Samsung Electronics America Inc.

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN55C6300SFXZABased off of our customer service records, we show that our Executive team has authorized parts coverage for the current repair leaving the customer responsible for any trip/labor
fees due to the unit being out of its original manufacturer’s warranty as of 03/Currently, Samsung has a pending repair transaction with ** ***, the number is 4***If they have not already been in contact with the customer for scheduling their phone number is *** *** *** We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because:
an agent already got in touch with me and said nothing about ppacing a hold on a credit cardthat is the only thing that is holding me back from accepting your offer.
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his Note refunds. Our system shows we have receipt of the original Note devices being returned However, Mr*** is still in possession of the replacement Note device Mr*** is currently awaiting a return
box for the Note replacement Once replacement device is returned, the Refund Deptcan proceed with the refund processPlease have Mr*** return the replacement Note as soon as he receives the return box so the refund can be processed in a timely manner. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

We have reviewed your call history and account notes and there were no product replacement offers or guarantees. You did make the request for replacements due to the delay, however, our agents did not confirm this request. The information provided was that Samsung cannot provide new replacements based on an accessory being on back order.Samsung's only resolution to this matter would be to provide the required band replacements which has been fulfilled.Thank you

Samsung has contacted the customer regarding their washerThe customer has been educated on the voluntary recall program options and provided the link to the websiteWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please
have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Dear Mr***: Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience. We are sorry to hear that you are experiencing an issue with your Samsung Galaxy phone. Samsung offers a one year warranty on most products, which is industry standardBased on the information you provided, in conjunction with what we have in our system, your product sustained a physical/concealed damage. Even a small crack is considered physical damage and this type of damage is not covered under the manufactures warranty. The offer to cover 50% of the cost to repair the device still stands. Please contact the agent if you will like to proceed with the offer. Sincerely,Samsung Office of the President

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorAs an accommodation, we have offered the customer a one-time free of charge repair accommodationThe customer accepted our offer and we have set up a repair service on her behalfWe apologize
for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer a pro-rated refund as a resolutionThe customer has accepted and has been advised that they will receive further instructions from our refunds departmentWe additionally
explained that if unit is disposed of prior to approval/instructions the offer is voided We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mr***’s claim again in regards to property damage to his home. Our system was updated and shows that Samsung Fire & Marine insurance contact Mr*** today, 3/10/and resolved the claim with a payout in the amount of $2,for the water damages. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

As a courtesy, Samsung has authorized reimbursement for the customer’s product. Customer has been informed and has accepted our offer. Thank you for your time and patienceBest Regards, Samsung Electronics America

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe sincerely apologize for any negative experience with our Customer Care Center. The unpleasant experience described is not consistent with the high standards and values that
you, as well as Samsung, expect from our employeesWe will forward your feedback along to the appropriate parties for further review and coaching opportunitiesIf liquid damage was found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too severe. Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset. Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over timeAlthough liquid damage is not covered under the Samsung Standard Limited Warranty, as a one-time courtesy Samsung will authorize repair of your devicePlease use the UPS E-label emailed to you for shipment of your product to Samsung's repair facilityReference Ticket #: *** Thank you

Complaint: ***
I am rejecting this response because:
Based on the information I have, Samsung representative refused to provide the report pointing out the physical damageThe damage is 100% internal, and happened while the tv was hanging on the wall untouched, which is 100% manufacturing defect which is covered under year warrantyIf the warranty case is not resolved via Revdex.com , your company will be sued in the court for the full refund of the purchase price, NOT THE REPLACEMENT , 1500$ for not being able to watch TV since Feb 1st and spending hour on the phone with customer service, plus any applicable legal and court fees. Thank you
Regards,
*** ***

Complaint: ***
I am rejecting this response because: when my phone did this, it was sitting on my purse with my headphones wrapped around it, screen off while I was at suppermy phone, according to people I have had check it out at *** *** which is what you suggested, say it is NOT rootedI don't have the knowledge of the phones to know whats going on or how to do stuff, hence me being in tears since last Friday when it happened
Regards,
*** ***

Samsung has contacted the customer regarding their TelevisionThe customer has been sent the one connect box and has been delivered under transaction * ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please
have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has reviewed Mrs*** claim in regards to a refund for her washer and dryer. Our system shows a refund check in the amount of $587.43; reference Txt# *** was issued on 8/02/for the dryer and a refund check in the amount of $587.43; reference Txt#
*** was issued on 8/02/for the washer due to no coverage to service the units. Please allow 7-business days after the checks have been mailed to receive them. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:THEY SOLD ME A DAMAGED PRODUCT AND ITS MY FAULT???????!?
DOES THAT MAKE ANY SENSE AT ALL???! I DID NOT DAMAGE IT! FEDEX DID NOT DAMAGE IT!THE TV BLEW UP WHEN WE PLUGGED IT IN!!! THE TV IS FAULTY!!
Regards,
*** ***

Upon further review of the customer’s file, the customer has been contacted regarding their washerThe customer has confirmed she no longer has the unit and seeking compensationA Samsung representative attempted to explain to the customer the limited warranty and that there is no compensation for laundry fees but the customer was irateWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed the customer’s claims regarding their concerns with the KNOX systemAny troubleshooting is handled through KNOX support and their support number is *** option 1, & However, keep in
mind the agent that the customer spoke to was correctYou cannot uninstall KNOX and there are no other troubleshooting steps that can be offered. KNOX is a high level security system that makes our Samsung Smartphone and tabs secure. It allows our customers to encrypt their data and protects them. The only way to “get rid” of KNOX is by rooting the device and we apologize however that is not something our technicians would advise the customer to do or walk them through. We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding his Samsung televisionWe have explained to the customer that we do not have any repair history on his unit and that if the repair was completed by one of our ASC the replacement part would not have been with another defect capacitorWe additionally
advised the customer that the settlement that he is referencing has expired therefore any repair needs would be the responsibility of the ownerWe offered the customer the option to continue with out of warranty repair however the customer has declinedWith this being said we are unable to honor the customer’s request for a free of charge repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer regarding their washerThe customer has been set up for free of charge repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you