Samsung Electronics America Inc.

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer has been contacted and informed the order has been shipped on 7/and scheduled
for delivery for 7/by the end of the dayWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer regarding their dryerThe customer has been set up for a refund under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Ms*** claim in regards to the rebate for her washer. Our system shows the agent handling the claim made several attempts to contact Ms*** but has been unsuccessful. The agent left their contact information for Ms*** to call back to discuss
the claim further. Please have Ms*** contact the agent if she still needs assistance with this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Dear Valued Customer,
black">Thank you for contacting the Office of the President at Samsung Electronics AmericaWe appreciate your interest in Samsung products and technologyWe have forwarded your request to the proper department for further consideration
Best Regards,
SEA Office of the President

As per Samsung *** division *** *** has been contacted and advised that samsung.com does not operate on a live system and that the customers are notified after the orders are placed that their item is on backorder. They are pushing the issue of converting to a live system
to keep the customers happy and to keep the customers returning*** was also informed that unfortunately once the samsung.com order is placed it must go to the address provided at the time the order was submittedIf the customer cannot receive or pick up the order after there attempts by the courier, it will come back to the warehouse and a full refund will be processed on the credit card. We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that per the information given by the authorized technician that came to diagnosis the physical damage to her unit the physical damage was caused by
installation of incorrect screws that were used to connect the television and the stand which caused the stand to breakWith this being said, the limited warranty has been voided as it does not cover physical damage and all repair costs are the responsibility of the ownerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Upon further review of the customer’s file, the customer has been set up for an SRA exchange under transaction #***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.With any passcode if not entered successfully it could potentially lock an account or a device. Samsung provides information related to screen lock features, actions to take if security features become
locked and backup features in the event the phone has to be reset. This information is available at: http://www.samsung.com/us/support/owners/product/SM-N920PZKASPRWhile we understand the inconvenience the loss of data has caused under the coverage section of the Samsung Standard Limited Warranty Samsung does not provide compensation for loss of date or inability to use a product. Thank you

I previously had a complaint against Samsung Electronics #***. You closed the complaint because Samsung offered to send a technician to fix our television. While they did send a technician out, the fix was temporary, and we are once again experiencing the same problems with our television.We have attempted to call customer service, where they have us on hold for hours (hours today before we get disconnected). Samsung has had four technicians repair this television in the last year, only to have the same thing happen a couple months after it is "fixed". We want a new television or refund from Samsung!!!I can be reached for additional information at: ***Thank you,

Samsung has further reviewed Mr***’s claim in regards to his refund. Our system shows his acceptance document (including serial number and cut cord) were uploaded into the system on 5/04/and the Refund Deptapproved the refund on 5/09/for the unit. Our system also shows a Refund Check Issued e-mail was sent on 5/09/to Mr*** and on 5/11/17, the check was issued (mailed) to the address on file. Please allow 5-business day after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me because no repair dates or delivery has completed on the second panel, the delivery issue is ongoing and has not been resolved. This complaint should not be closed until a satisfactory outcome has been made and not just a canned scriptTechnical diagnosis is done by untrained individuals by email in Escalation Management at Samsung regarding "their" ranges and "their" acceptabilityIf the consumer had this information when purchasing this TV, on a probable or not basis would not purchase this TV. My TV had NO light bleed with my original panel besides the defect at the top of the screenI have been in contact with local servicing center (TK Electronics) if not on a daily basis to get obtain the status on my 3k purchase repair. The last update I received was yesterday 5/no parts order, panel not available to be ordered and that my ticket was listed by Samsung to be in the "war room".If the panel can not be replaced within a reasonable time then replacement measures should go in effect. I am not responsible NOR should I be inconvenienced for maintaining an adequate supply parts for products that are within years old. I will continue to inform the Revdex.com when there is new information
I would like to add to my rebuttal that I submitted this morning 5/19/2015. I was contacted this morning 5/19/by Samsung via email to advise that the panel should be ordered and released to the service center (TK Electronics). I called the service center and informed them of this who said a panel has been allocated from LA to be shipped to WA via ground due to its size. The service center and I set up a tentative appointment for 5/27/2015 Wednesday morning for installation. I will advise the NJ Revdex.com of the outcome after the installation.*** ***

Samsung has reviewed Mrs*** claim in regards to her washer. Our system shows the agent who handled the claim spoke with Mrs*** on 6/15/and set up service; reference Txt# *** for the unit which was completed on 6/29/17. We apologize for any
inconveniences and delays the customer may have experienced with this caseThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, if there is a year warranty on the repairs.
Regards,

codes have been extended until 3/

Upon further review of Mr*** concerns a refund for his washing machine was processed under transaction number *** and has since been completed. Depending on how Mr*** chose to receive the refund(either direct deposit or paper check) he should receive it within 5-business days from 10/20/2016. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mr*** claim in regards to a refund for his purchases on Samsung.com. Our system shows the Samsung.com order #*** was refunded and the Samsung.com order #*** had an authorized hold still pending An agent from our E-Commerce division advised Mr
*** to contact his financial institution for further assistance on the refund status as well as removing the authorization hold on the card The agent provided the refund transaction ID for reference when communicating with his bankWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:
It is samsungs responsibility They make a phone that cost $ when it accidently breaks it cost almost half that price They also sell you on the fact that it is a army resistant glass which is durable This phone is new, I just did not have a case on it The edge is a liability I am planning to file a class action lawsuit if this is not taken care of I have already contacted the Attorney general to file a complaint It is rediculous that manufactures can sell a product and not be liable for the design
Regards,
*** ***

The info is wrong on Samsung part Greek squard refund my money back because he stated I was sold a bad tv after working on it times I want Samsung to own up to they sold me a bad tv costing me lots of money
I am rejecting this response because:
Regards,
*** ***

We are only able to provide an email stating the information previously provided.This email has been requested, and sent, confirming our findings.Please also note, a request to credit repair charges back to your banking institution has been made.Thank you

Samsung has contacted the customer regarding their TelevisionA Samsung Representative has contacted the customerThe customer was explained the warranty and the part was determined not defectiveThe customer disconnected the call, no accommodations will be made available at this timeWe
apologize for any inconvenience and delays the customer experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# ***Thank you