the President

Samsung has contacted the customer to address their concerns regarding their Samsung Washer. The customer is scheduled to have her unit serviced on 11/25. Pending the results of the repair will determine the accommodationWe apologize for any inconveniences and delays the customer may
have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * *** Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSamsung was easy to deal with in the matter, but ultimately Newegg.ca, the place of purchase, has agreed to return the SSD's for store credit, which I have done

According to our files, Samsung has contacted the customer regarding the customer’s unit model # GT-P8510MSVXARWe have addressed MsPatterson’s concerns and have forwarded her issue to our product support team for reviewWe will provide their feedback to the customer to ensure resolution to the
customer’s satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***3. Thank you

Thank you for allowing Samsung the opportunity to review your claim.Based on the contact information provided we are unable to locate previous service for your devicePlease provide the Service Ticket Number or IMEI # of the issued device so that we may review the repair history associated with
your account.Thank you

Samsung has reviewed Mr*** claim again in regards to his watch. Our system shows the UPS investigation is still on going and the agent handling Mr*** claim will follow up with him once it has been concluded. Please be advised that the tracking number shows the device was delivered in UPS system Samsung will not be able to send out a replacement until the UPS investigation determines otherwise. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has reviewed Mr***’s claim in regards to reimbursement for the purchase of a cord for his dryer The agent who handled the claim received and replied to Mr***’s email informing him that cords are consumable items which falls under the responsibility of the
consumer, not the manufactureNo accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** claim in regards to being overcharged on his Samsung.com order. Our system shows an E-Commerce agent has issued a refund in the amount of $back to Mr*** account. Please allow 3-business days for the funds to reflect in your
accountThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because: Jasmine from Samsung did contact me She did not have access to their customer service report record (of which I have been contacting them since February) wanted me to call and get information When I said I have been trying to do this since February and you are asking me to do more foot work for you is crazy She said yes I had to Jasmine called me back and said she went ahead and called for the informationJasmine said she would email me the information, but now it is up to *** *** there is nothing else they have to do I received the confirmation email I contacted *** *** after a week of no response they had nothing Needed an RA number Jasmine never gave me her number if there were any problems Again, the email sent referred me to samsung The Customer Service department that she does not have any access to I called and they said all they had on file was I was waiting for approval to return I am on hold currently with them. the worst customer service ever Jasmine should have given me her contact information or followwith me a week later to make sure "their customer" was happy and properly serviced Not tell me Samsung has done their part and it is totally up to *** *** from this point on If this is your Executive Office they need some training because surely this is a conversation I have told to many people about how poor your service is. I had a nutra ninthat failed Made a call Answered some questions they emailed a return label to me and once received back they would send me a replacement One phone call
Regards,
*** ***

Upon further review of the customer’s file, the customer was provided with two options for the TLW recallNo other accommodations can be made outside of the recall programWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:
I already responded to two emails from SamsungThe first inquiring whether the recent service was successful to whoch I replied it was notThe second offering to refund the purchase priceI responded that we will be resorting to the legal system so that we can recover all costs and expenses associated with Samsung's product and deficient customer serviceMy wife and I have expended a lot time and effort to simply get Samsung to respondIf we accept its offer, we will have incurred the cost of getting rid if the unit, delivery costs, the loss of advantageous pricing, etc

We appreciate your correspondence and allowing Samsung the opportunity to review your claim
Under the coverage section of the Samsung warranty it clearly states physical damage is not covered. After review of the damage to your device our technicians deemed that the left hand hinge
damaged. Due to this evaluation a service charge was required for repair
As a one-time courtesy Samsung has authorized the repair of your Galaxy Gear, however, should such as issue occur in the future please note that a repair fee may be applied.
Please check your email for reference to the new Service Ticket created and UPS E-label for return shipment of your product
Thank you

Samsung has contacted the customer regarding their deviceThe device has a limited warranty which is a repair serviceThe device cannot be exchanged unless
deemed unrepairableThe customer has declined to have the device expedited for repairWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised the customer that unfortunately we can only show on an invoice the amount the customer paid us for the unit which was $We cannot give the customer something that states the value
of the unit since that was not what he paid for the exchangeHowever, the customer may go on our website www.samsung.com to found out the retail price of the unit Attached, for you reference we have enclosed the invoice we have provided to the customerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Upon further review of *** ***’s complaint in regards to his television, our system shows that on 3/6/2018, our agent spoke with *** *** that all repairs would be his responsibility at his expensiveUpon analyzing the pictures, it was determined that the television exhibited physical damageThis type of physical damage voids Samsung’s limited manufacturer’s warranty is not covered by Samsung and it is outside of warrantyThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per Samsung telecommunications department Refund for Notereturn has been issued via Service Ticket #: ***. We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their dryerThe customer confirmed the unit is working after repairSamsung has apologized to the customer for the service
delay and the customer’s frustrationsWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:
why do I need to continue to contact different depts? I just need my money back
Regards,
*** ***

Samsung has contacted the customer regarding their concerns with their dryerA follow up free of charge repair has been set up for the customer and according to our system the repair has been completed. We apologize for any inconveniences and delays the customer may have experienced with
this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case#***. Thank you