Samsung Electronics America Inc.

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for a free of charge repair under transaction #
face="Calibri"> ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon further review of Mr ***s concern about his television(model#UN40J5200AFXZA)We would like to offer to cover the cost of the parts for the repair as a onetime courtesy only and Mr*** will be responsible for the labor chargesPlease reach out to Alicia at *** and she will assist in setting up the repair. Please understand this is a onetime courtesy as physical damage is not something that we normally cover. We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case number *** Thank you

Complaint: ***
I am rejecting this response because: I was contacted by Samsung America when I was out of town and the rep said, "they would contact me again after they got back from their own trip to arrange an exchange of the unit," Which I agreed toAt this time the unit has yet to be replaced or repaired so I can not say that the resolution is satisfactory
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that we will not be able to accommodate their request for a two year extended warrantyWe explained that our limited manufacturer’s warranty is for one year covering any
repair needs during that timeWe additionally explained that should there be any issues after the repair to contact us directly for assistanceFor the inconvenience, we have offer the customer a $E-Gift cardWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888-*** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimBased on our review this product was shipped out for return delivery without repair due to the fact it was an
international product. Samsung is unable to provide repair for nproductsDue to a requested address change during shipment the delivery of the phone was made to a location in Flint, MichiganIf you can please confirm the service carrier used here in the U.Swe can determine options for replacement as we review this matter furtherThank you

Dear Mr***:Thank you for letting us know you did not receive the email with the promotional code for your Sbundle. Upon further review, our system shows that the Marketing Promotion team sent a redemption code on 6/26/to the email address on file for you to redeem your promotional item. The Marketing Promotion team has been advised that you did not receive the email and has resent it again today, 7/05/with the redemption code. If you still have not received it, please check your SPAM folder to see if the email was ended up there.We apologize for any inconveniences and delays you may have experienced with this case.Sincerely,Samsung Office of the President

Samsung has contacted the customer regarding their Electric OvenThe unit has been deemed physical damageUnfortunately, physical damage is not covered under
our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

From our records an agent spoke with you 3/24/offering exchange of the product, and the exchange offer was accepted.A replacement unit was requested 3/24/and should arrive within 1-business daysThe defective unit should be returned to Samsung using the UPS premailer (empty box) which
should be delivered to your home via UPS Tracking # 1Z6VF*You simply place the phone, battery and charger in that box, tape the return UPS shipping label to the outside of the box, 1Z6VF*3438, and drop off the package at your nearest UPS location for return of the prodcuts to Samsung. Reference for this exchange offer is Transaction #: ***0. Thank you

Samsung has reviewed Mr*** claim in regards to his television. Our system shows that the agent who handled the claim reviewed the account and found that on 4/04/17, the panel was replaced; reference Txt# *** on the unit. Another service order; reference Txt#
*** was submitted on 4/23/and on 4/27/17, the unit was deemed physically damaged by the ASC technician. A 3rd service order, reference Txt# *** was submitted on 5/26/and a second ASC also deemed the unit was physically damaged. The agent spoke with Mrs*** on 6/13/and advised her that (based on the evidence) due to the unit being deemed physically damaged (physical damage voids the warranty), no accommodation can be made for the claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding concerns with his RefrigeratorThe customer stated the Refrigerator is now working and no longer in need of serviceWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted Mr*** regarding his concerns with his television. Unfortunately at this time *** *** has decided to no longer support any Samsung televisionsThe agent offered Mr*** a full refund for his television and is awaiting a response from Mr***We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their concerns with the dryerSamsung has offered Ms*** a free of charge repairThe repair center has attempted to contact the
customer to schedule the repair and has left a message to call them backThey can be reached at ***. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted the customer regarding their TelevisionA Samsung representative has answered the customer’s questions of concernsWe apologize for any inconveniences
and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case* ***. Thank you

I am rejecting this response because
we still don't have a working fridge"!!!!!!!!!!:

We appreciate your correspondence and allowing Samsung the opportunity to review your claimThis matter is currently under reviewYou will receive direct contact shortlyThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RS265TDRS/XAABased off of our customer service records, we show that the units original limited manufacturer’s warranty expired on approximately in 07/We have offered the customer a free repair
on 08/25/however by the evening of 8/26/the customer notified us that they already had an authorized repair company out alreadyWe show in our database that this appointment was not scheduled by Samsung and therefore it was not eligible for reimbursementAdditionally, there is no transaction from Samsung to the assigned service center dispatching or requesting repair service for the ***’s with or without a warranty accommodationRespectfully, we have declined the customer’s request for reimbursement of the repair fee as Samsung does not reimburse for any out of warranty repair costsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***4. Thank you

Samsung has contacted the customer regarding their smart phone. The customer has been set up for a full refund under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact
Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has received the customer’s inquiryThis information has been provided to the Samsung e-commerce team who is working to resolve the issueOnce a resolution has been obtained, the customer will be contacted, and the situation will be resolved accordinglyBest Regards, Samsung Electronics
America

Upon further review of Ms*** complaint, our system shows the agent assigned to the claim contacted her on 11/10/to advise that the UPS claim had been paid and Samsung will be able to provide her with a replacement device. The agent submitted an exchange request; reference Txt# *** for the device which was shipped on 11/13/via UPS; reference UPS tracking # *** and delivered on 11/15/to the address on file. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer regarding their smart phoneUnfortunately, the customer was not availableWe have set the customer up for compensation under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this
case. Thank you