Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because: I do not believe that Samsung intends to honor it The complaint to Samsung was made in mid April and I am still waiting for a response They promised to send me a new printer in May, but when I called back a week later after not receiving the mailing label (to return the old one) I was told that my request had been denied It is now June and they still have not communicated with me about any replacement.I called them today and waited for (timed) minutes on the phone listening to a recording I called back and the same was repeated If they are sincere about their response they would have taken care of it back in April or early May To accept their response I would have to hear from Samsung within the coming week.Thank you for your help on my behalf
Regards,
*** ***

Samsung has reviewed Ms***s complaint in regards to her dryer. Our system shows a refund check in the amount of $608.88; reference Txt# was issued on 10/24/for the unit. Please allow 7-business days after the check has been mailed to receive it. Thank you
for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s Revdex.com ComplaintWe have mutually agreed that we will send out a free cable to the customer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further
inquiries, please have customer contact Samsung at 800-Samsung (###-###-####) and request for the E-Commerce department between the hours of 9AM and 6PM, Monday through Friday. Thank you

Upon further review of the customer’s file, the customer was was sent to the customer on 1/26/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to Revdex.com case # ***. Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please notify me directly of course of actionI have called the number given twice and left messages that were not returned

Samsung has contacted the customer regarding their concerns with their Television
Roman","serif""> The customer has been offered a cover free of charge parts & labor for the TelevisionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their washerThe customer has been educated of the voluntary recall program optionsThe customer is unhappy about the resolution and we advised that the options available are the appropriate resolutionWe apologize for any inconveniences and delays
the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:Samsung falsely advertised what my TV is actually capable ofIt does not display in 4K of any format.
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung Standard Limited Warranty the product must be shipped to Samsung in order to receive warranty serviceIf the product is beyond its one year warranty
period then a service charge may apply in order to receive repairAlthough Samsung can confirm that the phone shows to be outside of the one year warranty period authorization has been given to evaluate the device at no cost. Please be advised that if any physical damage or liquid damage is found during evaluation you may be contacted for payment or repair may become voidThe service ticket processed for evaluation is: *** Please use the UPS E-label emailed to you for shipment of the device to SamsungThank you

Samsung has contacted the customer regarding their dryerThe customer has been set up for an SRA exchange under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact
Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mr***’s complaint in regards to the $trapromotionE-Commerce has advised that Mr***’s request for the $trapromotion was denied because he did not contact them about the promotion until after the promotion was over. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their dryerThe customer was not available and a Samsung Representative has left a messageThe customer has been set up for repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with
this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Thank you for your response someone finally contacted me and said that a refund would be sent however, I never received an email with any further instructions please contact me regarding this issue thank you
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The dryer has not been repaired yet and no contact from a repair company as of yet
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Although the phone number they listed, and that I have left messages at...has not had anyone call me back. But I am in hopes that they keep to their word and send me the correct item, the gear s
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
There should be no reason for me to pay again for the parts that I paid for already and did not receiveHow was I supposed to know about their day policy? If Samsung made a mistake and forgot to put parts in the package, they should be responsible for giving the missing parts to me
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We must advise the device has been tested and received an IP (Ingress Protection) rating of IP67, which means that it is protected against dust intrusion and capable of withstanding water immersion of
between cm to one meter for minutesThe unit has also passed military specification (MIL-STA-810G) testing against a subset of specific environmental conditions, including temperature, dust and sand, shock/vibration, and low pressure/high altitude. Please note, covers must be tightly closed to withstand these tests, however, it may not perform as shown in all extreme conditions. If liquid damage was found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too severe. Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset. Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time. In these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired. Additionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the defective phone is sent back to them in returnFor more details on a possible exchange, please contact your Service Provider. Unfortunately, Samsung would not be able to honor the request of a replacement device. We do apologize for any inconvenience this may have caused

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung warranty it clearly stated that physical damage is not covered. Although the product may be manufactured with a durable exterior Samsung cannot speculate at
what point of impact may cause damage to the productSamsung can offer to evaluate the device in order to determine a resolution for this matter. We have requested a UPS Premailer, empty box, be delivered to your home Monday for retrieval of the device. If you wish to accept evaluation place the phone in the box and return it via your local UPS store. Once evaluated a resolution regarding repair will be made. Outside of this offer we would have to refer you to your service provider for possible resolutionThank you

While we understand your concern, as it has been explained; under the Samsung Coverage Section of the Samsung Standard Limited Warranty the phone must be shipped to Samsung for evaluation purposesFor now you are welcome to provide the year, make and model of the vehicle in question, along with the IMEI number of the handset and Samsung will try to review this matter furtherHowever, it may not be possible to determine a resolution without the phone which is experiencing the problem in hand.Thank you

Complaint: ***
I am rejecting this response because: they are not taking any steps towards responsibility which they said on the phone that they have no way of knowing whether ornot the spider was in the TV before we got it. The TV repairman said in his opinion that he did not see any way that the spider could have crawled in after the TV was sealed. I was willing to accept a discount on a new tv just like the one we have, however they are not interested in resolving the matter and are hiding behind warranty jargon.I am completely unsatisfied with their response which is to do absolutely nothing.Regards,
*** ***