Samsung Electronics America Inc.

Upon further review of Mr*** complaint, E-Commerce has advised that a refund in the amount of $375.00; reference Refund number ***was processed on 2/08/for the travalue adjustment charge. Please allow 3-business days to see the funds reflected on the account. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because: That is horrible you want to place blame on me so that you can make more money off of me. You can expect me to let everyone I know or that ask me about Samsung products to stay away as they will try to blame the consumer for damage that they did not cause just so that they can make extra money off of the. Do not expect me to purchase another thing from you. Just send me my phone back and Please anyone that reads this needs to see how Samsung is trying to rip you off to make more money and not buy their products.
Regards,
*** ***

Upon further research of the customer’s file, unfortunately another technician will not be re-evaluating the customer’s range as it has been deemed physical damage. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case #***Thank you

Samsung has contacted Mr*** regarding his concerns with his refrigerator. The refund has been submitted under transaction number *** and is pending approval. As per notes on file Mr*** has also been advised to email/fax over a list of food items that were lost when
the unit was not working and he will be reimbursed up to $200.00. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mr*** claim in regards to his washer and dryer delivery time. Our system shows the agent who handled the claim advised Mr*** that Samsung will not reimburse him for services already renderedNo further accommodations will be made for this
claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr***’ claim in regards to his television. Our system shows that the agent who handled the claim spoke with Mr*** on 7/18/and informed him that the unit has been deemed physically damaged which is not covered under Samsung’s Limited warranty. Mr
*** asked the agent to send out a technician to tell him why there was a crack on the screen. The agent offered to have a technician come out and take pictures to send to Samsung’s Certified Engineers who would be able to make the final decision on the cause of the unit. Mr*** declined the offer Regrettably due to this type of physical damage, no accommodations can be provided for this claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the customer’s file, the customer has been offered an SRA which they will receive a store credit for the amount they paid for the unitThe customer states she will speak with her husband and follow upWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I would like to point out the completely atrocious customer service and attempts to close this matter without resolution that they had stated, completely avoiding responsibilityNonetheless I can waste no more time on this company lacking service as well as ethics and consider this matter closed.
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. Our records indicate that there is no documentation with reports of a missing pin, or charge for service concerning your Gear device. Records indicate the product was replaced
and shipped via UPS Tracking # *** Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

As per Samsung telecommunications division Mr***’ concerns have been reviewed and his device is an international model and his case has been forwarded to the other subsidiary. Our Latin American subsidiary will reach out to Mr*** to see if they can be of assistance
. We sincerely apologize for any inconveniences and delays the customer may have experienced with this case. Thank you Tell us why here

Samsung has reviewed Mr*** claim in regards to his Soundbar and Subwoofer. The agent handling his claim received a BOS (Bill of Sale) however the BOS he provided is invalid for proof of purchase. The agent attempted to reach out to the retailer on behalf of Mr***, but
they would not provide any information over the phone due to security reasonsThe agent informed Mr*** that he would have to go to the retailer to obtain a BOS since they will not provide it to SamsungUp to date, the agent has not heard back from Mr*** or received the BOS in order to proceed with the claimThe agent sent another email on 3/24/reminding him to provide the BOS needed to be submitted with his claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have explained to the customer that after further research the repair required a panel replacement in to which the extended warranty would not have covered therefore the part(s) accommodation is the
appropriate option availableWe advised to the customer that we will not be able to reimburse repair fees for the service rendered We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because: Given the track record of Samsung on this repair, I will not accept any answer from Samsung until everything is in my hands, in working order
Regards,
Stephanie ***

Upon further review of the customer’s file, there will be no accommodation as the unit is cosmeticWarranty is void when there is any physical or cosmetic damage per the Limited Warranty. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

I believe the Samsung television I bought had to be defective from the manufacturer. I have spoken to several repair technicians and they all stated a panel should not fail within such a short period of time. The product was never moved so there was no damage on our part. If Samsung believes this is wear and tear then they need to readdress their product technology. I have other flat screen televisions from other manufacturers, all older than this model, and have never had any issues with them. The customer service rep I spoke with did not seem interested in my complaintIt was if she was reading from a script informing me the warranty had expired. She repeated herself several times after each question I asked then ended with "is there anything else I can help you with today?" which I found very offensive as she didn't help me at all. This particular set was not one of their lower end models. We spent a little more than we originally wanted in order to get a higher quality productTo be stuck with a repair bill of $is unacceptable I feel Samsung should stand behind their product by fixing or replacing my television

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic,
"Arial","sans-serif"">the consumer selected the Gear VR instead of the Gear Swhen she was submitting for this promotionThe customer will be sent a return label in order to swap the VR for an SWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: ***
I am rejecting this response because:
the issue is still unresolved
Regards,
*** ***

According to our files, Samsung has contact the customer regarding the customer’s unit model # DMT400RHS/XAA. Samsung has offered the customer a pro-rated refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries,
please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***5. Thank you

Samsung has contacted the customer regarding their printerThe customer will be issued an e-gif of $and informed to enter the code in manuallyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact
Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you