Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because:
Samsung has yet to take responsibility for their lack of concern and faulty equipmentI have provided Samsung with all documents that were asked for and have yet to hear a responseI am running out of time and seems that is exactly what Samsung is trying to do to ensure they do not need to repair their defective equipment they are supplying to consumersI need something done immediately! I am still unable to dry my clothing and have a family in needThis is completely unacceptable!!!
Regards,
*** ***

Our files indicate that the customer’s request regarding model # WA5451ANW/XAA has been reviewed an additional time per customer rebuttal requestWe received confirmation from our external insurance carrier that Ms***’s damage claim was paid and closed on 02/20/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***8. Thank you

Samsung contacted Mr*** to inform him that the company that manufactures the cartridges only made it compatible with the firmware that was available at that time for the printer Samsung recommended that Mr*** contact the company to get cartridges that work with the printer’s new
firmware update. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer’s refund was applied to their account on 12/23/We followed up with the customer via email with this informationWe apologize for any inconveniences and delays the customer may have
experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung's warranty is for repair serviceA request for immediate refund/replacement cannot be authorizedFor such requests you must contact the seller directly.As the manufacturer Samsung would need to evaluate the device and provide resolution based on the results of the evaluation. Contact must be made at the number provided in order to arrange evaluation service.We do apologize, however, Samsung has no history of evaluating the product, and cannot provide further assistance without evaluation of the Gear S 2.Thank you

Complaint: ***
I am rejecting this response because: This has been another waste of timeOn 3/24/I spoke with Angel "from the presidents office" at Samsung I retold him of the issue (which I should not have had to do, you would think the "Presidents office" would be aware of my concern because they contacted me after my Revdex.com complaint) he offered me another tech visit (this is the second time working with Samsungs contracted tech's) or the option to start processing an exchangeWhen I asked for details about the exchange he could not really provide any only mentioning the depreciation of value of my TV and requesting proof of purchaseI told him I wanted to keep my TV and I went with the techThe tech visited my residence and confirmed I needed a new panel and said I would have it the following weekThe following week I received a call from the tech company saying the panel was no longer in stock and I would have to call Samsung yet again (this is the second time I've been down this road).On April 3rd I sent Angel the proof of purchase and asked for next stepsI heard nothing from him for the whole week until I called him again on Friday April 6thI asked him where we were in the process when he informed me had not received the proof of purchase I sent him on the 3rd...he said he deleted by accident...on 4/I sent him the POP once again and he told me some mumbo jumbo about 2-business days processing and that again I would have to wait for someone in some department to contact me about my exchange. 1) I want a refund and compensation for all of the precious time I have spent dealing with incompetent customer service reps. I would have accepted an exchange but at this point why would I want another TV from Samsung knowing that I will most likely have to go through this again with a new TV?2) I want Samsung to offer me an opportunity to train there customer service staff who are sorely lacking on the ability to problem solve and keep the customer happy.I want to be clear...I loved my TV, I really did and I was a Samsung fan but this experience has encouraged me to look elsewhere for my next television.Revdex.com, thank you, I hope you can help me resolve this issue so I can move on with my life.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me assuming they follow through as verbally promised I have nothing in writing at this point and have purchased a new refrigeratorI am still very displeased with the way Samsung handled the service request and will not buy any Samsung products in the future
Regards,
*** * ***

Complaint: ***
I am rejecting this response because:
I was given the information that I already knowI was approved for the rebate, but as the check has not been sent outIt's been over weeks since I was approvedIn the approval letter, it states the check will be sent out within 4-weeks.
I expect the company to follow through and send me the check immediatelyIt's unacceptable for a company to operate business this way.
Regards,
*** ***

As per Samsung E-commerce an email was sent to Mr*** informing him of the shipping policy. As a onetime courtesy Mr*** will receive courtesy shipping. We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please
have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Thank you so much for responding to my complaint. The company did finally refund me in full. I still believe their business practice is very poor and should be looked into for further instances of bad and unfair customer treatment

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN55D8000YFXZA. Based off of our customer service records, we show that the customer’s one year limited manufacturer’s warranty has expired approximately in 05/We have advised to the customer
that due to the length of time that the unit is out of warranty we are unable to offer any accommodations to himWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because: I had *** send me an email that showed my last three debit card payments to the phone number associated with this phoneI am not able to find the original receipt after having to move, but this was not good enough for themDo they really think I would go to all this trouble over a dollar phone that wasn't mine? Then they had the never to put in the email that this was to protect their "genuine customers", guess that means I am a fake oneI will never but or recommend another Samsung product to anyoneYou can have the best product on the market, but if your customer service is horrible, which theirs is, it doesn't matter. Shame on you SamsungWhen I was on the phone trying to get this resolved, the thing I heard most in the background was "I'm sorry", a lotApparently I am not the only one getting jerked around
Regards,
*** ***

Samsung has reviewed Mrs*** claim in regards to her refund. Our system shows a full refund in the amount of $2,562.64; reference Txt# *** was processed on 4/03/and issued on 4/04/for the unit. Please allow for 7-business days after the check has been
mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: ***
I am rejecting this response because:I'm still experiencing hard times with both washer and dryer I want to buy a better not defected machinesThey are trying to sell me a protection plan which is more money on my behalf Please help we are a family of five and we can't live without a washing and drying machine I spent too much money on their products which it didn't even last more than a year and it's not fair Please help
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Samsung cannot supply a replacement screen protector, however, you can submit a copy of your proof purchase receipt for the accessory and a refund request will be submitted as courtesyPlease submit
documentation to ***Thank you

Upon further review of Ms*** claim, our system shows a refund check in the amount of $3023.99; reference Txt# *** was issued on 5/20/for the unit. Please allow 7-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we have set up a service repair request for himWe apologize for any inconveniences and delays
the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their concerns with the dryer. The customer has been advised that we would need to consult with our Product Support department regarding the repair of the unit. As of 01/our product support had asked and received additional information
regarding the dryer and is reviewing it. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their Washing MachineThe customer has been approved for a refund
"Arial","sans-serif">We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has reviewed Mr*** claim in regards to additional compensation for accessories and taxes. At this time, Samsung’s rebate policy does not include additional compensation for taxes and/or purchasing new hoses for the new unit As it stands, no further accommodations will be made for this claim For additional clarification on our rebate policy, Mr*** may contact the agent that handled his claim at *** for further assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you